Office of Program Operations and Local Engagement
Nancy O’Connor, Director
Vacant, Deputy Director of Drug and Health Plan Operations
Gregory Dill, Deputy Director for Innovation and Financial Management
John Hammarlund, Deputy Director for Local Engagement and Administration
Ray Hurd, Deputy Director for Strategy and Business Operations
Strategy and Business Operations Staff
Neil Thowe, Director
Boston Local Engagement and Administration Staff
Katherine McDowell, Regional Administrator
New York Local Engagement and Administration Staff
Michelle Baker-Bartlett, Regional Administrator
Philadelphia Local Engagement and Administration Staff
Sharon Graham, Regional Administrator
Atlanta Local Engagement and Administration Staff
Sherard McKie, Regional Administrator
Chicago Local Engagement and Administration Staff
Pam Thomas, Regional Administrator
Kansas City Local Engagement and Administration Staff
Kimberly Stupica-Dobbs, Regional Administrator
Dallas Local Engagement and Administration Staff
Shannon Hills, Acting Regional Administrator
Denver Local Engagement and Administration Staff
John Hannigan, Regional Administrator
San Francisco Local Engagement & Administration Staff
Cate Kortzeborn, Regional Administrator
Seattle Local Engagement and Administration Staff
Darryl Means, Regional Administrator
Puerto Rico and US Virgin Islands Local Engagement and Administration Staff
Marina Diaz, Director
Boston and New York Drug and Health Plan Operations Group
Heather Lang, Director; Douglas Edwards, Deputy Director
Boston Division of Casework Management – Ashley Hashem, Director
Boston Division of Drug and Health Plan Operations – Adele Pletrantoni, Director
New York Division of Casework Management – Nancy Ng, Director
New York Division of Drug and Health Plan Operations – Rachel Walker, Director
New York Division of Special Programs and Innovation – Yvette Banks, Director
Philadelphia and Atlanta Drug and Health Plan Operations Group
Tamara McCloy, Director; Mortez Williams, Deputy Director
Philadelphia Division of Casework Management – Melissa Meade, Acting Director
Philadelphia Division of Drug and Health Plan Operations – Ruthlande Charles Rogers, Director
Philadelphia Division of Special Programs and Innovation – Annamarie Anderson, Director
Atlanta Division of Casework Management – Denise S. Stanley, Director
Atlanta Division of Drug and Health Plan Operations – Michael C. Taylor, Director
Atlanta Division of Special Programs and Innovation – Eric Dimes, Director
Chicago and Kansas City Drug and Health Plan Operations Group
Judith Flynn, Director; Raymond Swisher, Deputy Director
Chicago Division of Casework Management – Lisa Riley, Director
Chicago Division of Drug and Health Plan Operations – Timothy Lape, Director
Chicago Division of Special Programs and Innovation – Vacant, Director
Kansas City Division of Casework Management – Johnathan Slade, Director
Kansas City Division of Drug and Health Plan Operations – Amanda Larigan, Director
Dallas and Denver Drug and Health Plan Operations Group
Laura Coleman, Director; Vacant, Deputy Director
Dallas Division of Casework Management – Michael Moore, Director
Dallas Division of Drug and Health Plan Operations – April Forsythe, Director
Denver Division of Casework Management – Mark McMullen, Director
Denver Division of Drug and Health Plan Operations – Verna Hicks, Director
San Francisco and Seattle Drug and Health Plan Operations Group
Ann Duarte, Director; Brenda Suiter, Deputy Director
San Francisco Division of Casework Management – Max Wong, Director
San Francisco Division of Drug and Health Plan Operations – Deanna Gee, Director
San Francisco Division of Special Programs and Innovation – Ayana Busby Jackson, Director
Seattle Division of Casework Management – Kenneth Gardner, Director
Seattle Division of Drug and Health Plan Operations – Nyetta Patton, Director
Boston and New York Innovation and Financial Management Group
Stephen Mills, Director; Victoria Abril, Deputy Director
Boston Division of Innovation and Operations – Susan Kossler, Director
Boston Division of Financial Management – Sedric Goutier, Director
New York Division of Innovation and Operations – Denise Molloy, Director
New York Division of Financial Management – George Fantaousakis, Director
Philadelphia and Atlanta Innovation and Financial Management Group
Captain Daniel Coviello, Director; Kristen Pennamon, Deputy Director
Philadelphia Division of Innovation and Operations – Lynne Tierney, Director
Philadelphia Division of Financial Management – Michael Abel, Director
Atlanta Division of Innovation and Operations – Genise Huey, Director
Atlanta Division of Financial Management – Cherie Weatherington, Director
Chicago and Kansas City Innovation and Financial Management Group
Jorge Nevarez, Director; Ally McCoy, Deputy Director
Chicago Division of Innovation and Operations – Julius Bunch, Director
Chicago and Kansas City Division of Financial Management – Jennifer Magyar, Director
Kansas City Division of Innovation and Operations – CDR Marsophia Powers, Director
Dallas and Denver Innovation and Financial Management Group
Charna Pettaway, Director; Keith Cook, Deputy Director
Dallas Division of Innovation and Operations – Bobbie Sullivan, Director
Dallas and Denver Division of Financial Management – Lindsey Kittrell, Director
Denver Division of Innovation and Operations – CDR Larron Dolence, Director
San Francisco and Seattle Innovation and Financial Management Group
Lorelei Plantedosi, Director; Brian Flett, Deputy Director
San Francisco Division of Innovation and Operations – Kirk Sadur, Director
San Francisco and Seattle Division of Financial Management – Gregory Snyder, Director
Seattle Division of Innovation and Operations – Rebecca Chapman, Director
Functional Statement
- Serves as the senior level point of contact within each Region for counterparts in CMS, Department leadership (including the HHS Regional Director), as well as external stakeholders. Creates and maintains regional location cohesion and leads regional efforts to improve employee engagement.
- Responsible for consistently and effectively implementing the Agency’s local outreach strategy and messaging.
- Serves as the regional lead for environmental scanning and issue identification, systematically providing a regional perspective in advising the Office of the Administrator on national initiatives and their impact on program beneficiaries, consumers, key partners, and major constituents.
- Responsible for providing the regional voice in the Agency rural health strategy, advising on effective goals, tactics, and success metrics, and implementing the strategy at a local level.
- Serves as the regional focal point for emergency response management for employees in regional locations as well as coordinating the local response to emergencies in accordance with Agency Continuity of Operations, Disaster Recovery, and Emergency Response and Preparedness Operations protocols.
- Implements national policies and procedures to support and assure appropriate State implementation of the rules and processes governing group and individual health insurance markets and the sale of health insurance policies that supplement Medicare coverage.
- Provides Medicare health and drug plans with technical assistance to comply with program requirements, monitoring plan compliance with applicable statutes, regulations, and sub-regulatory guidance.
- Serves as the regional partner in the monitoring and oversight of Qualified Health Plans and Stand-Alone Dental Plans operating in the federally-facilitated exchanges.
- Responds, handles and oversees resolution of inquiries and casework concerning Medicare beneficiary and federally-facilitated exchange consumer rights and protections, enrollment, eligibility, coverage, and costs.
- Serves as the regional focal point for CMS interactions with Medicare Shared Savings Program Accountable Care Organizations (ACO) and innovation models.
- Serves as the regional focal point for CMS oversight of the Medicare Administrative Contractors’ program and fiscal integrity function.
- Implements national policy for Medicare Parts A and B beneficiaries and health care providers.