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Guam Consumer Assistance

Guam’s participation in the federal Consumer Assistance Program grant was completed in October 2012, but Guam continues to provide assistance to consumers with health insurance questions or problems. The new consumer protections and benefits of the Affordable Care Act still apply to you.

The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Guam, contact:

Guam Department of Insurance
Street Address:

1240 Route 16
Barrigada, Guam 96913

Mailing Address:
P.O. Box 23607
GMF, Guam 96921
Phone: (671) 635-1817
Fax: (671) 633-2643

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or current Medicaid benefits, go to:   

Guam Department of Public Health and Social Services
Phone: (671) 735-7224/7302
Fax: (671) 734-6860

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Guam Department of Public Health and Social Services
Medicaid/MIP Off-Island Referral Office
Bureau of Health Care Financing Administration
Room 238
123 Chalan Kareta, Mangilao GU 96913
Phone: (671) 735-7224
Fax: (671) 734-6860

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
Los Angeles Regional Office
1055 East Colorado Blvd, Suite 200
Pasadena, CA 91106
Phone: (626) 229-1000
Fax: (626) 229-1098
http://www.dol.gov/ebsa/consumer_info_health.html

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Centers for Medicare and Medicaid Services
1-800-MEDICARE (1-800-633-4227)
TTY: 1(877) 486-2048

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
http://www1.va.gov/health/
(877) 222-VETS (8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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