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Frequently Asked Questions (FAQs)

CMS has changed the system it uses for Frequently Asked Questions (FAQs). To access a page with all of the FAQs about the EHR Incentive Programs, click the link below. You can also download searchable PDFs with FAQs about specific areas of the EHR Incentive Programs. (Please Note: Questions submitted through the "Submit Feedback" button on this web page will not be answered directly.)

All EHR Incentive Program FAQs

New and Old FAQ Numbers

CMS has tagged FAQs in the new system with two sets of FAQ numbers. You can now identify an FAQ by its old FAQ number (listed after the word “Keywords” below the answer of the FAQ) or its new FAQ number (at the very bottom of the FAQ in parentheses).

Finding FAQs

There are a few different ways to find EHR Incentive Programs FAQs:

  1. Click on the Topic: Electronic Health Records Incentive Programs on the blue navigation panel  on the left side of the FAQ page.
    1. Click on the Subtopic of your choice, such as “Getting Started” or “Registration and Attestation,” to see the FAQs related to that area of the programs
  2. Search for your FAQ in the system
    1. Enter a search term such as “EHR” in the Search box on the top, left side of the FAQ page.
    2. Use the new FAQ numbers
      1. Enter the new FAQ number in the “FAQ # Search” box found at the top, left side of the FAQ page.  Choose the “FAQ #” option by clicking the circle and highlighting it in blue.
        • If you have already read an FAQ and noted the new number (in parentheses at the bottom of the FAQ), use that number as a reference to quickly find it again
    3. Use the old FAQ numbers
      1. Enter the old FAQ number (listed after “Keywords” below the FAQ answer) in the “Text Search box” found at the top, left side of the FAQ page. Choose the “Text” option.

Note:You cannot search by old FAQ number in the “FAQ # Search” box. However, you can search by old FAQ numbers in the “Text Search” box.