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MAPD Help Desk

The MAPD Help Desk provides technical system support to CMS business partners for the implementation and operation of Medicare Parts C and D. This systems information is provided to assist external business partners with connectivity, testing and data exchange with CMS.

Bulletin Board

  • November 21, 2014 – Plan Communications User Guide (Version 8.3) Now Available

The Centers for Medicare & Medicaid Services has posted a new version (version 8.3) of the Plan Communications User Guide (commonly referred to as the Guide) to the MAPD Help Desk Web site. Enhancements to the Guide reflect changes incorporated from the November 2014 Release. Please reference the Medicare Advantage and Prescription Drug Plans Communications User Guide link for the updated Guide.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • November 13, 2014 – Announcement of the February 2015 Software Release

For detailed information regarding the February 2015 software release, please review the memo entitled “Announcement of the February 2015 Software Release” dated November 12, 2014 from Cheri Rice and Cathy Carter in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • November 3, 2014 – Year 2015 MARx Plan Monthly Schedule Now Available

The MARx Plan Monthly Schedule for 2015 has been updated to reflect Plan data due dates, report release dates, and enrollment certification due dates. Text and color versions of the 2015 MARx calendar are available for Plans to review in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • November 3, 2014 – Enrollment and Eligibility System Production Calendar for 2015 Now Available

The MAPD Production Schedule has been updated to reflect 2015 file transmissions. A text and color version of the calendar is available for Plans to review in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • October 7, 2014 – Advance Announcement of the February 2015 Software Release

Please review the memo entitled “Advance Announcement of the February 2015 Software Release” from Cheri Rice and Cathy Carter dated October 6, 2014, in the Downloads section below for preliminary information regarding the planned release of systems changes scheduled for February 2015.  

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

  • August 28, 2014 - Plan Communications User Guide (Version 8.2) Now Available

The Centers for Medicare & Medicaid Services has posted a new version (version 8.2) of the Plan Communications User Guide (commonly referred to as the Guide) to the MAPD Help Desk Web site. Enhancements to the Guide reflect changes incorporated from the August 2014 Release. Please reference the Medicare Advantage and Prescription Drug Plans Communications User Guide link for the updated Guide.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

Planned Outages

  • None Scheduled.

Regularly Scheduled Maintenance

As a reminder, each Sunday night beginning at 6 pm (ET) through Monday morning at 6 am (ET), the Medicare Advantage and Part-D Inquiry System (Common UI) will be unavailable to Plan users for routine scheduled maintenance.

If there are any questions please contact the MAPD Help Desk at 1-800-927-8069.

MARx Common UI unavailable daily – approximately 11:00 PM through 12:30 AM EST due to maintenance.

IACS Weekly System Maintenance - Sunday 6 p.m. to Monday 6 a.m. EST.

GENTRAN (mailboxes) Weekly System Backup - Sunday 1 a.m. to approximately 3 a.m. EST.

Contacting the MAPD Help Desk

Phone: 1-800-927-8069
E-mail: mapdhelp@cms.hhs.gov
Hours of Operation: Monday-Friday 6 a.m. to 9 p.m. EST.