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MAPD Help Desk

The MAPD Help Desk provides technical system support to CMS business partners for the implementation and operation of Medicare Parts C and D. This systems information is provided to assist external business partners with connectivity, testing and data exchange with CMS.

Bulletin Board of Current Plan Communications

  • May 21, 2015 – Important Notice: MARx UI Processing and Availability for the Weekend of May 22, 2015

Please be advised that the MARx UI will be in READ only mode from 9:30 PM ET on Friday, May 22, 2015, until 7:00 PM ET on Sunday, May 24, 2015, at which point it will be completely unavailable due to weekly maintenance.  The MARx UI will then be available in READ only mode from 12:30 AM ET until 11:00 AM ET on Monday, May 25 2015, at which point it will return to UPDATE mode.

Please note: MARx UI login functionality may not be available during the READ only timeframes listed above.

Additionally, in support of 2014 MARx Final Year RAS Reconciliation processing activities, Plan transaction processing will be held on Saturday, May 23, 2015.  Any MARx Plan transaction files received after 9:00 PM ET Friday, May 22, 2015, will be processed once RAS process is complete on Monday, May 25, 2015.  Submitters will not receive any Batch Completion Reports on Saturday, May 23, 2015.

Also, the Daily Transaction Reply Report (DTRR) will not be transmitted to Plans on the morning of Sunday, May 24, 2015.  The next DTRR transmission after Saturday morning May 23, 2015,  will be on the morning of Tuesday, May 26, 2015.

If you have any questions, please contact the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • May 21, 2015 – MAPD Help Desk Closed on Memorial Day, Monday 25, 2015

Please be advised that the MAPD Help Desk will be closed on Monday, May 25, 2015 due to the Memorial Day holiday.  The MAPD Help Desk will resume operating under its usual hours of 6:00 AM through 9:00 PM (ET) on Tuesday, May 26, 2015.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • May 20, 2015 – Announcement of the August 2015 Software Release

For detailed information regarding the August 2015 software release, please review the memo entitled “Announcement of the August 2015 Software Release” dated May 19, 2015 from Cheri Rice and Cathy Carter in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • April 15, 2015 – Important Notice: MAPD Help Desk Information Request Documents

Please be advised, a new information request form has been developed for use when e-mailing the MAPD Help Desk.  Use of this form is required for new inquiries, and will help ensure that all information necessary for the MAPD Help Desk to provide prompt service is captured.  In support of this form, a spreadsheet template is provided for those who need to submit HICNs with their support request.  Use of the form and when applicable the associated spreadsheet will help facilitate accurate and timely processing of your support request.  Please note that when using the spreadsheet to ensure CMS Security Policy for sending PII is followed. 

Both the MAPD Help Desk Information Request Form and MAPD Help Desk HICN Spreadsheet are provided in the Downloads section below, in the attachment titled, “MAPD Help Desk Information Request Documents.”

If you have any questions regarding secure submission of PII and/or the use of the MAPD Help Desk Information form or spreadsheet, please contact the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • April 10, 2015 – Advance Announcement of the August 2015 Software Release

Please review the memo entitled “Advance Announcement of the August 2015 Software Release” from Cheri Rice and Cathy Carter dated April 10, 2015, in the Downloads section below for preliminary information regarding the planned release of systems changes scheduled for August 2015.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • March 17, 2015 – EIDM and MARx UI Informational Update and Helpful Tips

The Individuals Authorized Access to CMS Computer Services (IACS) system was migrated to a new Enterprise Identity Management (EIDM) system (https://portal.cms.gov) on February 27, 2015.

CMS is aware that some users are experiencing issues accessing EIDM and/or the MARx UI following this migration.  In order to assist these users, we have provided below additional information and helpful tips which will allow users to access the EIDM and MARx systems successfully:

· If you are unable to access the MARx UI while logged into EIDM, please log out of EIDM, close all of your browser windows, and then open a new window to access to the MARx UI.

· If you are accessing the MARx UI using a Bookmark or Favorite you have saved, please attempt to access the MARx UI using this direct address https://marx.cms.hhs.gov.  

