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Help Desk Support

Note: 2016 was the last program year for PQRS. PQRS transitioned to the Merit-based Incentive Payment System (MIPS) under the Quality Payment Program. The final data submission timeframe for reporting 2016 PQRS quality data to avoid the 2018 PQRS downward payment adjustment was January through March 2017. The first MIPS performance period was January through December 2017. For more information, please visit the Quality Payment Program website.

Welcome to the CMS Help Desk Support webpage. Resources listed on this page are intended to help if you have an inquiry regarding the Physician Quality Reporting System (PQRS) and related topics, including, but not limited to, reporting requirements, downward payment adjustments, feedback reports, and CMS Enterprise Identity Management (EIDM) system registration.

1. QualityNet Help Desk – 1-866-288-8912/ TTY: 1-877-715-6222 OR Qnetsupport@hcqis.org

Available Monday - Friday; 7:00 a.m. - 7:00 p.m. Central Time (CT)

Call or email for support on issues pertaining to:

    • General PQRS information
    • Physician and Other Health Care Professionals Quality Reporting Portal (Portal)
    • Feedback report availability and access
    • EIDM registration questions and login issues

You will be asked to provide basic information such as name, practice, address, phone, and e-mail.

2. Physician Value (PV) Help Desk – 1-888-734-6433 (option 3) or pvhelpdesk@cms.hhs.gov

     Available Monday – Friday; 7:00 a.m.–7:00 p.m. CT

     Call or email for support on issues pertaining to:

    • PV-PQRS Registration System
    • Value Modifier adjustments

3. Medicare Administrative Contractors (MAC) and Carrier Provider Contact Centers

Find more information on the Medicare Administrative Contractors webpage.

Additional Help Desks:

1. Electronic Health Record (EHR) Incentive Program Information Center

    1-888-734-6433 /TTY: 888-734-6563

2. Comprehensive Primary Care (CPC) Support

     E-mail: cpcisupport@telligen.org OR Phone: 1-800-381-4724

3. Pioneer Help Desk (for Pioneer [Accountable Care Organization] ACO questions)

    E-mail: pioneerquestions@cms.hhs.gov

4. Medicare Shared Savings Program

    Technical Assistance: aposd@cms.hhs.gov OR 1-888-734-6433 (option 2)

    Operational & Program Support: sharedsavingsprogram@cms.hhs.gov

5. Next Generation ACO (for Next Generation ACO participation questions)

    E-mail: NextGenerationACOModel@cms.hhs.gov

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