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Hospital Compare Star Ratings: Overview of HCAHPS Star Ratings
Star Ratings

CMS plans to begin publicly reporting Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Star Ratings on the Hospital Compare website in April 2015. During this MLN Connects™ National Provider Call, CMS discusses the implementation of the HCAHPS Star Ratings. Participants will gain an understanding of the HCAHPS Star Ratings and how they are calculated. Hospitals interested in seeing how their facility is represented will want to participate in the call to hear details about the new HCAHP Star Ratings.

CMS is adopting star ratings across Compare websites to help consumers more easily understand the information on the websites and make more informed decisions when comparing and choosing healthcare providers.

When: Wednesday, October 8, 2014

Time:    1:30 PM - 3:00 PM Eastern Time

Target Audience: All Fee-For-Service providers and hospital associations, hospitals participating in the HCAHPS Survey, and HCAHPS survey vendors


  • Introduction
  • Rationale for adding star ratings to the Compare websites
  • Description of HCAHPS Star Ratings and methodology
  • Hospital Compare Preview Report details
  • Resources
  • Q&A session

Call Materials:
Slide Presentation [PDF, 674KB]

Audio Recording [ZIP, 17MB]

Written Transcript [PDF, 340KB]

To register for an MLN Connects National Provider Call, please visit the CMS MLN Connects Upcoming Calls registration website.

Registration Assistance: