Tier 1 Help Desk Support

Application

(Help Desk Name)

Phone

E-mail/URL

4Innovation

(4i)

1 (888) 734-6433 Option 1

For questions related to the DC model, please email: DPC@cms.hhs.gov

For questions related to the KCC model, please email: KCF-CKCC-CMMI@cms.hhs.gov

Agent Broker Marketplace Support

(Agent/Broker Help Desk)

N/A

FFMProducer-AssisterHelpDesk@cms.hhs.gov

Accountable Care Organization Management System (ACO-MS)

(ACO Business Operations Support Center (ABOSC))

1 (888) 734 - 6433, Option 2 SharedSavingsProgram@cms.hhs.gov

The Benefits Coordination & Recovery System (BCRS)

(COB&R Help Desk)

1 (888) 268 - 6495

cobrhelp@nhassociates.com

CMS Acquisition Lifecycle Management (CALM)

(CALM Help Desk)

N/A calm_help@cms.hhs.gov

Chronic Condition Warehouse

(CCW Help Desk)

1 (866) 766 - 1915

CCWHelp@GDIT.com

CCIIO Enrollment Resolution and Reconciliation System (CERRS)

(Support Services Help Desk)

(703) 206 - 6199

servicedesk@cognosante.com

Centers for Program Integrity (CPI) Application Programming Interface (API) Onboarding

(CPI API Help Desk)

N/A CPIAPIGateway@cms.hhs.gov

CERRS PowerBI

(Support Services Help Desk)

(703) 206 - 6199 helpdesk@cognosante.com

CMS Analysis, Reporting, and Tracking (CMSART)

(CMSART Help Desk)

N/A

cmsart@edaptivesys.com 

Coordination of Benefits (COB)

(MAPD Help Desk)

1 (800) 927 - 8069

mapdhelp@cms.hhs.gov

Competitive Bidding Implementation Carrier (Connexion)

(CBIC Help Desk)

1 (877) 577 - 5331

cbic.admin@palmettogba.com

Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System (DBidS)

(CBIC Help Desk)

1 (877) 577 - 5331

cbic.admin@palmettogba.com

Drug Data Reporting for Medicaid (DDR)/Medicaid Drug Program (MDP)

(DDR Help Desk)

1 (833) 637 - 6370

Mdp-ddrhelpdesk@softrams.com

Data Exchange System (DEX)

DEX Support Desk

N/A dexsupport@cms.hhs.gov

Disproportionate Share Hospital (DSH)

(DSH Help Desk)

N/A dshquestions@cms.hhs.gov

EDA Sandbox Data Platform (EDA Sandbox)

(Support Services Help Desk)

(703) 206 - 6199 helpdesk@cognosante.com   

Electronic Correspondence Referral System (ECRS)

(ECRS Help Desk)

(646) 458 - 6740

ecrshelp@ehmedicare.com

Eligibility and Enrollment Medicare Online (ELMO)

(MAPD Help Desk)

1 (800) 927 - 8069

mapdhelp@cms.hhs.gov

Enterprise Privacy Policy Engine (EPPE)

(EPPE Help Desk)

1 (844) 377 - 3382

eppe@cms.hhs.gov 

Enterprise User Data Catalog (EUDC)

(EUDC Help Desk)

N/A EUDCTeam@cms.hhs.gov

Electronic Retroactive Processing Transmission (eRPT)

(MAPD Help Desk)

1 (800) 927 - 8069

mapdhelp@cms.hhs.gov

Eligibility Support Desktop (ESD)

(SERCO Help Desk)

N/A helpdesk@serco-na.com

Enterprise User Administration (EUA) Applications

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

First Coast Service Options’ Internet Portal (FCSO)

(FCSO Help Desk)

1 (855) 416 - 4199

fcsospothelp@fcso.com

Fee For Service Data Collection System (FFSDCS)

(CLFS Help Desk , ASP Help Desk & GADCS Help Desk)

1 (844) 876 - 0765

clfshelpdesk@dcca.com

asphelpdesk@dcca.com

gadcshelpdesk@dcca.com

Gentran

(Gentran Help Desk)

(410) 786-2580

gentran-support@cms.hhs.gov

Healthcare Effectiveness Data & Information Set (HEDIS) Patient Level Detail (PLD)

(HEDIS PLD Help Desk)

1 (877) 996-1333 HEDISPLD_Helpdesk@cms.hhs.gov 

Health Insurance Casework System (HICS)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS) Desktop Application (HDT)

(MCARE Help Desk)

(866) 324-7315

mcare@cms.hhs.gov

Health Insurance Oversight System (HIOS)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

Innovation Center (IC) Applications:

Innovation Center is directly integrated with IDM, while the following applications are integrated behind the Innovation Center application.

