Office of Program Operations and Local Engagement

Nancy O’Connor, Acting Director
Nancy O’Connor, Deputy Director of Drug and Health Plan Operations
Gregory Dill, Deputy Director for Innovation and Financial Management
John Hammarlund, Deputy Director for Local Engagement and Administration
Ray Hurd, Deputy Director for Strategy and Business Operations

Strategy and Business Operations Staff

Neil Thowe, Director

Boston Local Engagement and Administration Staff

David Banks, Acting Regional Administrator

New York Local Engagement and Administration Staff

Michelle Baker-Bartlett, Regional Administrator

Philadelphia Local Engagement and Administration Staff

Sharon Graham, Regional Administrator

Atlanta Local Engagement and Administration Staff

Sherard McKie, Acting Regional Administrator

Chicago Local Engagement and Administration Staff

Pam Thomas, Acting Regional Administrator

Kansas City Local Engagement and Administration Staff

Catherine Rippey, Acting Regional Administrator

Dallas Local Engagement and Administration Staff

Lisa McAdams, Regional Administrator

Denver Local Engagement and Administration Staff

John Hannigan, Regional Administrator

San Francisco Local Engagement & Administration Staff

Cate Kortzeborn, Regional Administrator

Seattle Local Engagement and Administration Staff

Darryl Means, Regional Administrator

Puerto Rico and US Virgin Islands Local Engagement and Administration Staff

Marina Diaz, Director

Boston and New York Drug and Health Plan Operations Group

Heather Lang, Director; Douglas Edwards, Deputy Director
Boston Division of Casework Management – Ashley Hashem, Director
Boston Division of Drug and Health Plan Operations – Adele Pletrantoni, Director
New York Division of Casework Management – Nancy Ng, Director
New York Division of Drug and Health Plan Operations – Rachel Walker, Director
New York Division of Special Programs and Innovation – Yvette Banks, Director

Philadelphia and Atlanta Drug and Health Plan Operations Group

Tamara McCloy, Director; Mortez Williams, Deputy Director
Philadelphia Division of Casework Management – Katherine P. Fetterolf, Director
Philadelphia Division of Drug and Health Plan Operations – Ruthlande Charles Rogers, Director
Philadelphia Division of Special Programs and Innovation – Annamarie Anderson, Director
Atlanta Division of Casework Management – Denise S. Stanley, Director
Atlanta Division of Drug and Health Plan Operations – Michael C. Taylor, Director
Atlanta Division of Special Programs and Innovation – Vacant, Director

Chicago and Kansas City Drug and Health Plan Operations Group

Judith Flynn, Director; Raymond Swisher, Deputy Director
Chicago Division of Casework Management – Lisa Riley, Director
Chicago Division of Drug and Health Plan Operations – Timothy Lape, Director
Chicago Division of Special Programs and Innovation – Steven Johnson, Director
Kansas City Division of Casework Management – Johnathan Slade, Director
Kansas City Division of Drug and Health Plan Operations – Dale Ferguson, Director

Dallas and Denver Drug and Health Plan Operations Group

Arthur Pagen, Director; Laura Coleman, Deputy Director
Dallas Division of Casework Management – Michael Moore, Director
Dallas Division of Drug and Health Plan Operations – April Forsythe, Director
Denver Division of Casework Management – Mark McMullen, Director
Denver Division of Drug and Health Plan Operations – Anna Kane, Director

San Francisco and Seattle Drug and Health Plan Operations Group

Ann Duarte, Director; Brenda Suiter, Deputy Director
San Francisco Division of Casework Management – Max Wong, Director
San Francisco Division of Drug and Health Plan Operations – Deanna Gee, Director
San Francisco Division of Special Programs and Innovation – Ayana Busby Jackson, Director
Seattle Division of Casework Management – Vacant, Director
Seattle Division of Drug and Health Plan Operations – Nyetta Patton, Director

Boston and New York Innovation and Financial Management Group

Stephen Mills, Director; Victoria Abril, Deputy Director
Boston Division of Innovation and Operations – Susan Kossler, Director
Boston Division of Financial Management – Wendell Cosgrove, Director
New York Division of Innovation and Operations – Denise Molloy, Director
New York Division of Financial Management – George Fantaousakis, Director

Philadelphia and Atlanta Innovation and Financial Management Group

Kristen Pennamon, Acting Director; Martie Ann Polaski, Acting Deputy Director
Philadelphia Division of Innovation and Operations – Lynne Tierney, Director
Philadelphia Division of Financial Management – Martie Ann Polaski, Director
Atlanta Division of Innovation and Operations – Genise Huey, Director
Atlanta Division of Financial Management – Cherie Weatherington, Director

Chicago and Kansas City Innovation and Financial Management Group

Jorge Nevarez, Director; Ally McCoy, Deputy Director
Chicago Division of Innovation and Operations – Kristin Schebring, Director
Chicago and Kansas City Division of Financial Management – Adanna Ene, Acting Director
Kansas City Division of Innovation and Operations – Christopher Barrett, Director

Dallas and Denver Innovation and Financial Management Group

Charna Pettaway, Director; Keith Cook, Acting Deputy Director
Dallas Division of Innovation and Operations – Bobbie Sullivan, Director
Dallas and Denver Division of Financial Management – Lindsey Kittrell, Director
Denver Division of Innovation and Operations – Bobbie Sullivan, Acting Director

San Francisco and Seattle Innovation and Financial Management Group

Lorelei Plantedosi, Director; Brian Flett, Deputy Director
San Francisco Division of Innovation and Operations – Kirk Sadur, Director
San Francisco and Seattle Division of Financial Management – Gregory Snyder, Director
Seattle Division of Innovation and Operations – Jennifer Magyar, Director

Functional Statement

  • Serves as the senior level point of contact within each Region for counterparts in CMS, Department leadership (including the HHS Regional Director), as well as external stakeholders. Creates and maintains regional location cohesion and leads regional efforts to improve employee engagement.
  • Responsible for consistently and effectively implementing the Agency’s local outreach strategy and messaging.
  • Serves as the regional lead for environmental scanning and issue identification, systematically providing a regional perspective in advising the Office of the Administrator on national initiatives and their impact on program beneficiaries, consumers, key partners, and major constituents.
  • Responsible for providing the regional voice in the Agency rural health strategy, advising on effective goals, tactics, and success metrics, and implementing the strategy at a local level.
  • Serves as the regional focal point for emergency response management for employees in regional locations as well as coordinating the local response to emergencies in accordance with Agency Continuity of Operations, Disaster Recovery, and Emergency Response and Preparedness Operations protocols.
  • Implements national policies and procedures to support and assure appropriate State implementation of the rules and processes governing group and individual health insurance markets and the sale of health insurance policies that supplement Medicare coverage.
  • Provides Medicare health and drug plans with technical assistance to comply with program requirements, monitoring plan compliance with applicable statutes, regulations, and sub-regulatory guidance.
  • Serves as the regional partner in the monitoring and oversight of Qualified Health Plans and Stand Alone Dental Plans operating in the federally-facilitated exchanges.
  • Responds, handles and oversees resolution of inquiries and casework concerning Medicare beneficiary and federally-facilitated exchange consumer rights and protections, enrollment, eligibility, coverage and costs.
  • Serves as the regional focal point for CMS interactions with Medicare Shared Savings Program Accountable Care Organizations (ACO) and innovation models.
  • Serves as the regional focal point for CMS oversight of the Medicare Administrative Contractors’ program and fiscal integrity function.
  • Implements national policy for Medicare Parts A and B beneficiaries and health care providers.
Page Last Modified:
01/06/2020 08:32 PM