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Hours of Operation: Monday - Friday 7 A.M. to 7 P.M. EST MCARE Help Desk Email: mcare@cms.hhs.gov This email address is monitored during the hours of operations and emails are typically answered within 1 business day. HETS 270/271 For help with HETS 270/271 and submission of 270/271 transactions: 1-866-324-7315 HETS UI For help with submission of transactions through the HETS UI: 1-866-440-3805 | Downloads |
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