N/A

N/A

 
Application  Help Desk Name Phone E-mail
Accountable Care Organization  (ACO) ACO Help Desk

1 (888) 734-6433, Option 1

NextGenerationACOModel@cms.hhs.gov

Accountable Health Communities (AHC) AHC Help Desk

1 (844) 711-2664, Option 4

AHCModelDataSystem@cms.hhs.gov

Bundled Payment for Care Improvement Advanced (BPCI Adv.)

BPCI Advanced Help Desk N/A BPCIAdvanced@cms.hhs.gov

Comprehensive Care for Joint Replacement (CJR)

CJR Help Desk 1 (844) 711-2664 CJRSupport@cms.hhs.gov
Comprehensive Primary Care Plus (CPC+) CPC Plus 1 (888) 372-3280 cpcplus@telligen.com

Expanded Data Feedback Reporting (eDFR)

EDFR Help Desk 1 (888) 734-6433, Option 6 IDOSServiceDesk@cms.hhs.gov
Enhanced Medication Therapy Management (Enh. MTM) Enh.MTM Help Desk 1 (844) 474-3375 EnhancedMTM@cms.hhs.gov

Emergency Triage, Treat, and Transport (ET3)

ET3 Help Desk 1 (844) 711-2664 ET3Model@cms.hhs.gov

Home Health Value-Based Purchasing (HHVBP)

HHVBP Help Desk 1 (844) 280-562 HHVBPQuestions@cms.hhs.gov

Health Plan Innovation (HPI)

HPI Help Desk 1 (844) 474-3375 HPI_PORTAL_Support@cms.hhs.gov

Integrated Care for Kids (InCK)

InCK Help Desk N/A HealthyChildrenAndYouth@cms.hhs.gov
Maryland Primary Care Program  (MDPCP) MDPCP Help Desk N/A  marylandmodel@cms.hhs.gov
Million Hearts (MH) MH Help Desk 1 (844) 711-2664, Option 3 mhmodel@cms.hhs.gov

Maternal Opioid Misuse (MOM)

MOM Help Desk 1 (888) 734-6433 MOMModel@cms.hhs.gov
Oncology Care Model (OCM) OCM Help Desk 1 (844) 711-2664, Option 2 OCMSupport@cms.hhs.gov
Primary Care First (PCF)/ Seriously Ill Population (SIP) PCF SIP Help Desk 1 (888) 517-7753 PCF@telligen.com
Radiation Oncology Model (ROM) ROM Help Desk 1 (844) 711-2664 radiationtherapy@cms.hhs.gov
 

 

Internet Server TIBCO (ISV)

(ISV Help Desk)

(410) 786 - 2580

ISV-Support@cms.hhs.gov

Medicaid and CHIP Financial System (MACFin)

(MACFin Help Desk)

1 (833) 879 - 6075 MACFinHelpDesk@DCCA.com

Medicaid and CHIP Program Systems (MACPro)

(MACPro Help Desk)

1 (833) 228 - 2540

MACPro_HelpDesk@cms.hhs.gov

MACPro Data Collection Tool - Children's Health Insurance Program (CHIP) Annual Report Template System (MDCT - CARTS)

(CARTS Help Desk)

N/A cartshelp@cms.hhs.gov

MACPro-Electronic Advanced Planning Document System (MACPro-EAPD)

(MACPro-EAPD Help Desk)

N/A

 cms-eapd@cms.hhs.gov

CMS Slack Channel: #eapd-user-support

MACPro - Quality Measures (QMR)

(MDCT Help Desk)

N/A mdct_help@cms.hhs.gov

Master Data Management (MDM) Enterprise Data Lake (EDL) Privacera  

(EDL Privacera Support)

N/A EDLTeam@cms.hhs.gov

Master Data Management (MDM) Enterprise Data Lake (EDL) Databricks

(MDM Operations Support) 

N/A mdmsupport@npss-inc.com

Master Data Management (MDM) Novetta

(Novetta Support Team)

N/A emdmsupport@npss-inc.com

Medicare Appeals System (MAS)

