Spotlight

CMS Announces De-centralized Intake for Beneficiaries' Complaints about Quality of Care (3-23-12)

CMS announced on March 23 that it had recently returned intake of beneficiaries' quality-of-care complaints to state-based QIOs, after trying a pilot project to centralize intake nationally. For more information about this de-centralization, please read the letter from Jean Moody-Williams, Director of CMS' Quality Improvement Group, in the "Downloads" section of the site, below.

QIOs Support HHS' Million Hearts Initiative (9-13-11)

In September 2011, HHS launched an historic private-public initiative aimed at preventing 1 million heart attacks and strokes in five years, the Million Hearts initiative. QIOs are integral to the initiative's work to improve care for people who need cardiovascular disease treatment focused on the ABCS:

• Aspirin for people at risk of cardiovascular disease;
• Blood pressure control;
• Cholesterol management; and
• Smoking cessation.

QIOs are working with physician offices, clinics, and other providers to create Learning & Action Networks focused on achieving the elements of ABCS as part of each QIO's tasks and goals. Learn more about what QIOs are doing through our fact sheet that details QIOs are improving population health.

CMS Sets Bold New Care Improvement Goals for Quality Improvement Organization (QIO) Program (8-5-11)

In August 2011, the Centers for Medicare & Medicaid Services (CMS) marked a bold, new direction in improving health care services to Medicare beneficiaries by launching a series of projects that will take place within the Quality Improvement Organization (QIO) Program between now and July 2014.

The new set of projects serves as one more tool in the fight against poor, uncoordinated, and unsafe care in America’s nursing homes, physician offices, hospitals, and other care settings. Earlier this year, the Administration launched a new collaborative effort, “Partnership for Patients: Better Care, Lower Costs,” which aims to reduce hospital-acquired conditions by 40 percent by 2013 and save an estimated 60,000 lives in the next three years. In addition, this initiative aims to reduce hospital readmissions by 20 percent by 2013, preventing rehospitalization of 1.6 million patients.

A transcript of a call we held to launch the new program goals is below in the "Downloads" section of this site. A fact sheet that announces the new goals is also available below, in the "Related Links" section of the site.

The QIO program will work side-by-side with the Partnership for Patients to help meet these bold new goals.

Learn more about these bold new goals and the current work of the QIOs in achieving them in the Current Work portion of this website.

CMS Issues Proposed Rule for Notifying Medicare Beneficiaries of Right to File Complaints with QIOs (2-2-11)

On February 2, 2011, CMS published a proposed rule that would require most Medicare-participating providers and suppliers to give Medicare beneficiaries written notice about their right to contact a Medicare Quality Improvement Organization (QIO) with concerns about the quality of care they receive under the Medicare program.

Read more in the proposed rule online at the link provided in "Related Links" section, below. CMS accepted public comments on the proposed rule through April 3, 2011.