· EIDM supports the following browsers: Internet Explorer versions 7.0, 8.0, 9.0, or 10.0), Firefox, Google Chrome, and Safari.  If you are using any other browser, please contact your internal IT Support desk for assistance in changing your browser.

Additional information on the EIDM system, including step-by-step guidance on how to register in, access, and navigate the system, can be found in the IACS-to-EIDM Migration User Guide, which can be accessed at http://cms.gov/Research-Statistics-Data-and-Systems/CMS-Information-Technology/IACS/Downloads/IACS-EIDM-Migration-User-Guide.pdf.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • February 27, 2015 – Plan Communications User Guide (Version 9.0) Now Available

The Centers for Medicare & Medicaid Services has posted a new version (version 9.0) of the Plan Communications User Guide (commonly referred to as the Guide) to the MAPD Help Desk Web site. Enhancements to the Guide reflect changes incorporated from the February 2015 Release.  Please reference the Medicare Advantage and Prescription Drug Plans Communications User Guide link for the updated Guide.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • February 26, 2015 – Announcement of the May 2015 Software Release

For detailed information regarding the May 2015 software release, please review the memo entitled “Announcement of the May 2015 Software Release” dated February 25, 2015 from Cheri Rice and Cathy Carter in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • February 2, 2015 – Software Conversion from the Individuals Authorized Access to CMS Computer Services (IACS) to Enterprise Identity Management (EIDM)

Please review the memo entitled “Software Conversion from the Individuals Authorized Access to CMS Computer Services (IACS) to Enterprise Identity Management (EIDM)” from Cheri Rice and Cathy Carter dated January 30, 2015, in the Downloads section below.  The memo contains information regarding the upcoming migration of IACS to EIDM.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • January 14, 2015 – Advance Announcement of the May 2015 Software Release

Please review the memo entitled “Advance Announcement of the May 2015 Software Release” from Cheri Rice and Cathy Carter dated January 13, 2015, in the Downloads section below for preliminary information regarding the planned release of systems changes scheduled for May 2015.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • Year 2015 MARx Plan Monthly Schedule Now Available

The MARx Plan Monthly Schedule for 2015 has been updated to reflect Plan data due dates, report release dates, and enrollment certification due dates. Text and color versions of the 2015 MARx calendar are available for Plans to review in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • Enrollment and Eligibility System Production Calendar for 2015 Now Available

The MAPD Production Schedule has been updated to reflect 2015 file transmissions. A text and color version of the calendar is available for Plans to review in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

Planned Outages

  • None Scheduled.

Regularly Scheduled Maintenance

As a reminder, each Sunday night beginning at 6 pm (ET) through Monday morning at 6 am (ET), the Medicare Advantage and Part-D Inquiry System (Common UI) will be unavailable to Plan users for routine scheduled maintenance.

If there are any questions please contact the MAPD Help Desk at 1-800-927-8069.

MARx Common UI unavailable daily – approximately 11:00 PM through 12:30 AM EST due to maintenance.

IACS Weekly System Maintenance - Sunday 6 p.m. to Monday 6 a.m. EST.

GENTRAN (mailboxes) Weekly System Backup - Sunday 1 a.m. to approximately 3 a.m. EST.

 

MARx UI Submission Cut Off Dates

Please reference the following table for the 2015 Plan Data Due dates for MARx transaction submissions.  Cutoff for the submission of MARx transaction files is 8:00 PM (Eastern Time) on the dates listed below:

Payment Month Plan Data Due Date
 January 2015 December 5, 2014
February 2015 January 9, 2015
March 2015 February 6, 2015
April 2015 March 13, 2015
May 2015 April 10, 2015
June 2015 May 8, 2015
July 2015 June 12, 2015
August 2015 July 10, 2015
September 2015 August 7, 2015
October 2015 September 11, 2015
November 2015 October 9, 2015
December 2015 November 6, 2015

 

 

Contacting the MAPD Help Desk

Phone: 1-800-927-8069
E-mail: mapdhelp@cms.hhs.gov
Hours of Operation: Monday-Friday 6 a.m. to 9 p.m. EST.