Hotlines

CMS Help Desk:

For all questions related to recording data on the IRF patient assessment instrument (IRF-PAI) or using the Inpatient Rehabilitation Validation Entry (IRVEN) Software:

Phone: 1-800-339-9313
Fax: 1-888-477-7871
Email: HELP@QTSO.COM
Coverage Hours: 8:00am (ET) to 8:00pm (ET) Monday through Friday

Please note: The CMS Help Desk is currently experiencing a high volume of calls. To receive priority, please send an E-mail inquiry and include 'IRF Clinical' in the subject line.

Toll-Free Customer Service for IRF billing/payment questions:

See link below to the Medicare Learning Network.  A document on that page provides toll-free customer service numbers for the fiscal intermediaries and Medicare Administrative Contractors (MACs). 

IRF PPS Listserv:

See link below to sign up to receive information from the IRF PPS Listserv.

Downloads
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Related Links Inside CMS
Link to Toll-Free Customer Service on Medlearn Link to IRF PPS Listserv
Related Links Outside CMS
There are no Related Links Outside CMS.

Page Last Modified: 11/04/2011 11:25:32 AM
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