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Office of Strategic Operations and Regulatory Affairs

Jacquelyn White, Director

Olen Clybourn, Deputy Director 

Regulations Management Team - Daniel Converse, Acting Director

Strategic Operations Group - Daniel Converse, Director (Balt & DC)
Division of Program Coordination & Liaison - Allison Eydt, Acting Director (Balt & DC)
Division of External Affairs - Allison Eydt, Acting Director (Balt & DC)
Division of Correspondence Management - Karen Nixon, Director
Division of Audit Liaison - Wynethea Walker, Director

Office of the Attorney Advisor - Jacqueline Vaughn, Attorney Advisor

Regulations Development Group - Michelle Shortt, Director
Division of Regulations Development-A - Sheli Harris, Director
Division of Regulations Development-B - Martique Jones, Director
Division of Regulations Development-C - Annette Brewer, Acting Director

Openness, Transparency & Accountability Group - Janis Nero, Director
Division of Freedom of Information - Michael Marquis, Director
Division of Information Technology - Donald Dougherty, Director

Issuances & Records Management Group - Olen Clybourn, Acting Director
Records Management Staff - Olen Clybourn, Acting Director
Division of Issuances - Carlos Simon, Acting Director

Functional Statement

  • Manages the Agency's decision-making and regulatory process.
  • Serves in a neutral broker coordination role which includes: scheduling meetings and briefings for the Administrator and coordinating communications between and among central and regional offices to ensure that emerging issues are identified early, all concerned components are directly and fully involved in policy development/decision making, and that all points of view are presented.
  • Provides leadership, direction, and advocacy, on behalf of top CMS officials in connection with official policy matters for presentation to the Administrator and Deputy Administrator/ Chief Operating Officer to insure that all points of view and program interests of concern to the Administrator and Deputy Administrator/Chief Operating Officer are developed and properly presented for consideration. Reviews policy statements by component Directors and others to anticipate potential problems or inconsistencies with views of the Administrator, Deputy Administrator/Chief Operating Officer, and the Administration. Assists in resolving these matters to the satisfaction of the Agency and top management.
  • Manages meeting requests for or on behalf of the Administrator, and Deputy Administrator/Chief Operating Officer. Coordinates the preparation of briefing materials for the Administrator, Deputy Administrator/Chief Operating Officer, and the Department in advance of the Administrator and Deputy Administrator/Chief Operating Officer's participation in meetings, appointments with major groups, etc. Works with CMS components to assure that appropriate briefing materials are presented to Senior Leadership. Senior officials in CMS and the Department, as well as officials of other Federal agencies, state and local governments, and outside interest groups attend these meetings.
  • Coordinates the preparation of manuals and other policy instructions to ensure accurate and consistent implementation of the Agency's programs.
  • Manages the Agency's system for developing, clearing and tracking regulations, setting regulation priorities and corresponding work agendas; coordinates the review of regulations received for concurrence from departmental and other government agencies, and develops routine and special reports on the Agency's regulatory activities.
  • Manages the regulations development process to ensure timely decision making by the Administrator and Deputy Administrator/Chief Operating Officer on CMS regulations.
  • Provides leadership and management of the Agency's Executive Correspondence system. Operates the agency-wide correspondence tracking and control system and provides guidance and technical assistance on standards for content of correspondence and memoranda.
  • Manages the agency-wide clearance system to ensure appropriate involvement from Agency components and serves as a primary focal point for liaison with the Executive Secretariat in the Office of the Secretary.
  • Provides management and administrative support to the Office of the Attorney Advisor and staff.
  • Acts as audit liaison with the General Accounting Office (GAO) and the HHS Office of Inspector General (OIG).
  • Monitors and coordinates major CMS legislative initiatives such as tracking the status of the Agency's implementation of Balance Budget Act, Balanced Budget Refinement Act, and the Benefits Improvement and Protection Act provisions.
  • Coordinates and prepares the advance planning reports for the Secretary and the Administrator (Secretary's Forecast Report).
  • Acts as the liaison with the Office of the Secretary for Reports to the Congress and maintains a tracking system to monitor status. Also serves as the CMS liaison with the Small Business Administration's Office of the National Ombudsman.
  • Develops standard processes for all CMS FACA committees and provides operational and logistical support to CMS components for conferences and on all matters relating to Federal Advisory Committees.
  • Conducts activities necessary to the receipt, management, response, and reporting requirements of the Department under the Freedom of Information Act (FOIA) regarding all requests received by CMS.
  • Maintains a log of all FOIA requests received by the central office, refers requests to the appropriate components within headquarters, the regions or among carriers and intermediaries for the collection of the documents requested. Makes recommendations and prepares replies to requesters, including denials of information as permitted under FOIA, and drafts briefing materials and responses in connection with appeals of denial decisions.
  • Directs the maintaining and amending of CMS-wide records for confidentiality and disclosure to the Privacy Act to include: planning, organizing, initiating and controlling privacy matching assignments.
  • Provides direct services and develops policy, standards, and procedures for CMS' records, management and vital records program for all CMS Central and Regional Offices.