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Offices of Hearings and Inquiries

Randy Brauer, Director

James Slade, Deputy Director

Business Operations Staff

Tonya Martin, Director

Customer Accessibility Resource Staff

Kimberly Snowden, Acting Director

Medicare Ombudsman Group

Bridget Berardino, Acting Director; James Bailey, Deputy Director
Division of Medicare Ombudsman Assistance - Belen Rodriguez, Director; Nancy Conn, Deputy Director
Division of Ombudsman Research and Trends Analysis - Lisa Spradlin, Director
Division of Ombudsman Exceptions - Bruce Miller, Director; Nicole Jones, Deputy Director

Office of Hearings

Benjamin Cohen, Director; Brenda Thew, Deputy Director
Division of Hearings and Decisions - Lisa Ogilivie-Barr, Director
Division of Jurisdiction and Case Management - Christine Blowers, Acting Director; Vacant, Deputy Director

Marketplace Appeals Group

Kevin Simpson, Director; Vacant, Deputy Director
Division of Technology and Operations - Cynthia Moreno, Director
Division of Policy - Vacant, Director
Division of Hearings - Ellen Kuhn, Director; Philip Sherfey, Deputy Director

Functional Statement

  • Serves as the CMS executive agent for developing and directing certain Exchange-based (Marketplace) health insurance eligibility appeals functions and processes in support of statues and regulations, particularly the Patient Protection and Affordable Care Act of 2010 and the Health Care and Education Reconciliation Act of 2010 (together, "the Affordable Care Act" or ACA).
  • Assures regulatory and operational compliance conditions are known, assessed, addressed, assured and corrected where necessary. Coordinates with the Office of General Counsel (OGC) and Center for Consumer Information and Insurance Oversight as appropriate.
  • Establishes and maintains appropriate mission and operational relationships with partners, stakeholders and significantly interested parties that are constructive to the fulfillment of eligibility appeals responsibilities.
  • Establishes, promotes and supports governing bodies and processes to ensure numerous agencies, entities and components collaborate in areas relevant to appeals interests and deliberate in a fully informed manner.
  • Develops and maintains program standards, strategies, plans, programs, and projects essential to meeting high priority, mission critical program objectives and ensure effective relationships with enterprise partners and stakeholders.
  • Directs activities of subordinate groups in their fulfillment of assigned responsibilities associated with processing, adjudicating and communicating appeals determinations, dispositions, inquiry resolutions, administrative hearings officer rulings, board decisions and other outcomes.
  • Performs senior executive functions including setting and monitoring performance and developmental goals, managing risk, assuring goal attainment, and reporting program conditions to agency leadership.
  • Manages organizational oeprations and resources in an innovative, efficient and accountable manner.
  • Supports the Medicare Beneficiary Ombudsman and Competitive Acquisition Ombudsman in order to provide assistance to individuals entitled to benefits under Title XVIII, resolve complaints and provide guidance to the Agency to identify and resolve issues.  Assesses Medicare program policy and operations and the impact on beneficiaries in order to affect positive change in the manner in which we provide customer service to people with Medicare.
  • Manages and provides oversight to the identification and correction of data discrepancies in Medicare enrollment, direct and third-party billing, Medicare Advantage, and Part D transaction exceptions.  Screens complex casework for verification and coordinates disposition.
  • Provides professional staff support to the Provider Reimbursement Review Board (PRRB) and the Medicare Geographic Classified Review Board (MGCRB).
  • Conducts Medicare and Medicaid Hearings on behalf of the Secretary or the Administrator that are not within the jurisdiction of the Departmental Appeals Board, the Social Security Administration's Office of Hearings and Appeals, the PRRB, the MGCRB, or the States.
  • Provides CMS-wide guidance and oversight that promotes and enforces compliance with Section 504 of the Rehabilitation Act of 1973, Title 29, United States Code for external communications and promotes the representation of individuals with disabilities through community outreach and other activities.
  • Provides mechanisms for the provision of communications in alternate formats appropriate to the needs of the qualified external customer or individual with a disability.
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