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Biweekly Enrollment Snapshot

Date
2017-01-18
Title
Biweekly Enrollment Snapshot
Contact
press@cms.hhs.gov

Biweekly Enrollment Snapshot

WEEKS 10 AND 11, JAN 1 – JAN 14, 2017

More than 8.8 million Americans were signed up for 2017 coverage through HealthCare.gov as of January 14, 2017. This compares to about 8.7 million sign-ups as of January 14 last year, as Americans continue to demonstrate strong demand for 2017 Marketplace coverage.

“With almost 9 million people signed up for 2017 coverage just in HealthCare.gov states, it’s clear that Marketplace coverage is a product Americans want and need,” said Secretary Sylvia M. Burwell. “Strong demand is especially striking in light of the unique headwinds created by discouraging rhetoric from ACA opponents. More than 40,000 people have contacted our call center expressing concerns about whether they should sign up for coverage, with a sharp uptick in these questions last weekend. My answer is a resounding yes: in fact, I’ll be signing up for Marketplace coverage myself by the end of the month. If you still need coverage for 2017, visit HealthCare.gov or your state Marketplace before January 31, and join me and millions of other Americans in purchasing affordable, quality coverage.”

Today’s report covers the period from January 1 through January 14, 2017. Enrollment weeks are measured Sunday through Saturday. Since this year Open Enrollment began on a Tuesday, the totals reported in this snapshot reflect two fewer days than in last year’s published Week 11 snapshot. Measured over the equivalent time period, plan selections this year are almost 100,000 higher than last year.

This snapshot does not include plan selections from the 12 State-Based Marketplaces that use their own enrollment platforms (2.8 million people in these states were signed up for coverage as of December 24, 2016).  

Open Enrollment continues through January 31st. Last year, enrollment slowed in the middle of January but spiked in the days before the final deadline. Plan selection totals will also fluctuate over the remainder of Open Enrollment as some consumers choose to cancel their plans, for example in response to life changes like starting a new job with employer coverage or gaining eligibility for Medicare or Medicaid.

Every two weeks during Open Enrollment, the Centers for Medicare and Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Marketplaces and State Partnership Marketplaces, as well as some State-based Marketplaces.

The next snapshot will be released on February 3, and will cover enrollments through the final Open Enrollment deadline; and the detailed final enrollment report will be released the week of March 13th.

These snapshots provide point-in-time estimates of biweekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change as plan modifications or cancellations occur, such as due to life changes like starting a new job or getting married. In addition, as in previous years, the biweekly snapshot does not report the number of consumers who have paid premiums to effectuate their enrollment.

Definitions and details on the data are included in the glossary.

Federal Marketplace Snapshot

Federal Marketplace Snapshot

Weeks 10 and 11
Jan 1 – Jan 14

Cumulative
Nov 1 – Jan 14

Plan Selections (net)

63,190

8,825,545

Consumers on Applications Submitted

440,402

11,459,784

Call Center Volume

1,362,484

10,182,467

Calls with Spanish Speaking Representative

102,443

640,643

HealthCare.gov Users

3,990,879

22,886,641

CuidadoDeSalud.gov Users

137,483

784,854

Window Shopping HealthCare.gov Users

299,995

3,848,572

Window Shopping CuidadoDeSalud.gov Users

5,387

62,334

 

HealthCare.gov State-by-State Snapshot

 

Consumers across the country continued to explore their health insurance options by reaching out to a call center representative at 1-800-318-2596, attending enrollment events in their local communities, or visiting HealthCare.gov or CuidadoDeSalud.gov. Individual plan selections for the states using the HealthCare.gov platform include:

 

