Thank you for your continued efforts to help Medicare beneficiaries find resolutions to their Part D plan complaints in a timely manner. Like your organization, CMS is determined to address the needs of Medicare beneficiaries and work with you and partners to assist beneficiaries with complaints to assure that cases are processed and resolved as quickly as possible.
We wanted to take this opportunity to highlight the a new fact sheet developed to help explain the complaint process and the channels for communication to partners who may be navigating the complaint process on behalf of a Medicare beneficiary. Attached please find a new fact sheet titled, Information Partners Can Use on: Handling Medicare Part D Prescription Drug Plan Complaints, which explains the process and resources available when submitting and tracking a complaint. You can also download the fact sheet from the CMS website at http://www.cms.hhs.gov/partnerships/downloads/PartnerTipSheetPartDComplaints081706.pdf
Thank you.