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Information Quality Guidelines

Information quality is important to us. Here are some of the ways we ensure that you get high quality information when you visit our site:

  • Providing a date last modified on the bottom of every page
  • Reviewing our pages at least every six months if not more frequently
  • Providing access to documents using open, industry standard web formats (HTML and XML) and alternative formats (PDFs) that are easy to use
  • Making online information and services fully available to individuals with disabilities
  • Measuring customer satisfaction and usability through surveys and usability testing
  • Organizing content by audience group and by subject based on feedback and other research
  • Using consistent navigation.  Most of our navigational items are in the same place and work the same way on every page.
  • Using the same layout, appearance, and wording for pages that are related
  • Using basic common content like contact information, organizational information, frequently asked questions, and regulations
  • Using plain language