Week 11

Cumulative Plan Selections
Nov 1 – Jan 14

Alabama

168,469

Alaska

18,255

Arizona

185,497

Arkansas

66,350

Delaware

26,879

Florida

1,668,180

Georgia

480,859

Hawaii

17,775

Illinois

353,394

Indiana

168,999

Iowa

52,178

Kansas

96,304

Kentucky

74,356

Louisiana

139,495

Maine

77,245

Michigan

309,780

Mississippi

80,491

Missouri

244,593

Montana

52,345

Nebraska

86,711

Nevada

86,152

New Hampshire

51,148

New Jersey

277,132

New Mexico

51,442

North Carolina

540,527

North Dakota

21,192

Ohio

230,925

Oklahoma

143,174

Oregon

150,426

Pennsylvania

413,183

South Carolina

217,101

South Dakota

28,499

Tennessee

221,323

Texas

1,144,864

Utah

188,905

Virginia

399,084

West Virginia

33,009

Wisconsin

235,444

Wyoming

23,860

HealthCare.gov Local Area Snapshot

The Week 11 snapshot includes a look at plan selection by Designated Market Areas (DMAs) which are local media markets. This data provides another level of detail to better understand total plan selections within local communities. Some DMAs include one or more counties in a state that is not using the HealthCare.gov platform for 2017. Plan selections for those DMAs only include data for the portion of the DMA that is using the HealthCare.gov platform, so the amounts reported in the snapshot do not represent plan selections for the entire DMA. However, in cases where a DMA includes portions of multiple states but all of those states use the HealthCare.gov platform, the reported amounts reflect the whole DMA.

Local Markets in HealthCare.gov States

State

Cumulative Plan Selections Nov 1 – Jan 14

Abilene-Sweetwater

Texas

9,272

Albany

Georgia

12,417

Albuquerque-Santa Fe

New Mexico

42,625

Alexandria

Louisiana

5,124

Alpena

Michigan

1,376

Amarillo

Texas

13,625

Anchorage

Alaska

11,796

Atlanta

Georgia

364,899

Augusta

Georgia

24,998

Austin

Texas

108,703

Bangor

Maine

20,560

Baton Rouge

Louisiana

27,909

Beaumont-Port Arthur

Texas

14,073

Bend

Oregon

9,277

Billings

Montana

11,995

Biloxi-Gulfport

Mississippi

7,920

Birmingham (Ann and Tusc)

Alabama

62,267

Bluefield-Beckley-Oak Hill

West Virginia

6,375

Boise

Idaho

820

Boston (Manchester)

Massachusetts

40,992

Bowling Green

Kentucky

4,786

Buffalo

New York

1,290

Burlington-Plattsburgh

Vermont

5,027

Butte-Bozeman

Montana

10,878

Casper-Riverton

Wyoming

5,253

Cedar Rapids-Wtrlo-IWC & Dub

Iowa

14,567

Champaign & Sprngfld-Decatur

Illinois

22,489

Charleston

South Carolina

41,529

Charleston-Huntington

West Virginia

17,114

Charlotte

North Carolina

182,822

Charlottesville

Virginia

10,571

Chattanooga

Tennessee

32,886

Cheyenne-Scottsbluf

Wyoming

5,531

Chicago, IL

Illinois

278,058

Cincinnati, OH

Ohio

48,104

Clarksburg-Weston

West Virginia

4,651

Cleveland-Akron (Canton)

Ohio

76,381

Columbia

South Carolina

42,354

Columbia-Jefferson City

Missouri

15,515

Columbus

Georgia

17,160

Columbus

Ohio

51,456

Columbus-Tupelo-West Point

Mississippi

11,203

Corpus Christi

Texas

19,640

Dallas-Ft. Worth

Texas

322,710

Davenport-R. Island-Moline

Iowa/Illinois

16,186

Dayton

Ohio

21,614

Denver

Colorado

8,276

Des Moines-Ames

Iowa

19,461

Detroit

Michigan

156,182

Dothan

Alabama

7,627

Duluth-Superior

Minnesota

5,390

El Paso (Las Cruces)

Texas

55,248

Elmira (Corning)

