Role of consumer information in today's health care system.
Sangl, Judith A
Date of Pub
Wolf, Linda F
This overview discusses articles published in this issue of the Health Care Financing Review, entitled "Consumer Information
in a Changing Health Care System." The overview describes several trends promoting more active consumer participation in health
decisions and how consumer information facilitates that role. Major issues in developing consumer information are presented,
stressing how orientation to consumer needs and use of social marketing techniques can yield improvement. The majority of
the articles published in this issue of the Review discuss different aspects of information for choice of health plan, ranging
from consumer perspectives on their information needs and their comprehension of quality indicators, to methods used for providing
such information, such as direct counseling and comparative health plan performance data. The article concludes with thoughts
on how we will know if we succeed in developing effective consumer health information.
Consumer Participation/trends : Consumer Satisfaction : Decision Making : Health Benefit Plans, Employee/standards : Information
Services/standards : Insurance, Health/standards : Managed Care Programs/standards : Outcome Assessment (Health Care) : Quality
of Health Care : United States