Impact of report cards on employees: a natural experiment.
Knutson, David J
Date of Pub
Adlis, Susan; Fowles, Jinnet B; Kind, Elizabeth A
To determine the effect of survey-based, health plan report cards on employees as they selected their 1995 health plan, the
authors surveyed two groups of Minnesota State employees, one of which received the report card and one that did not. Both
groups were surveyed before and after their enrollment. The authors looked for report card effects on relative changes in
the employees' knowledge of health plan benefits and their ratings of quality and cost attributes, as well as their plan choice,
rates of switching plans, and willingness to pay higher premiums. The only report card effect found was an increase in perceived
knowledge for employees with single coverage.
Decision Making : Consumer Satisfaction/statistics & numerical data : Costs and Cost Analysis : Data Collection : Economic
Competition : Health Benefit Plans, Employee/economics/standards/utilization : Health Care Surveys : Health Maintenance Organizations/economics/standards/utilization
: Information Services/utilization : Knowledge, Attitudes, Practice : Minnesota : Quality Assurance, Health Care : Questionnaires
: Support, U.S. Gov't, Non-P.H.S.