Update of State Operations Manual (SOM) Chapter 5, Triaging Complaints & Referral of Complainants to Accrediting Organizations
Triaging and Referring Complaints:
A “Non-IJ High” category for prioritizing complaint allegations has been added to Section 5075 of the State Operations Manual
(SOM) for non-long term care (non-LTC). It applies to all substantial allegations of noncompliance (except for immediate jeopardy
(IJ) allegations), and requires a SA complaint investigation.
All complainants whose complaints concerning deemed providers/suppliers are prioritized below non-IJ High must be referred
to the applicable accrediting organization(s) (AOs).