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Website Satisfaction Survey

The Medicare Fee-For-Service (FFS) Contractor Website Satisfaction Survey program measures users’ satisfaction with Medicare Administrative Contractor (MAC) websites with a focus on customer service. Scores are measured along the American Customer Satisfactions Index (ACSI) and are based on the immediate 300 previously completed surveys for each contractor website.  The E-gov score from July – December 2018 is 74.8 across local, state and federal websites.

 

A/B Medicare Contractor Website Satisfaction Survey

Scores as of September 1, 2019

A/B MAC Score
J5 73
J6 68
J8 75
J15 71
JE 70
JF 67
JH 69
JJ 64
JK 66
JL 67
JM 73
JN 73

 

 

DME Medicare Contractor Website Satisfaction Survey

Scores as of September 1, 2019

DME MAC Score
JA *
JB 76
JC 78
JD 73

 

 

FFS Contractor Website Satisfaction Survey 

National Monthly Average as of August 1, 2019

National Monthly Average Score Previous Month Average Score A/B MAC Monthly Average Score DME MAC Monthly Average Score
70.9 70.6 69.7

75.7

*Contractor has not reached 300 surveys.