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From Coverage to Care: Resouces & Tools


From Coverage to Care (C2C) is an initiative designed by CMS to help people understand their health coverage and connect to primary care and preventive services, so they can live a long and healthy life. C2C resources are available in multiple languages to help people in their journey from coverage to care.

Order printed copies of C2C resources and have them shipped directly to you at no cost to your organization.

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Navigating Health Coverage

Health insurance can be a bit overwhelming and confusing. The C2C resources below can help navigate and make the most of your coverage.

5 Ways to Make the Most of Your Health Coverage - English (PDF, 119KB)

This resource is a quick reference on how to make the most of your health coverage.

A Roadmap to Better Care and a Healthier You - English (PDF, 983KB)

This step-by-step guide explains what health coverage is and how to use it to get primary care and preventive services so that you and your family live long, healthy lives.

Roadmap Step Booklets

Each of the eight steps within the Roadmap to Better Care and a Healthier You is available as individual booklets.

Step 1: Put Your Health First - English (PDF, 824 KB)

Why are prevention and health coverage important?

Step 2: Understand Your Health Coverage - English (PDF, 946 KB)

What words should I know? How much will it cost me to get care?

Sample Insurance Card (PDF, 824 KB)

This tool is an example of what your insurance card may look like, and highlights important pieces of information.

Step 3: Know Where to Go - English (PDF, 818KB)

Where do I go when I am sick? What is the difference between the emergency department and primary care?

Differences Between Your Provider’s Office and the Emergency Department - English (PDF, 818KB)

This resource breaks down differences between a primary care provider and emergency department, including costs, when to visit and how quickly you will be seen by the provider.

Step 4: Pick a Provider - English (PDF, 867 KB)

How do I find a provider that is right for me? What if I am assigned a provider?

Step 5: Make an Appointment - English (PDF, 831 KB)

What information do I need and what questions should I ask when making an appointment?

Step 6: Be Prepared for Your Visit - English (PDF, 826 KB)

Why are prevention and health coverage important?

Step 7: Decide if the Provider is Right for You - English (PDF, 790 KB)

Is this a provider I can trust and work with? If not, what do I do?

Step 8: Next Steps After Your Appointment - English (PDF, 867 KB)

What do I do when I get home? How do I maintain my health?

Sample Explanation of Benefits - English (PDF, 606KB)

This tool is an overview of the total charges for your visit and how much you and your health plan will have to pay.

Videos 

From Coverage to Care: How to Maximize Your Health Coverage

What should you do now that you have health coverage? Watch, download, or share the videos to maximize your health coverage. Videos are also available in Spanish

De la Cobertura al Cuidado de la Salud: Cómo Aprovechar tu Cobertura Médica

Watch, download or share the videos to help you on your journey from coverage to care.

Posters

Track the eight step journey from coverage to care step-by-step in these printable posters.

Roadmap Poster Tabloid Size 11" x 17" - English (PDF, 170 KB)

This tool is an overview of the total charges for your visit and how much you and your health plan will have to pay.

Roadmap Poster Standard Size 8.5" x 11" - English (PDF, 154 KB)

This tool is an overview of the total charges for your visit and how much you and your health plan will have to pay.

Partner Tools

Whether you represent an organization or are an individual community advocate, you can share these C2C resources to help consumers understand how to go from coverage to care.

Manage Your Health Care Costs - English (PDF, 492 KB)

This resource is a series of tools for assisters and other community organizations who are helping a consumer understand health insurance costs and terms, know their own specific health insurance costs, plan for health care costs, and know how to pay their premium.

Partnership Toolkit - English

Get involved in this important effort to help the nation improve their health. This toolkit provides ready-to-use materials to help you share C2C resources with people in your community.

Enrollment Toolkit - English (PDF, 10.2MB)

This helpful toolkit is for community partners, assisters, and other people who help consumers enroll in coverage or change their plan, in helping consumers choose the plan that meets their needs or how to use their coverage to get the care they need.

A Roadmap to Better Care and a Healthier You - Customizable English (PDF, 628KB)

This file allows you to create your own custom version of the Roadmap, and includes fillable fields where you can add information that could be helpful to your community, such as your own contact information or other local resources.

Discussion Guides for Community Partners - English (PDF, 1,508 KB)

This helpful discussion guide is for community partners, assisters, and other people who help consumers enroll in coverage or change their plan, in helping consumers choose the plan that meets their needs or how to use their coverage to get the care they need.

C2C Community Presentation

Consider using community presentation materials to help people learn about C2C and how to make the most their coverage.

Fillable Test Results Hand Card - English (PDF, 140KB)

Distribute this hand card to after a test screening or health fair to help consumers understand and follow up on test results.

Fillable Contact Information Hand Card - English (PDF, 136 KB)

Fill in your organization’s information and distribute this contact card to consumers who may need more information about their health coverage.

Fillable Appointment Reminder Hand Card - English (PDF, 206 KB)

Fill in appointment information and give to patients as a reminder about their upcoming appointment.