CMS Leadership

Office of the Administrator

Karen Jackson

Deputy Chief Operating Officer

Karen Jackson is Deputy Chief Operating Officer. In this capacity she provides executive leadership for CMS’s mission support functions, including information technology, budget, human capital, security, contracting and acquisition, risk management and continuous improvement for an agency responsible for over 148 million beneficiaries in Medicare, Medicaid, the Children’s Health Insurance Program (CHIP), and the health insurance marketplace. 

Karen served as Deputy Director of the CMS Innovation Center, established in 2010 as part of the Affordable Care Act to test new health care payment and service delivery models that improve quality and lower costs, with $10 billion for the initial 10 year period. Karen began her SES career as the Director of the Medicare Contractor Management Group in the Center for Medicare where she oversaw the successful movement of the national Medicare fee-for-service claims volume (1 billion claims processed annually) into performance-based contracts, completing this $5 billion contract conversion in September 2013.

She holds a Master of Public Policy degree from the Gerald R. Ford School of Public Policy at the University of Michigan and an undergraduate degree from James Madison College at Michigan State University.