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MAPD Help Desk

The MAPD Help Desk provides technical system support to CMS business partners for the implementation and operation of Medicare Parts C and D. This systems information is provided to assist external business partners with connectivity, testing and data exchange with CMS.

Bulletin Board

  • August 28, 2014 - Plan Communications User Guide (Version 8.2) Now Available

The Centers for Medicare & Medicaid Services has posted a new version (version 8.2) of the Plan Communications User Guide (commonly referred to as the Guide) to the MAPD Help Desk Web site. Enhancements to the Guide reflect changes incorporated from the August 2014 Release. Please reference the Medicare Advantage and Prescription Drug Plans Communications User Guide link for the updated Guide.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • August 13, 2014 – Announcement of the November 2014 Software Release

For detailed information regarding the November 2014 software release, please review the memo entitled “Announcement of the November 2014 Software Release” dated August 12, 2014 from Cheri Rice and Cathy Carter in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • July 16, 2014 – Advance Announcement of the November 2014 Software Release

Please review the memo entitled “Advance Announcement of the November 2014 Software Release” from Cheri Rice and Cathy Carter dated July 15, 2014, in the Downloads section below for preliminary information regarding the planned release of systems changes scheduled for November 2014.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • July 10, 2014 - Initial Coverage Election Period (ICEP) and Initial Enrollment Period (IEP) Calculation Tool

    In the Downloads section below, please find a tool designed to help Plans in determining Initial Coverage Election Periods (ICEPs) and Initial Enrollment Periods (IEPs). Please note that this tool is intended for assistance purposes only, and that the final determination of the duration or applicability of the ICEP and IEP remain the responsibility of the Organization.

    Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.
  • Important Notice: Updated Electronic Retroactive Processing Transmission (eRPT) Application User Manual  and Plan User FAQs Now Available

Please note the updated version of the electronic Retroactive Processing Transmission (eRPT) Application User Manual (v1.9) and the related Plan User Frequently Asked Questions (FAQs) are available for review in the Downloads section below. The eRPT application is a web-based application designed to facilitate and manage the electronic submission, workflow processing, and storage of documentation associated with retroactive adjustments submitted to CMS’ Retroactive Processing Contractor (RPC).

Release 2 of the eRPT application is scheduled to go live on Monday  April 14, 2014.  In preparation of the go-live the eRPT application will be down from 9:00 PM EST on Friday April 11, 2014 to 9:00 PM EST on Sunday April 13, 2014.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • Year 2014 MARx Plan Monthly Schedule Now Available

The MARx Plan Monthly Schedule for 2014 has been updated to reflect Plan data due dates, report release dates, and enrollment certification due dates. Text and color versions of the 2014 MARx calendar are available for Plans to review in the Downloads section below:

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • Enrollment and Eligibility System Production Calendar for 2014 Now Available

The MAPD Production Schedule has been updated to reflect 2014 file transmissions. A text and color version of the calendar is available for Plans to review in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

Planned Outages

  • None Scheduled.

Regularly Scheduled Maintenance

As a reminder, each Sunday night beginning at 6 pm (ET) through Monday morning at 6 am (ET), the Medicare Advantage and Part-D Inquiry System (Common UI) will be unavailable to Plan users for routine scheduled maintenance.

If there are any questions please contact the MAPD Help Desk at 1-800-927-8069.

MARx Common UI unavailable daily – approximately 11:00 PM through 12:30 AM EST due to maintenance.

IACS Weekly System Maintenance - Sunday 6 p.m. to Monday 6 a.m. EST.

GENTRAN (mailboxes) Weekly System Backup - Sunday 1 a.m. to approximately 3 a.m. EST.

Contacting the MAPD Help Desk

Phone: 1-800-927-8069
E-mail: mapdhelp@cms.hhs.gov
Hours of Operation: Monday-Friday 6 a.m. to 9 p.m. EST.