Condition-specific performance information: assessing salience, comprehension, and approaches for communicating quality.
Hibbard, Judith H
Date of Pub
Jewett, Jacquelyn J; Sofaer, Shoshanna
This study assesses how consumers view condition-specific performance measures and builds on an earlier study to test an approach
for communicating quality information. The study uses three separate designs: a small experiment, a cross-sectional analysis
of survey data, and focus groups. We test whether providing information on the health care context affects consumer understanding
of indicators. Focus groups were used to explore how consumers view performance measures. The cross-sectional survey analysis
used survey data from the experiment and the focus groups to look at comprehension and the salience of condition-specific
performance measures. Findings show that a general consumer population does view condition-specific performance measures as
salient. Further, the findings provide evidence that information on the health care context makes a difference in how consumers
understand performance measures.
Consumer Participation : Breast Neoplasms/psychology/therapy : Communication : Cross-Sectional Studies : Female : Focus Groups
: Health Services Research/methods : Human : Information Services/standards : Patient Satisfaction : Quality of Health Care/classification
: Support, Non-U.S. Gov't : United States