(MAS Help Desk)

703-227-4080 MAS_Application_Support@cms.hhs.gov

Medicare Advantage/Medicare Advantage - Prescription Drug/Prescription Drug Plan/Cost Contracts/ Medicaid State Agency (MAPD)

(MAPD Help Desk)

1 (800) 927 - 8069

mapdhelp@cms.hhs.gov

Managed Care Review (MCR)

(MCR Help Desk)

N/A mccrs-team@truss.works

Marketplace Change Utility (MCU)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

Medicaid Drug Rebate (MDR) State Exchange

(MAPD Help Desk)

1 (800) 927 - 8069

mapdhelp@cms.hhs.gov

MAC/CMS Data Exchange Portal (MDX Portal)

(MDX Portal Help Desk)

N/A MDX_HelpDesk@cms.hhs.gov

Medicare Exclusion Database (MED)

(EUS Help Desk)

1 (866) 484 - 8049

1 (866) 523 - 4759

eussupport@cgi.com

Marketplace Learning Management System (MLMS)

(MLMS Help Desk)

N/A

MLMShelpdesk@cms.hhs.gov

Multidimensional Insurance Data Analytics System Data Catalog (MIDAS Data Catalog)

(MIDAS Support)

N/A MIDAS_support@sparksoftcorp.com    

Multidimensional Insurance Data Analytics System Gateway (MIDAS Gateway)

(MIDAS Support)

N/A MIDAS_support@sparksoftcorp.com    

Multidimensional Insurance Data Analytics System Redash (MIDAS Redash)

(MIDAS Support)

N/A MIDAS_support@sparksoftcorp.com    

Novitasphere

(Novitas Help Desk)

1 (855) 880 - 8424

Novitaspherehelp@novitas-solutions.com

Organizational Cloud Economics and Analytics Nexus (OCEAN)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

OneMAC

(MACPro Help Desk)

1 (833) 228 - 2540

MACPro_HelpDesk@cms.hhs.gov

Open Payments (OP)

(Open Payments Help Desk)

1 (855) 326 - 8366

Openpayments@cms.hhs.gov

Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations (PMDA)

(PMDA Section 1115 Help Desk)

(443) 775 - 3226

pmda1115_cvp_help@cvpcorp.com

CMS Preclusion List

(EUS Help Desk)

(866) 484 - 8049

(866) 523 - 4759

eussupport@cgi.com

Payment Recovery Information System (PRIS) Plan Portal

(MAPD Help Desk)

(800) 927-8069 mapdhelp@cms.hhs.gov

Provider Statistical and Reimbursement / System for Tracking Audit and Reimbursement (PS&R/STAR)

(EUS Help Desk)

(866) 484 - 8049

(866) 523 - 4759

eussupport@cgi.com

QualityNet Help Desk

(General Help Desk for CCSQ Applications)

1 (866) 288 - 8912 qnetsupport@hcqis.org

Internet Quality Improvement and Evaluation System (iQIES)

(iQIES Help Desk)

1 (800) 339-9313 iqies@cms.hhs.gov

Quality Payment Program (QPP)

(QPP Help Desk)

1 (866) 288 - 8292 QPP@cms.hhs.gov

Quality, Safety & Education Portal (QSEP)

(QSEP Help Desk)

1 (855) 791 - 8900 helpdesk@qsep.org

CMS Salesforce SEI 

(CMS SEI Help Desk)

N/A

https://sf.cms.gov/s/cmsHelpdeskInformation

Salesforce

(CMS Salesforce Help Desk)

(888) 734 - 6433, Option 5

CMMIForceSupport@cms.hhs.gov

System of Exchange Enrollment Data (SEED)

(Marketplace Service Desk)

1 (855) 267 - 1515 CMS_feps@cms.hhs.gov

State Exchange Resource Tracking System (SERTS)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

State Exchange Resource Virtual Information System (SERVIS)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

Transformed Medicaid Statistical Information System (T-MSIS)

(T-MSIS Help Desk)

N/A

T-MSIS_helpdesk@cms.hhs.gov

https://tmsis2.atlassian.net/servicedesk/customer/portals

Unified Case Management (UCM)

(UCM Help Desk)

1 (844) 826 - 3375

ucmhelpdesk@cms.hhs.gov

Opportunity to Network and Engage (zONE)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

Page Last Modified:
10/19/2021 02:38 PM