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Title
Consumer information development and use.
First Author
McCormack, Lauren A
Date of Pub
1996 Fall
Pages
15-30
Volume
18
Issue
1
Other Authors
Garfinkel, Steven A; Lee, A James; Sangl, Judith A; Schnaier, Jenny A
Abstract
The availability of informational materials to aid consumer health care purchasing decisions is increasing. Organizations developing and disseminating materials include public- and private-sector employers, providers, purchasing cooperatives, State agencies, counseling programs, and accreditation bodies. Based on case study interviews with 24 organizations, we learned that 10 included consumer satisfaction ratings and performance measures based on medical records. An additional four organizations developed materials with consumer satisfaction ratings exclusively. Printed materials were the most common medium used to convey information to consumers. However, other mechanisms for conveying the information were also employed. On the whole, the materials have not been rigorously evaluated. Evaluations are needed to determine if consumers find the information useful and how different individuals prefer to receive the information.
Abstract Continued
N/A
MeSH
Consumer Participation : Consumer Satisfaction/statistics & numerical data : Data Collection : Decision Making : Health Benefit Plans, Employee/standards/utilization : Health Services Research/methods : Information Services/organization & administration/supply & distribution : Managed Care Programs/standards/utilization : Managed Competition : Outcome and Process Assessment (Health Care)/statistics & numerical data : Support, U.S. Gov't, Non-P.H.S. : United States : United States Health Care Financing Administration
NTIS Number
PB99-106494