Employer Services

What's New 

May 9, 2013

Effective May 13, 2013, all Group Health Plan (GHP) recovery related refund checks, correspondence, and telephone inquiries should be directed to Medicare’s Commercial Repayment Center (CRC).

By Mail:

By Telephone:

1-855-798-2627 (Toll Free)

1-855-797-2627 (TTY)

By Fax:

1-216-781-5516

April 25, 2013

The Commercial Repayment Center (CRC) will be repeating the May 1, 2013 webinar, which includes an introduction of the CRC and information about Group Health Plan recovery processes.

• To register for the May 15, 2013 webinar, please enter the following URL into your web browser: https://event.webcasts.com/starthere.jsp?ei=1016142
• To register for the May 29, 2013 webinar, please enter the following URL into your web browser: https://event.webcasts.com/starthere.jsp?ei=1016144

April 22, 2013

The information that follows is an update to the March 28, 2013 announcement.

The CRC will conduct three webinars to introduce the CRC and share information about recovery processes.

The webinars are scheduled to occur:

• Wednesday, May 1, 2013
• Wednesday, May 15, 2013
• Wednesday, May 29, 2013

To register for the May 1st Webinar, enter the following URL into your web browser: https://event.webcasts.com/starthere.jsp?ei=1015706

Please continue to monitor this web site for the May 15th and May 29th webinar registration URLs.

March 28, 2013

The Centers for Medicare & Medicaid Services (CMS) is restructuring its coordination of benefits (COB) and Medicare Secondary Payer recovery activities.

This action will provide:

• Improved customer service for stakeholders
• Consolidated and streamlined data collection and recovery operations
• Value-added efficiencies and enhanced resource utilization

First CMS will transition all Group Health Plan (GHP) recovery activity to a Commercial Repayment Center (CRC). The CRC will assume responsibility for GHP case work on May 13, 2013.  The Medicare Secondary Payer Recovery Contractor will continue to perform liability insurance (including self-insurance), no-fault insurance, and workers’ compensation (Non-Group Health Plan) recovery case work.  At a later date, CMS will transition all COB and Non-Group Health Plan recovery activities to a Business Process Operations Center. 

Visit this web site regularly for updated information related to the transition activities.  

The information in this section will serve as a valuable resource for answering your questions about the Coordination of Benefits (COB) program.  You will find information on the Internal Revenue Service (IRS)/ Social Security Administration (SSA)/ Centers for Medicare & Medicaid Services (CMS) Data Match project and learn how you can simplify your Data Match reporting through the Electronic Media Questionnaire (EMQ) program, the Bulletin Board System (BBS), and the Voluntary Data Sharing Agreement program.

If you are unable to find the information you need, contact us using our toll-free lines: 1-800-999-1118 or TTY/TTD: 1-800-318-8782 for the hearing and speech impaired.  A representative will be available to assist you Monday through Friday, from 8:00 a.m. to  8:00 p.m., Eastern Time, except holidays.