Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats
Date of Pub
Gerteis, J. S., Newman, D., and Koepke, C.
CMS has publicly reported nursing home quality measures since 2002, but research has shown that many users do not understand
them. Alternative visual displays may improve comprehension. We developed seven reporting templates in different formats,
including bar graphs like those displayed on the CMS Nursing Home Compare Web site www.medicare.gov, and tested them with
90 individuals age 45-75, using structured protocols.