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New Jersey Consumer Assistance

New Jersey no longer operates a federally-funded Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you, however. 

The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in New Jersey, contact:

New Jersey State Insurance Department
Office of Consumer Protection Services
NJ Department of Banking and Insurance
P.O. Box 329
Trenton, NJ 08625-0329
1-609-292-7272
Consumer Hotline: 1-800-446-7467
http://www.state.nj.us/dobi/consumer.htm

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

New Jersey Medicaid Program
New Jersey Department of Human Services
Division of Medical Assistance and Health Services
For questions about New Jersey Medicaid: call 1-800-356-1561 or your County Welfare Agency

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

NJ Family Care
1-800-701-0710 or TTY 1-800-701-0720
Multi-lingual operators are available
http://www.njfamilycare.org

If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

New Jersey State Senior Health Insurance Information Program (SHIP)
Department of Health and Senior Services
Division of Aging and Community Services
369 South Warren Street
Trenton, NJ 08608-2308
Mailing Address:
P. O. Box 360
Trenton, NJ 08625-0360
1-800-792-8820
http://www.state.nj.us/health/senior/ship.shtml

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www1.va.gov/health/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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