New York Consumer Assistance
CAP Resource
The New York Community Health Advocates offer help with health insurance questions or problems. You can contact them at 888-614-5400 or visit communityhealthadvocates.org for additional information.
Get Health Insurance
Visit NY State of Health to find and compare health insurance options in your area.
Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in New York, contact:
NY Department of Financial Services
Address: 1 State Street, New York, NY 10004
Phone: 800-342-3736
Email: consumers@dfs.ny.gov
Website: www.dfs.ny.gov/consumers
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
New York State Medicaid
800-541-2831
http://www.health.ny.gov/health_care/medicaid/
Visit your local county office here: https://www.health.ny.gov/health_care/medicaid/ldss.htm
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
NY Child Health Plus (CHIP)
Toll free: 800-698-4543
TTY: 1-877-898-5849
Website: www.health.ny.gov/health_care/child_health_plus/
Local consumer assistance: www.health.ny.gov/health_care/medicaid/ldss.htm
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
New York HIICAP
Address: 2 Empire State Plaza, 5th Floor,
Albany, NY 12223
Phone: 800-701-0501
Email: nysofa@aging.ny.gov
Website: aging.ny.gov/health-insurance-information-counseling-and-assistance
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789 .