Help Desk Support

CMS has provided the following resources to answer inquiries regarding the PQRI and E-Prescribing (eRx) programs, incentive payments, feedback reports, and IACS registration.

1. A/B MAC and Carrier Provider Contact Centers

• Remittance Advice
• Incentive payments
• Adjustments made to incentive payments due to sanctions/overpayments
• NPI-level feedback reports

To get a list of Provider Contact Centers, see the "Provider Call Center Toll-Free Numbers Directory" by clicking on the following link http://www.cms.gov/MLNGenInfo/ and scrolling below to the "Downloads" section.

2. External User Services (EUS) – 7:00 AM – 7:00 PM ET

• Registering a Security Official for PQRI-IACS Organization
• Questions about IRS documents to send

Phone: 1-866-484-8049

TTY: 1-866-523-4759

Email: EUSsupport@cgi.com

3. QualityNet Help Desk – 7:00 AM – 7:00 PM CST

• General CMS PQRI and eRx information
• PQRI Portal password issues
• PQRI/eRx feedback report availability and access
• PQRI-IACS registration questions
• PQRI-IACS login issues

Phone: 1-866-288-8912

Email: Qnetsupport@sdps.org

A downloadable PQRI and eRx Quick-Reference Support Guide for Eligible Professionals is available under the "Downloads" section below.

Downloads
PQRI and Electronic Prescribing Quick-Reference Support Guide [PDF 31KB]
Related Links Inside CMS
Provider Center Toll-Free Numbers Directory
Related Links Outside CMS
There are no Related Links Outside CMS

Page Last Modified: 07/15/2010 11:10:59 AM
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