Massachusetts Consumer Assistance
CAP Resource
The Massachusetts Division of Insurance - Consumer Services Unit offers help with health insurance questions or problems. You can contact them at 877-563-4467 for additional information.
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Visit MA Health Connector to find and compare health insurance options in your area.
Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Massachusetts, contact:
Massachusetts Division of Insurance - Consumer Services Unit
Address: 1 Federal Street, Suite 700, Boston, MA 02110-2012
Phone: 877-563-4467
Email: CSSComplaints@mass.gov
Website: www.mass.gov/orgs/division-of-insurance
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
Massachusetts Department of Health and Social Services - MassHealth
Address: 100 Hancock St.
1st Floor,
Quincy, MA 02171
Phone: 800-841-2900
Website: www.mass.gov/orgs/masshealth
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Massachusetts Department of Health and Social Services - MassHealth and Children’s Health Insurance Program (CHIP)
Address: 100 Hancock St.
1st Floor,
Quincy, MA 02171
Phone: 800-841-2900
Website: www.mass.gov/orgs/masshealth
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www..askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Massachusetts Department of Health and Social Services - Serving the Health Insurance Needs of Everyone (SHINE)
Phone: 800-243-4636
Email: SHINE@state.ma.us
Website: www.mass.gov/info-details/serving-the-health-insurance-needs-of-everyone-shine-program
Local consumer assistance: www.mass.gov/info-details/shine-staff-directory
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.