Office of Information Services

Henry Chao

Deputy Director & Deputy Chief Information Officer
Phone:  | 410-786-1800 Baltimore

Henry Chao is the Deputy Chief Information Officer (CIO) and the Deputy Director of the Office of Information Services (OIS) in the Centers for Medicare and Medicaid Services (CMS). He shares responsibility with the OIS Director for the planning and implementation of an information technology (IT) infrastructure that supports short and long range agency goals, objectives and plans. Henry brings innovative technologies in the areas of Services Oriented Architecture, Shared Enterprise Services, Cloud Computing, data management, and pragmatic approaches to managing an information assurance program.

Prior to his current position, Henry was the CIO for the Office of Consumer Information and Insurance Oversight (OCIIO). As CIO, Henry served as OCIIO's principal official on all facets of IT including organizational development of an IT workforce, developing innovation in IT design and implementation using agile development techniques, infrastructure-as-a-Service provisioning, web services, master data management techniques, true collaboration approaches with state level IT organizations to build shared services, and improved enterprise IT capital planning, governance, and information security safeguards. Henry was recognized as an expert and technical advisor to the Health and Human Services (HHS) Office of the CIO and the HHS Chief Technology Officer (CTO) and Director of OCIIO. He served as a spokesperson within the HHS IT community for advanced technical matters relating to the development, evaluation, and utilization of information technologies as well as representing HHS on IT design and standards with other Agencies such as IRS, SSA, OPM, VA, DOD, and DHS.

Henry was CMS' CTO from December 2007 to August 2010. During this time he was the principal advisor to CMS leadership and a key decision-maker on technology, technical standards, architecture, systems development, and systems integration for a wide-ranging portfolio of healthcare data and systems. He served as CMS' principal official on IT, providing the agency with strategic technological vision and leadership.

Henry has contributed to innovation and efficiencies in sharing common information architectures, operational improvements in managing healthcare providers, and improved service delivery to healthcare consumers. His leadership in national-level programs includes State Medicaid Programs, Health Insurance Portability and Accountability Act's (HIPAA) implementation, and enterprise architectures. He led the final design and implementation phases of new systems to support the Medicare Prescription Drug Program (Medicare Part D). He successfully managed the timely implementation of 10 major Part D systems, which facilitated the enrollment of 29 million beneficiaries into the Prescription Drug Program.