Exemplary Practices

PCSP Contractor Sharing and Collaboration Team Room

The PCSP Contractor Sharing and Collaboration Team Room is available for contractors to share information and ideas about the PCSP and to facilitate collaboration among contractors.  CMS anticipates that contractors will take full advantage of the PCSP Contractor Sharing and Collaboration Team Room and find this forum useful in enhancing their PCSP operations.  This contractor-only accessible team room can be found at Team Room.

Medicare Comprehensive Error Rate Testing (CERT) Program Collaboration

There are two task forces who are working collaboratively together to help improve the Medicare CERT program by reducing the Medicare error rate.  The A/B Task Force is comprised of volunteers from all A/B MACs while the DME CERT Task Force is comprised of volunteers from all four DME MAC contractors. 

The primary purpose of the task forces, which meet monthly, is to leverage education specific to common billing errors and to present a consistent educational voice and message to providers and suppliers throughout the United States.  The task forces are also working to improve knowledge and performance related to the CERT program by collaborating on yearly webinars, question and answer documents and electronic mailing list messages for providers and suppliers.

PCSP of the Year Award

The PCSP of the Year recognizes the contractor who best embraces the award criteria of utilizing a combination of creative/innovative approaches, approaches that show proven results, and strategic collaboration, to reach a level of performance that is greater than the sum of its parts. Contractors submit self-nominations addressing specific criteria.  Click PCSP of the Year 2012 [ZIP, 383KB] for information on the award criteria, useful tips in submitting a nomination and nomination template.

PCSP of the Year Awardees:

2012 - Noridian Administrative Services, LLC

2011 - Wisconsin Physicians Service 

2010 - Highmark Medicare Services (now Novitas Solutions, Inc.)

2009 - Noridian Administrative Services, LLC

2012 Medicare Fee-for-Service Provider Customer Service Program (PCSP) of the Year Award
Extraordinary Performance….Extraordinary Results

The Centers for Medicare & Medicaid Services recognized Noridian Administrative Services (NAS) Durable Medical Equipment Medicare Administrative Contractor (DME MAC) Provider Contact Center staff, the Provider Self-Service Technology staff and the Provider Education and Outreach staff serving Jurisdiction D, as the 2012 Provider Customer Service Program of the Year for excellence demonstrated with proven results through outstanding and consistent performance.

Noridian’s PCSP team demonstrated integration in its work with results that are greater than the sum of its parts. Noridian’s integration of creative solutions and proactive collaborative efforts enhanced the provider experience with the PCSP and ultimately delivered timely, accurate and consistent information, resulting in the satisfaction of Medicare providers.

 

The 2012 PCSP of the Year Award was announced during the Contractor Executive Meeting in Baltimore, Maryland on November 29, 2012. The honor was presented by the Acting Director of the Provider Communications Group (PCG), Rich Cuchna, and the Director of the Medicare Contractor Management Group (MCMG), Karen Jackson, and was received by NAS’ President and CEO, Tom McGraw, and its Project Manager, Emy Stenerson.

If you are a Medicare fee-for-service provider/supplier and are looking for the most up-to date outreach and education information, please visit the Medicare Learning Network ® (MLN).  A link is provided in the Related Links within CMS section below.