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The Center for Consumer Information & Insurance Oversight


Resources for Agents and Brokers in the Health Insurance Marketplace


Starting October 1, 2013, consumers in all states will be able to choose new affordable health insurance options through a new Health Insurance Marketplace. Some states are setting up a State-based Marketplace, and other states will work with the federal government in a State Partnership Marketplace or Federally-facilitated Marketplace.

No matter what state they live in, consumers can get help as they apply for and choose new insurance options. Agents and brokers can help consumers enroll in new insurance options and apply for premium tax credits and cost-sharing reductions through the Marketplaces.

This page contains resources for agents and brokers.

Published Guidance

Training and Registration

The agent/broker registration process for the Federally-facilitated Marketplace (FFM) is now fully available. Agents/brokers may complete their training (Part I) online on the Medicare Learning Network (MLN). Agents/brokers may then create an FFM Account and complete identity proofing (Part II) on the CMS Enterprise Portal.

To take the training now, please visit

Please note:

  • The agent/broker training is not compatible with handheld devices. To successfully complete the training requirements, you must register for a curriculum on the MLN website, rather than for individual courses.  If you register only for individual courses, you will not earn the curriculum completion status that is required.
  • We continue to experience a high volume of users to the Agent and Broker training curriculum, which may delay access to the training.  Please be aware that you may experience these delays.  The best times to access the MLN site are before 11:00 am (EST) or after 5:00 pm (EST).  Please try to access the training during those times.  Also, make sure to clear your cookies before you log in.  Thank you for your patience.
  • After you complete training, please allow 48 business hours to elapse before you attempt to access the identity proofing process—this will better ensure that your training records have been fully transmitted to the CMS Enterprise Portal.

To complete identity proofing, please visit the CMS Enterprise Portal:

Please note:

  • There are no “FFM registration numbers” and you will not be assigned an FFM registration number. You will create an FFM User ID when you create your account on the CMS Enterprise Portal during Part II of the agent/broker registration process.

Additional Resources Related to the FFM Registration Process

Additional Resources Related to SHOP

Additional Resources from Industry Trade Associations