New York

1,223

Erie

Pennsylvania

9,372

Eugene

Oregon

20,671

Evansville

Indiana

16,800

Fairbanks

Alaska

1,872

Fargo-Valley City

North Dakota

10,613

Flint-Saginaw-Bay City

Michigan

29,475

Ft. Myers-Naples

Florida

95,149

Ft. Smith-Fay-Sprngdl-Rgrs

Arkansas

21,924

Ft. Wayne

Indiana

19,418

Gainesville

Florida

18,031

Glendive

Montana

502

Grand Rapids-Kalmzoo-B.Crk

Michigan

58,931

Great Falls

Montana

7,200

Green Bay-Appleton

Wisconsin

49,633

Greensboro-H.Point-W.Salem

North Carolina

93,166

Greenville-N.Bern-Washngtn

North Carolina

37,616

Greenvll-Spart-Ashevll-And

North Carolina

113,392

Greenwood-Greenville

Mississippi

4,891

Harlingen-Wslco-Brnsvl-Mca

Texas

51,284

Harrisburg-Lncstr-Leb-York

Pennsylvania

57,028

Harrisonburg

Virginia

11,089

Hattiesburg-Laurel

Mississippi

9,194

Helena

Montana

2,685

Honolulu

Hawaii

17,771

Houston

Texas

335,490

Huntsville-Decatur

Alabama

38,812

Idaho Falls-Pocatello

Idaho

2,315

Indianapolis

Indiana

78,610

Jackson

Mississippi

27,688

Jackson

Tennessee

8,417

Jacksonville

Florida

95,628

Johnstown-Altoona

Pennsylvania

18,783

Jonesboro

Arkansas

4,630

Joplin-Pittsburg

Missouri

12,786

Juneau

Alaska

813

Kansas City

Kansas/Missouri

94,929

Knoxville

Tennessee

47,594

La Crosse-Eau Claire

Wisconsin

19,348

Lafayette

Indiana

3,869

Lafayette

Louisiana

17,765

Lake Charles

Louisiana

5,108

Lansing

Michigan

16,948

Laredo

Texas

13,638

Las Vegas

Nevada

63,018

Lexington

Kentucky

20,862

Lima

Ohio

2,696

Lincoln & Hastings-Krny

Nebraska

38,036

Little Rock-Pine Bluff

Arkansas

32,333

Louisville

Kentucky

32,432

Lubbock

Texas

12,737

Macon

Georgia

20,653

Madison

Wisconsin

35,942

Marquette

Michigan

8,827

Medford-Klamath Falls

Oregon

14,289

Memphis

Tennessee

50,999

Meridian

Mississippi

4,388

Miami-Ft. Lauderdale

Florida

605,012

Milwaukee

Wisconsin

91,483

Minneapolis-St. Paul

Minnesota

12,549

Minot-Bismarck-Dickinson

North Dakota

12,105

Missoula

Montana

17,424

Mobile-Pensacola (Ft Walt)

Alabama

61,606

Monroe-El Dorado

Louisiana/Arkansas

11,816

Montgomery-Selma

Alabama

19,487

Myrtle Beach-Florence

Florida

42,475

Nashville

Tennessee

91,418

New Orleans

Louisiana

62,100

New York

New York

217,225

Norfolk-Portsmth-Newpt News

Virginia

74,132

North Platte

Nebraska

1,689

Odessa-Midland

Texas

11,842

Oklahoma City

Oklahoma

73,028

Omaha

Nebraska

38,324

Orlando-Daytona Bch-Melbrn

Florida

318,394

Ottumwa-Kirksville

Missouri

3,359

Paducah-Cape Girard-Harsbg

Illinois/Kentucky/Missouri

23,840

Panama City

Florida

22,004

Parkersburg

West Virginia

3,020

Peoria-Bloomington

Illinois

14,245

Philadelphia

Pennsylvania

274,656

Phoenix (Prescott)

