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At the beginning of training many of the staff who participated in the MDS

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national test were hesitant about the interviews. However, after learning some simple

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interview techniques and actually using the interviews with residents most were

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pleasantly surprised by the gains in information and time. Particular interview

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approaches can increase response rates in our vulnerable residents. The next

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section of the video will highlight techniques that will help you in various

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interview situations. Let's watch the beginning of one interview.

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"Can I help you turn the chair around?"

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"Mrs. White, Mrs. White"

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"Yes?"

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"Thank you for agreeing to come to your room to talk with me. As I said in the

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REC room a few minutes ago my name is April, and I'm one of the nursing staff

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here at Eastern Home."

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"Who?"

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"My name is April, and I'm a nurse here at Eastern Home."

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"Ok April."

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"Is it alright if I take a few minutes to talk with you?"

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"Yes, ok."

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"Should I sit here? Can you see me and hear me?"

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"Oh, could you come a little closer?"

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"Sure, of course. Now I need to understand that you can hear me. Have you ever

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worn a hearing aid?"

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"Oh yes, years ago, but I could never work it."

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"Well, some people have some trouble hearing me. That's why I always bring this

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hearing amplifier. This is often helpful for people who can't understand me in

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this tone, so I don't have to shout. It's a headphone and microphone connected

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together. Let me show you how it works first, and if you like you can try it and

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see if it might work.

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"OK."

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"You put the headphones over your ears, and then this connects to here. And,

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this is the microphone that I'll be speaking into. Do you think you might like

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to try it?"

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"Oh sure."

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"Ok. You can adjust them so they fit comfortably over your ears. Let me turn this

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on. Is that better?"

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"Oh yes, yes. It's very good!"

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"Terrific, terrific."

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"Oh, wow. You want me to hold it?"

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"If you could do that for me, it would be great."

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"I hear you fine."

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"Wonderful. Now, have you ever worn glasses?"

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"Oh yes, I think they're in the drawer over there."

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"Ok, may I get them for you to wear?"

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"Yes please."

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"Well, it's wonderful to have you with us.  
I understand you came to us from another facility. How's your stay been

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with us so far?"

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"Well, everybody's been very nice. But, you know what? It's cold in here."

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"Oh, can I get you something to wear, something warm, um, how about your lovely

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sweater?"

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"Yes, that would be very good."

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"Great. How's that?"

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"That's nice.  Much better."

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"Now, what I'd like to do today is ask you some questions about your

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concentration, about your mood and how you've been feeling over the past couple

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of weeks. I'd also like to ask you some questions about your routine here at the

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nursing home, and I'd like to ask you some questions about physical pain. Does

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that sound ok?"

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"Oh yes, very good."

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"Great."
