Medicare Administrative Contractor Satisfaction Indicator (MSI)
CMS strives to continually refine its processes, systems and services in the pursuit of excellence which is our commitment to continuous improvement. In living this commitment, we are providing a tool, the Medicare Administrative Contractor Satisfaction Indicator (MSI), to measure the level of satisfaction providers and suppliers experience with their Medicare Administrative Contractors (MACs). The MSI allows providers the opportunity to influence CMS' understanding of Medicare contractor performance. The goal of the MSI is to evaluate these experiences and determine the key drivers of customer satisfaction. In addition, CMS will use the results of the MSI to monitor trends, improve oversight and increase the efficiency of the Medicare program.
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