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Title
Update of State Operations Manual (SOM) Chapter 5, Triaging Complaints & Referral of Complainants to Accrediting Organizations
Memo #
14-35-ALL
Posting Date
2014-05-20
Fiscal Year
2014
Summary
Triaging and Referring Complaints: • A “Non-IJ High” category for prioritizing complaint allegations has been added to Section 5075 of the State Operations Manual (SOM) for non-long term care (non-LTC). It applies to all substantial allegations of noncompliance (except for immediate jeopardy (IJ) allegations), and requires a SA complaint investigation. • All complainants whose complaints concerning deemed providers/suppliers are prioritized below non-IJ High must be referred to the applicable accrediting organization(s) (AOs).
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