Role of information in consumer selection of health plans.
Date of Pub
Booske, Bridget C
Considerable efforts are underway in the public and private sectors to increase the amount of information available to consumers
when making health plan choices. The objective of this study was to examine the role of information in consumer health plan
decisionmaking. A computer system was developed which provides different plan descriptions with the option of accessing varying
types and levels of information. The system tracked the information search processes and recorded the hypothetical plan choices
of 202 subjects. Results are reported showing the relationship between information and problem perception, preference structure,
choice of plan, and attitude towards the decision.
Consumer Participation : Attitude to Health : Competitive Medical Plans/utilization : Consumer Satisfaction : Decision Making
: Evaluation Studies : Health Services Research/methods : Human : Information Services/utilization : Managed Care Programs/utilization
: Support, U.S. Gov't, Non-P.H.S. : United States