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Colorado Health Insurance Consumer Help

Colorado does not operate a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you, however. 

The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Colorado, contact:

Department of Regulatory Agencies
Colorado Division of Insurance
1560 Broadway, Suite 850
Denver, CO 80202
(800) 930-3745
(303) 894-7490
http://www.dora.state.co.us/insurance
insurance@dora.state.co.us

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to: 

Colorado Medicaid Program
Department of Health Care Policy and Financing
1570 Grant Street
Denver, CO 80203
(303) 866-3513
(800) 221-3943
TDD: (800) 659-2656
http://www.colorado.gov/cs/Satellite/HCPF/HCPF/1197364086675
customer.service@hcpf.state.co.us

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Child Health Plan Plus (Colorado Children’s Health Insurance Program)
Child Health Plus
Street Address:
4500 Cherry Creek Drive South
Suite 200
Denver, CO 80206
(800) 359-1991

Mailing Address:
P.O. Box 929
Denver, CO 80201-0929
http://www.cchp.org

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured”  employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL (866-487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Senior Health Insurance Assistance Program (SHIP)
Toll Free: (888) 696-7213
Local: (303) 629-4940
Espanol: (866) 665-9668
TTY: (303) 894-7880
http://www.dora.state.co.us/insurance/senior/senior.htm

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www1.va.gov/health/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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