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Title
Perspectives on home care quality.
First Author
Kane, Rosalie A
Date of Pub
1994 Fall
Pages
69-89
Volume
16
Issue
1
Other Authors
Eustis, Nancy N; Illston, Laurel H; Kane, Robert L
Abstract
Home care quality assurance (QA) must consider features inherent in home care, including: multiple goals, limited provider control, and unique family roles. Successive panels of stakeholders were asked to rate the importance of selected home care outcomes. Most highly rated outcomes were freedom from exploitation, satisfaction with care, physical safety, affordability, and physical functioning. Panelists preferred outcome indicators to process and structure, and all groups emphasized "enabling" criteria. Themes highlighted included: interpersonal components of care; normalizing life for clientele; balancing quality of life with safety; developing flexible, negotiated care plans; mechanisms for accountability and case management. These themes were formulated differently according to the stakeholders' role. Providers preferred intermediate outcomes, akin to process.
Abstract Continued
N/A
MeSH
Data Collection : Focus Groups : Health Priorities/statistics & numerical data : Health Services Research : Home Care Services/organization & administration/statistics & numerical data/standards : Outcome Assessment (Health Care)/statistics & numerical data : Quality Assurance, Health Care/organization & administration/statistics & numerical data : Support, U.S. Gov't, Non-P.H.S. : United States
NTIS Number
PB2001-105546