Hotlines
CMS Help Desk:
For all questions related to recording data on the IRF patient assessment instrument (IRF-PAI) or using the Inpatient Rehabilitation Validation Entry (IRVEN) Software:
Phone: 1-800-339-9313
Fax: 1-888-477-7871
Email: HELP@QTSO.COM
Coverage Hours: 8:00am (ET) to 8:00pm (ET) Monday through Friday
Please note: The CMS Help Desk is currently experiencing a high volume of calls. To receive priority, please send an E-mail inquiry and include 'IRF Clinical' in the subject line.
Toll-Free Customer Service for IRF billing/payment questions:
See link below to the Medicare Learning Network. A document on that page provides toll-free customer service numbers for the fiscal intermediaries and Medicare Administrative Contractors (MACs).
IRF PPS Listserv:
See link below to sign up to receive information from the IRF PPS Listserv.
Related Links
- Page last Modified: 03/24/2012 5:24 PM
- Help with File Formats and Plug-Ins
