MR_SUBMISSION_TEMPLATE_ID,DESC_LOCATE_PLCY_HLERS_SUB,DESC_DISB_PRI_REP_UNCLM_REB,CREATED_DATE
176133,,,"2021-07-03 10:18:04"
176134,,,"2021-07-03 10:18:08"
176135,,,"2021-07-03 10:18:11"
176136,,,"2021-07-03 10:18:13"
176137,,,"2021-07-03 10:18:16"
176138,,,"2021-07-03 10:18:19"
176139,,,"2021-07-03 10:18:22"
176140,,,"2021-07-03 10:18:25"
176141,,,"2021-07-03 10:18:28"
176142,,,"2021-07-03 10:18:31"
176143,,,"2021-07-03 10:18:34"
176148,,,"2021-07-06 11:09:03"
176149,,,"2021-07-06 11:09:06"
176150,,,"2021-07-06 13:36:04"
176151,,,"2021-07-06 13:36:07"
176152,,,"2021-07-06 13:36:09"
176153,,,"2021-07-06 13:36:12"
176154,,,"2021-07-06 13:36:14"
176155,,,"2021-07-06 13:36:17"
176156,,,"2021-07-06 13:36:19"
176157,,,"2021-07-06 13:36:22"
176158,,,"2021-07-06 13:36:25"
176159,,,"2021-07-06 13:36:27"
176160,,,"2021-07-06 13:36:30"
176161,,,"2021-07-06 13:36:32"
176162,,,"2021-07-06 13:36:35"
176163,,,"2021-07-06 13:36:38"
176164,,,"2021-07-06 13:36:40"
176165,,,"2021-07-06 13:36:43"
176166,,,"2021-07-06 13:36:45"
176167,,,"2021-07-06 13:36:48"
176168,,,"2021-07-06 13:36:50"
176169,,,"2021-07-06 13:36:53"
176170,,,"2021-07-06 13:36:55"
176171,,,"2021-07-06 17:03:04"
176172,,,"2021-07-06 17:03:07"
176173,,,"2021-07-06 17:03:09"
176174,,,"2021-07-06 17:03:12"
176175,,,"2021-07-06 17:03:15"
176176,,,"2021-07-06 17:03:18"
176177,,,"2021-07-06 17:03:21"
176178,,,"2021-07-06 17:03:23"
176179,,,"2021-07-06 17:03:26"
176180,,,"2021-07-06 17:03:29"
176181,,,"2021-07-06 17:03:31"
176182,,,"2021-07-06 17:03:34"
176183,,,"2021-07-06 17:03:36"
176184,,,"2021-07-06 17:03:39"
176185,,,"2021-07-06 17:03:41"
176186,,,"2021-07-06 17:03:44"
176187,,,"2021-07-06 17:03:47"
176188,,,"2021-07-06 17:03:49"
176189,,,"2021-07-06 17:03:52"
176190,,,"2021-07-06 17:03:54"
176191,,,"2021-07-06 17:03:57"
176192,,,"2021-07-06 17:03:59"
176193,,,"2021-07-06 17:04:02"
176194,,,"2021-07-06 17:04:04"
176195,,,"2021-07-06 17:04:07"
176196,,,"2021-07-06 17:04:10"
176197,,,"2021-07-06 17:04:12"
176198,,,"2021-07-06 17:04:15"
176199,,,"2021-07-06 17:04:17"
176200,,,"2021-07-06 17:04:20"
176201,,,"2021-07-06 17:04:22"
176202,,,"2021-07-06 17:04:25"
176203,,,"2021-07-06 17:04:28"
176204,,,"2021-07-07 11:45:03"
176205,,,"2021-07-07 11:45:06"
176208,,,"2021-07-07 13:15:03"
176209,,,"2021-07-07 13:15:06"
176322,,,"2021-07-09 11:06:04"
176323,,,"2021-07-09 11:06:07"
176324,,,"2021-07-09 11:06:10"
