Montana Consumer Assistance

Montana’s participation in the federal Consumer Assistance Program grant was completed in February 2012, however, the Office of the Montana State Auditor continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-332-6148.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Montana, contact:

Office of the Montana State Auditor
Montana Commissioner of Securities and Insurance
840 Helena Avenue
Helena, MT 59601
1-800-332-6148
https://csimt.gov

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to: 

Montana Healthcare Programs (Medicaid)
1-888-706-1535   
https://dphhs.mt.gov/MontanaHealthcarePrograms/MemberServices

Locate an Office of Public Assistance: https://dphhs.mt.gov/hcsd/OfficeofPublicAssistance

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Healthy Montana Kids (HMK) Children’s Health Insurance Program (CHIP)
(888) 706-1535  
Benefits: (855) 258-3489   
https://dphhs.mt.gov/HMK

Locate an Office of Public Assistance: https://dphhs.mt.gov/hcsd/OfficeofPublicAssistance

If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Montana State Health Insurance Assistance Program (SHIP)
Department of Public Health and Human Services
Senior and Long Term Care Division (SLTC)
P.O. Box 4210
111 North Sanders Street
Helena, MT 59604
(800) 551-3191
https://dphhs.mt.gov/sltc/aging/ship

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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