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Final Weekly Enrollment Snapshot For 2018 Open Enrollment Period

Date
2017-12-28
Title
Final Weekly Enrollment Snapshot For 2018 Open Enrollment Period
Contact
press@cms.hhs.gov

Final Weekly Enrollment Snapshot For 2018 Open Enrollment Period 

Approximately 8.7M people selected or were automatically re-enrolled in plans using the HealthCare.gov platform during the 2018 open enrollment period. 

These snapshots provide point-in-time estimates of weekly plan selections, call center activity and visits to HealthCare.gov or CuidadoDeSalud.gov. The final snapshot reports new plan selections, active plan renewals and automatic enrollments. It does not report the number of consumers who paid premiums to effectuate their enrollment. This snapshot also does not include plan selections from State-based Exchanges, other than those using the HealthCare.gov platform. 

CMS plans to release a more detailed 2018 enrollment report in March, including final plan selection data from State-based Exchanges that do not use the HealthCare.gov platform. 

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot

Cumulative Nov 1- Dec 23

Plan Selections

8,743,642

New Consumers

2,460,431

Consumers Renewing Coverage

6,283,211

Consumers on Applications Submitted

11,370,462

Call Center Volume

7,039,530

Calls with Spanish Speaking Representative

522,357

HealthCare.gov Users

19,316,192

CuidadoDeSalud.gov Users

722,505

Window Shopping HealthCare.gov Users

1,777,589

Window Shopping CuidadoDeSalud.gov Users

38,362

HealthCare.gov State-by-State Snapshot 

The snapshot provides cumulative individual plan selections for the 39 Exchanges using the HealthCare.gov platform. Individual plan selections for the Exchanges using the HealthCare.gov platform include:  

State Cumulative Plan Selections Nov 1 - Dec 23
Alaska 18,313
Alabama 170,211
Arkansas 68,100
Arizona 165,758
Delaware 24,500
Florida 1,715,227
Georgia 480,912
Hawaii 19,799
Iowa 53,217
Illinois 334,979
Indiana 166,711
Kansas 98,238
Kentucky 89,569
Louisiana 109,855
Maine 75,809
Michigan 293,940
Missouri 243,382
Mississippi 83,649
Montana 47,699
North Carolina 519,803
North Dakota 22,486
Nebraska 88,213
New Hampshire 49,573
New Jersey 274,782
New Mexico 49,792
Nevada 91,003
Ohio 230,127
Oklahoma 140,184
Oregon 156,105
Pennsylvania 389,081
South Carolina 215,983
South Dakota 29,652
Tennessee 228,646
Texas 1,126,838
Utah 194,118
Virginia 400,015
Wisconsin 225,435
West Virginia 27,409
Wyoming 24,529

Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date.

Plan selections include consumers automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2017 Exchange coverage through December 31, 2017 and had a 2018 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2017 Exchange coverage through December 31, 2017 and either actively select the same plan or a new plan for 2018.

Exchange: Generally, this report refers to 39 Exchanges that use the HealthCare.gov platform. The Exchanges using the HealthCare.gov platform for the individual market Exchanges are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 Exchanges that use the HealthCare.gov platform for the 2018 benefit year, including the Federally-facilitated Exchanges, State Partnership Exchanges, and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.

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