176325,,,"2021-07-09 11:06:12"
176326,,,"2021-07-09 11:06:15"
176327,,,"2021-07-09 11:06:17"
176328,,,"2021-07-09 11:06:20"
176329,,,"2021-07-09 11:06:23"
176330,,,"2021-07-09 11:06:25"
176331,,,"2021-07-09 11:06:28"
176332,,,"2021-07-09 11:06:30"
176333,,,"2021-07-09 11:06:33"
176334,,,"2021-07-09 11:06:35"
176335,,,"2021-07-09 11:06:38"
176336,,,"2021-07-09 11:06:41"
176337,,,"2021-07-09 11:06:43"
176338,,,"2021-07-09 11:06:46"
176339,,,"2021-07-09 11:06:49"
176340,,,"2021-07-09 11:06:51"
176341,,,"2021-07-09 11:06:54"
176342,,,"2021-07-09 11:06:56"
176343,,,"2021-07-09 11:06:59"
176344,,,"2021-07-09 11:07:01"
176345,,,"2021-07-09 11:07:04"
176346,,,"2021-07-12 12:36:03"
176347,,,"2021-07-12 12:36:06"
176402,,,"2021-07-12 14:33:06"
176403,,,"2021-07-12 14:33:08"
176404,,,"2021-07-12 14:33:11"
176405,,,"2021-07-12 14:33:13"
176406,,,"2021-07-12 14:33:16"
176407,,,"2021-07-12 14:33:18"
176408,,,"2021-07-12 14:33:21"
176409,,,"2021-07-12 14:33:23"
176410,,,"2021-07-12 14:33:26"
176411,,,"2021-07-12 14:33:29"
176412,,,"2021-07-12 14:33:31"
176413,,,"2021-07-12 14:33:34"
176414,,,"2021-07-12 14:33:37"
176415,,,"2021-07-12 14:33:39"
176416,,,"2021-07-12 14:33:42"
176417,,,"2021-07-12 14:33:45"
176418,,,"2021-07-12 14:33:47"
176419,,,"2021-07-12 14:33:50"
176420,,,"2021-07-12 14:33:53"
176421,,,"2021-07-12 14:33:55"
176422,,,"2021-07-12 14:33:58"
176423,,,"2021-07-12 14:34:00"
176424,,,"2021-07-12 14:34:03"
176425,,,"2021-07-12 14:34:07"
176426,,,"2021-07-12 14:34:09"
176427,,,"2021-07-12 14:34:12"
176428,,,"2021-07-12 14:34:15"
176429,,,"2021-07-12 14:34:17"
176430,,,"2021-07-12 14:34:20"
176431,,,"2021-07-12 14:34:22"
176432,,,"2021-07-12 14:34:25"
176433,,,"2021-07-12 14:34:28"
176434,,,"2021-07-12 14:34:30"
176435,,,"2021-07-12 14:34:33"
176436,,,"2021-07-12 14:34:36"
176437,,,"2021-07-12 14:34:38"
176438,,,"2021-07-12 14:34:41"
176439,,,"2021-07-12 14:34:45"
176440,,,"2021-07-12 14:34:52"
176441,,,"2021-07-12 14:34:54"
176442,,,"2021-07-12 14:34:57"
176443,,,"2021-07-12 14:35:00"
176444,,,"2021-07-12 14:35:03"
176445,,,"2021-07-12 14:35:05"
176446,,,"2021-07-12 14:35:08"
176447,,,"2021-07-12 14:35:11"
176448,,,"2021-07-12 14:35:13"
176449,,,"2021-07-12 14:35:16"
176450,,,"2021-07-12 14:35:19"
176451,,,"2021-07-12 14:35:21"
176452,,,"2021-07-12 14:35:24"
176453,,,"2021-07-12 14:35:26"
176462,,,"2021-07-13 09:48:03"
176463,,,"2021-07-13 09:48:06"
176464,,,"2021-07-13 10:45:03"
