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CMS Standardized Provider Inquiry Chart The Centers for Medicare & Medicaid Services (CMS) Standardized Provider Inquiry Chart provides common inquiry categories and definitions for Medicare Fee-For-Service contractors to use when tracking and reporting the nature of provider inquiry types for telephone and written inquiries. These categories are to be used to capture the reason for the inquiry. Training Medicare Provider Contact Centers are able to close for up to 8 hours per month for provider Customer Service Representative (CSR) training and/or staff development. For more information, refer to CR# 3951 or contact providerservices@cms.hhs.gov Privacy and Disclosure of Beneficiary Information to Providers The Centers for Medicare & Medicaid Services (CMS) is committed to safeguarding the protected health information (PHI) of our Medicare beneficiaries. Accordingly, we have created training to assist provider contact center telephone and written inquiry staff in protecting beneficiary privacy while providing accurate and complete responses to provider inquiries. The training provides information, references and practice lessons on the privacy and disclosure guidelines included in Internet Only Manual Pub.100-09, chapters 3 and 6. These guidelines are consistent with the provisions of the Privacy Act of 1974 and HIPAA requirements as they relate to privacy and disclosure. MLN Contractor Training & Education The Medicare Learning Network (MLN) provides Train the Trainer educational products and resources to help contractors understand changes in the Medicare Program and how those changes impact Medicare providers and suppliers. ICD-10 Implementation National Outreach and Education ICD-10 implementation national outreach and education materials are currently available on the ICD-10 web page on the CMS web site. Contractors can find national articles, fact sheets, frequently asked questions, GEMs/Crosswalks and a wealth of other national educational materials. To view all of the ICD-10 related information and products, please see the link in the Related Links Inside CMS section below. Technical Support Contractor The Technical Support Contractor (TSC), currently Flashpoint Internet Solutions, is
available at (703) 754-4387. Per the manual the TSC coordinates the following
telecommunications services: - Toll Free Service – Add, delete, or move toll free telephone numbers.
- Bandwidth changes – Add, delete, or modify circuits and trunk groups.
- Service Outage Support - After the contact center files an incident report with the
FTS service provider, TSC personnel are available to answer technical questions
and help coordinate timely service restoration. - Toll Free Number Routing – Create, modify, and activate toll free routing plans
supporting normal service routing, major outages, and disaster recovery.
Page Last Modified: 02/03/2012 2:18:51 PM
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