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Massachusetts Consumer Assistance

Massachusetts no longer operates a Consumer Assistance Program under the Affordable Care Act. The consumer protections and benefits of the Affordable Care Act still apply to you, however.


The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.


If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.


If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Massachusetts, contact:


Massachusetts Division of Insurance
Customer Services Division
1000 Washington Street, Suite 810
Boston, MA 02118-6200
Consumer services:
(877) 563-4467
http://www.mass.gov/doi


If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:


Massachusetts Department of Human Services
One Ashburton Place, 11th Floor
Boston, MA 02108
http://www.mass.gov/eohhs/gov/departments/masshealth/

You may apply in person at the County Offices of the Department of Health and Human Services, federally qualified rural health centers, and at most hospitals. If you need help, please call (800) 841-2900.
TTY:(800) 497-4648


If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:


Children’s Medical Security Plan
Call to speak with an enrollment counselor
(800) 909-2677


If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:


U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html


If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:


Serving the Health Information Needs of Elders
(800) 243-4636
http://www.mass.gov/elders/healthcare/shine/serving-the-health-information-needs-of-elders.html


If you are a veteran and have a question or concern about veterans’ health care benefits, go to:


US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www1.va.gov/health/


If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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