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Title
Theory and practice for measuring health care quality.
First Author
Berwick, Donald M
Date of Pub
1987 Supp.
Pages
49-55
Volume
Supp.
Issue
N/A
Other Authors
Knapp, Marian G
Abstract
As competition, cost control, and new modes of delivery emerge in health care, there is a need to reexamine both the traditional definitions of health care quality and the methods by which it is measured. Industries other than health care have much to teach regarding the methods for obtaining, analyzing, and displaying data; techniques for problem identification, problem solving, and reassessment; and ideas about organizational factors that produce a high quality product or service. The Quality-of-Care Measurement Department at the Harvard Community Health Plan has built a program that draws from a distinguished health care quality assurance tradition and incorporates techniques that have been successful in other industries.
Abstract Continued
N/A
MeSH
Quality of Health Care : Consumer Satisfaction : Data Collection/methods : Evaluation Studies : Health Maintenance Organizations/standards : Health Services Research/methods : Human : Industry : Massachusetts : Research Design
NTIS Number
PB89-136956