Employer Services

What's New 

March 28, 2013

The Centers for Medicare & Medicaid Services (CMS) is restructuring its coordination of benefits (COB) and Medicare Secondary Payer recovery activities.

This action will provide:

• Improved customer service for stakeholders
• Consolidated and streamlined data collection and recovery operations
• Value-added efficiencies and enhanced resource utilization

First CMS will transition all Group Health Plan (GHP) recovery activity to a Commercial Repayment Center (CRC). The CRC will assume responsibility for GHP case work on May 13, 2013.  The Medicare Secondary Payer Recovery Contractor will continue to perform liability insurance (including self-insurance), no-fault insurance, and workers’ compensation (Non-Group Health Plan) recovery case work.  At a later date, CMS will transition all COB and Non-Group Health Plan recovery activities to a Business Process Operations Center. 

Visit this web site regularly for updated information related to the transition activities.  

The information in this section will serve as a valuable resource for answering your questions about the Coordination of Benefits (COB) program.  You will find information on the Internal Revenue Service (IRS)/ Social Security Administration (SSA)/ Centers for Medicare & Medicaid Services (CMS) Data Match project and learn how you can simplify your Data Match reporting through the Electronic Media Questionnaire (EMQ) program, the Bulletin Board System (BBS), and the Voluntary Data Sharing Agreement program.

If you are unable to find the information you need, contact us using our toll-free lines: 1-800-999-1118 or TTY/TTD: 1-800-318-8782 for the hearing and speech impaired.  A representative will be available to assist you Monday through Friday, from 8:00 a.m. to  8:00 p.m., Eastern Time, except holidays.