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SNF Quality Reporting Program Help

About this Page

The following contact information is intended to assist providers and vendors to ask questions, troubleshoot problems, and request guidance and support. The different Help Desks and their focus areas are listed below.

Help Desks Available for Provider Support for SNFs and Nursing Homes

SNF Quality Reporting Program

Email: SNFQualityQuestions@cms.hhs.gov 

Focus areas:

  • SNF Quality Reporting Program requirements
  • General quality reporting requirements and reporting deadlines
  • SNF Quality Reporting Program quality measures
  • MDS 3.0 coding instructions for Part A PPS Discharge assessment and Section GG

SNF QRP Public Reporting

Email: SNFQRPPRQuestions@cms.hhs.gov 

Focus areas:

    • Data reported in the CASPER Review and Correct reports
    • Data reported in the CASPER Quality Measure reports
    • Data reported in the Provider Preview reports

    Subscribe to the PAC QRP listserv for the latest SNF quality reporting and IMPACT Act program information including but not limited to training, stakeholder engagement opportunities, and general updates about reporting requirements, quality measures, and reporting deadlines.

     

    Nursing Home Compare

    Email: bettercare@cms.hhs.gov

    Phone: 1-800-839-9290

    Focus areas:

    • Nursing Home Compare program
    • Five-Star quality reporting system
    • Nursing home Compare quality measures

     

    State RAI coordinator

    For contact information, please refer to Appendix B: State Agency and CMS Regional Office RAI/MDS Contacts of the MDS 3.0 RAI manual https://downloads.cms.gov/files/MDS-30-RAI-Manual-V114-October-2016.pdf.

    Focus areas:

    • MDS 3.0 coding instructions

     

    Data Submission and Data Validation                    

    Email: help@qtso.com

    Phone: 1-877-201-4721

    Focus areas:

    • Accessing QIES (username and password)                           
    • MDS record completion and submission
    • CMG Grouper classification
    • Submission/validation reports
    • Accessing CASPER reports
    • jRAVEN software

     

    SNF QRP Reconsideration Process

    Email: SNFQRPReconsiderations@cms.hhs.gov

    Focus areas:

    • How to file a request if you receive a letter of non-compliance from CMS
    • Deadline for filling a Request for Reconsideration
    • How to dispute a finding of non-compliance with the QRP reporting requirements that can lead to a 2% payment reduction
    • Requesting information about the SNF QRP payment reduction for failure to report required quality data

     

    SNF Value Based Purchasing Program

    Email: SNFVBPinquiries@cms.hhs.gov

    Focus areas:

    • SNF VBP program
    • SNF VBP quality measures

     

    Staffing Data Submission Payroll-Based Journaling (PBJ)

    Email: nhstaffing@cms.hhs.gov

    Focus areas:

    • PBJ policy information
    • PBJ Data Specifications