Arizona

148,146

Pittsburgh

Pennsylvania

79,991

Portland, OR

Oregon

99,242

Portland-Auburn

Maine

56,979

Presque Isle

Maine

4,009

Quincy-Hannibal-Keokuk

Illinois/Missouri/Iowa

7,460

Raleigh-Durham (Fayetvlle)

North Carolina

145,684

Rapid City

South Dakota

8,626

Reno

Nevada

21,942

Richmond-Petersburg

Virginia

74,567

Roanoke-Lynchburg

Virginia

52,717

Rochestr-Mason City-Austin

Minnesota/Iowa

1,719

Rockford

Illinois

13,193

Salisbury

Maryland

7,794

Salt Lake City

Utah

188,822

San Angelo

Texas

4,700

San Antonio

Texas

103,184

Savannah

Georgia

39,391

Sherman-Ada

Texas

10,138

Shreveport

Louisiana

26,304

Sioux City

Iowa

11,334

Sioux Falls(Mitchell)

South Dakota

22,026

South Bend-Elkhart

Indiana

25,271

Spokane

Washington

1,263

Springfield

Missouri

50,026

St. Joseph

Missouri

3,954

St. Louis

Missouri

120,682

Tallahassee-Thomasville

Florida

28,221

Tampa-St. Pete (Sarasota)

Florida

282,759

Terre Haute

Indiana

8,837

Toledo

Ohio

19,994

Topeka

Kansas

12,466

Traverse City-Cadillac

Michigan

25,517

Tri-Cities

Tennessee

24,937

Tucson (Sierra Vista)

Arizona

32,432

Tulsa

Oklahoma

51,438

Tyler-Longview(Lfkn&Ncgd)

Texas

27,939

Victoria

Texas

2,370

Waco-Temple-Bryan

Texas

24,385

Washington, DC (Hagerstown)

Virginia/Maryland/District of Columbia 

178,408

Wausau-Rhinelander

Wisconsin

22,224

West Palm Beach-Ft. Pierce

Florida

186,341

Wheeling-Steubenville

Ohio

6,330

Wichita Falls & Lawton

Texas

10,983

Wichita-Hutchinson Plus

Kansas

37,113

Wilkes Barre-Scranton

Pennsylvania

45,398

Wilmington

Delaware

29,562

Yakima-Pasco-Rchlnd-Knnwck

Oregon

1,769

Youngstown

Ohio

13,781

Yuma-El Centro

Arizona

2,917

Zanesville

Ohio

1,758

 

Glossary

Plan Selections:  The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The biweekly metric represents the net change in the number of non-cancelled plan sections over the two-week period covered by the report.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have Marketplace coverage at the start of Open Enrollment on November 1st, 2016.

Renewing Consumers: A consumer is considered to be a renewing consumer if they had 2016 Marketplace coverage on November 1st, 2016 at the start of Open Enrollment and either actively selected the same plan or a new plan for 2017, were automatically re-enrolled into their plan, or were signed up for January 1 coverage through a suggested alternate plan.

Marketplace: Generally, references to the Health Insurance Marketplace in this report refer to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 states with Marketplaces that use the HealthCare.gov platform for the 2017 benefit year, including those with Federally-facilitated Marketplaces, State Partnership Marketplaces, and State-based Marketplaces.

Consumers on Applications Submitted:  This includes consumers who are requesting coverage on a completed and submitted application, including an application that is created through the automatic re-enrollment process, which occurs at the end of December, in a state that is using the HealthCare.gov platform. If determined eligible for Marketplace coverage, a new consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people requesting coverage on a submitted application (rather than the total number of submitted applications).

Call Center Volume:  The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the course of the weeks covered by the snapshot or from the start of Open Enrollment. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative:  The total number of calls received by the Federally-facilitated Marketplace call center where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov or CuidadodeSalud.gov  Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadodeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.

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