Beneficiary survey-based feedback on new Medicare information materials.
McCormack, Lauren A
Date of Pub
Garfinkel, Steven A; Hibbard, Judith H; Kalsbeek, William D; Kilpatrick, Kerry E
In response to the Balanced Budget Act (BBA) of 1997, the Center for Medicare & Medicaid Services (CMS) initiated a massive
information and education campaign to promote effective health plan decision-making. Early results suggest that the pilot
version of the Medicare & You handbook and other new Medicare informational materials were viewed favorably overall. Despite
their limitations, most beneficiaries found the information useful. The longer, more comprehensive materials were not perceived
to be more useful than the shorter, less complicated version. Additional research is needed to determine which subgroups of
beneficiaries may need more and, possibly less, information.