MCI Worldcom Customer Center/Interact (instructions)

This page provides information on how to gain access and instructions for requesting reports using MCI Worldcom Customer Center / Interact web application.   The MCI WorldCom product, Customer Center has the capability to provide some of the data elements for CSAMS reporting purposes. However, access to the product has certain requirements. The system hardware and software requirements, access procedures and instructions for requesting WCC / INTERACT reports are listed below.

Minimum System Requirements

You will need a computer that meets the following minimum hardware and software requirements:

• Pentium 166 MHz PC
• At least 250 MB free disk space and at least 32 MB RAM
• 56K modem
• Internet access (dial-up) account
• Microsoft®, Windows® 95/98/2000/Microsoft Windows NT®, operating system
• Explorer 4.01-Service Pack 2, IE 5.01 (version 5.00.2919.6307) or higher. Currently, WCC/Interact applications, with the exception of Circuit Switched Reporting within Event Monitor,are supported by IE 5.05.
• An Analog Telephone line
• Monitor with 800 x 600 resolution

Note: With Microsoft Internet Explorer, Worldcom invokes a standard ActiveXTM control to install the application on your workstation. Normally, you will be prompted for permission to perform this process. Please do not disable all ActiveX controls, or MCI WorldCom Customer Center/Interact will not operate correctly.

Note: To ensure that WCC / Interact operates with the greatest efficiency, it is recommended that you do not install the Active Desktop option of Microsoft Internet Explorer.

Getting Help

MCI WorldCom WCC / Interact is designed to be easy to use; however, help is always available should you need it. From the main page of the your applications help page, you have access to online help for all WCC / Interact components. Each component provides online help specific to the current dialog.

Access Procedures

User access to the product needs to be established, requiring a User ID and Password. An FTS-Net request form to the CMS Designated Agency Representative (DAR) starts this process. (The form is available from CMS or MCI Worldcom). You will fill out the form and submit it to the Center for Medicare / Medicaid Services/ Office of Internal Customer Support to the Designated Agency Representative, Barbara Kaplan (barbara.kaplan@cms.hhs.gov).Please be sure to include your full name, phone number, and E-mail Address.Email the form as a Microsoft Word attachment to ensure proper formatting. Once an account has been set up for you by CMS and MCI, you will be notified by email as to your User ID and Startup Password.

You will then be able to sign on and change the default password to something of your own, keeping in mind it must be at least 10 characters long and a mix of letters and numbers both upper and lower case. Once this process is complete, you will then be able to create and produce WCC / Interact reports.

Interact Logon Procedures

Using your designated PC, you must establish contact with your Internet Service Provider. Once you establish contact with your Internet Service Provider, Bring up the Internet Explorer Browser by selecting the Start button, select Programs and than select Internet Explorer.

1. Open address line (by selecting hot key Alt + D) and type "see download below" and select the enter Key to start the application. You will want to save this address as one of your Favorites and Bookmark the address for future fast access.
2. The Customer Center home page will open and there you will click in the Log In field where you will enter your User Id. Next Tab to the Password field and enter your password, then click on the "LOG IN" button or select the Enter key.
3. The Customer Center Home page will display showing you the username you logged in with.
4. When you select any link for the first time, a message may display directing you to a secure web site, click yes. You will then see a pop up window showing you that a software download process is taking place. This process will take some period of time, (for ActiveX & Java cab files), so please be patient. There are 9-11 files that are critical for WCC / Interact to function correctly and their names and status will be displayed to you. A check mark in the corresponding box indicates an up to date version of that module. The progress indicator at the bottom shows you this.
5. When all of the CAB files complete downloading, you will see a message telling you to restart your browser. Once you do this WCC / Interact will be ready for your use.

Requesting INTERACT Reports

1. Select, in the Monitor and Report section, "Toll Free Traffic Reporting" and the Report Requestor window will come up
2. Under the Report Requestor section, under "Product", select "Toll Free" (default).
3. For "Report Category", select "Standard Report"
4. For "Report Type", select "Traffic" (default).
5. For "Formats", select "T F Number & Date"

At this point, WCC / Interact will display to you, The "Welcome to the Report Requestor" form. You will now begin to create the report that produces the data you will use for CSAMS reporting purposes.

1. Expand "General" folder and select on "Report Title". Name it "Monthly CSAMS Statistics"
2. Select on "Schedule" and select in "Recurring" and "Monthly".
3. Expand the "Layout" folder and select on "Report Columns".
4. You will want to Select and ADD the following headings: "Date, Day of Week, Period Attempts, Complete, Incomplete, Short Call, Busy, ATB, Blocked, Avg. Dur-Min, Total Attempts, Tot Dur-Min."
5. Expand the "Termination" folder, select the 8xx Listings and add your toll free numbers.
6. Select the "Save & Run" button and the report will then be scheduled to run the first of every month automatically. The "Message Center" icon under the "Monitor and Report" tab will notify you when report is done.

Select the report you want to view and open it, (If the file is very large, you will need to retry this several times). The Report will be displayed in CSV format and will need to be exported to your PC in Microsoft Excel .xls format in "My Documents" or wherever you save it.

Exit out of Message Center, select Home on web page and Click on LOG OUT. This should take you back to the Login Screen you started with. You now should have the report on the PC in "My Documents" or where you saved it.

If any problems come up, call 1-800-326-2775, option5 then option 1 and ask for MCI Worldcom MCI Customer Center Interact Applications Technical Support.