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Hospice Experience of Care Survey

Overview: The CAHPS® Hospice Survey gathers information on the experiences of hospice patients and their informal caregivers’ perspectives of their loved ones’ care with hospice services.  Current trends are toward increased use of hospice services in the U.S.  More than a million Americans are receiving hospice services annually.  The Hospice CAHPS® Survey started national implementation in January 2015.

About the survey: The Hospice CAHPS® Survey samples the primary caregivers of deceased hospice patients who meet survey criteria.  Survey administration will occur several months after the death.  The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question about willingness to recommend the hospice.  There are three approved modes of survey administration: mail only, telephone only, and mixed (mail followed by telephone).

Policy relevance: The Hospice CAHPS® Survey is required for the FY 2017 Annual Payment Update (APU) determination and subsequent FY APU periods.  Implementation started with a dry run for at least 1 month in the first quarter of CY 2015 (January 2015, February 2015, and/or March 2015) plus 3 quarters of continuous monthly participation (April 1, 2015 through December 31, 2015).  Monthly participation is required for all subsequent months.

For more information, please visit the Hospice CAHPS® Survey web site at: http://www.hospicecahpssurvey.org.  

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