176465,,,"2021-07-13 10:45:06"
176466,,,"2021-07-13 10:45:08"
176467,,,"2021-07-13 10:45:11"
176468,,,"2021-07-13 10:45:14"
176469,,,"2021-07-13 11:12:03"
176470,,,"2021-07-13 11:12:06"
176471,,,"2021-07-13 11:12:09"
176472,,,"2021-07-13 11:12:11"
176473,,,"2021-07-13 11:12:14"
176474,,,"2021-07-13 11:12:16"
176475,,,"2021-07-13 11:12:19"
176476,,,"2021-07-13 11:12:22"
176477,,,"2021-07-13 11:12:24"
176478,,,"2021-07-13 11:12:27"
176479,,,"2021-07-13 11:12:35"
176480,,,"2021-07-13 11:12:38"
176481,,,"2021-07-13 11:12:41"
176482,,,"2021-07-13 11:12:43"
176483,,,"2021-07-13 11:12:46"
176484,,,"2021-07-13 11:12:48"
176485,,,"2021-07-13 11:12:51"
176486,,,"2021-07-13 11:12:54"
176487,,,"2021-07-13 11:12:56"
176488,,,"2021-07-13 11:12:59"
176489,,,"2021-07-13 11:13:01"
176490,,,"2021-07-13 11:13:04"
176491,,,"2021-07-13 11:13:07"
176492,,,"2021-07-13 11:13:09"
176493,,,"2021-07-13 11:13:12"
176494,,,"2021-07-13 11:13:14"
176495,,,"2021-07-13 11:13:17"
176496,,,"2021-07-13 11:13:20"
176497,,,"2021-07-13 11:13:22"
176498,,,"2021-07-13 11:13:25"
176499,,,"2021-07-13 11:13:27"
176500,,,"2021-07-13 11:13:30"
176501,,,"2021-07-13 11:13:33"
176502,,,"2021-07-13 11:13:35"
176503,,,"2021-07-13 11:13:38"
176504,,,"2021-07-13 11:13:40"
176505,,,"2021-07-13 11:13:43"
176506,,,"2021-07-13 11:13:46"
176507,,,"2021-07-13 11:13:48"
176508,,,"2021-07-13 11:13:51"
176509,,,"2021-07-13 11:13:53"
176510,,,"2021-07-13 11:13:56"
176511,,,"2021-07-13 11:13:58"
176512,,,"2021-07-13 11:14:01"
176513,,,"2021-07-13 11:14:03"
176514,,,"2021-07-13 11:14:06"
176515,,,"2021-07-13 11:14:09"
176516,,,"2021-07-13 11:14:11"
176517,,,"2021-07-13 11:14:14"
176518,,,"2021-07-13 11:14:16"
176519,,,"2021-07-13 11:14:19"
176520,,,"2021-07-13 11:14:21"
176521,,,"2021-07-13 11:14:24"
176522,,,"2021-07-13 11:14:27"
176523,,,"2021-07-13 11:14:29"
176524,,,"2021-07-13 11:14:32"
176525,,,"2021-07-13 11:14:34"
176526,,,"2021-07-13 11:14:37"
176527,,,"2021-07-13 11:14:40"
176528,,,"2021-07-13 11:14:42"
176529,,,"2021-07-13 11:14:45"
176530,,,"2021-07-13 11:14:48"
176531,,,"2021-07-13 11:14:51"
176657,,,"2021-07-13 17:27:03"
176658,,,"2021-07-13 17:27:06"
176659,,,"2021-07-14 12:39:03"
176660,,,"2021-07-14 12:39:06"
176661,,,"2021-07-14 12:39:11"
176662,,,"2021-07-14 12:39:14"
176663,,,"2021-07-14 12:39:16"
176664,,,"2021-07-14 12:39:21"
176665,,,"2021-07-14 12:39:23"
176668,,,"2021-07-14 16:27:03"
176669,,,"2021-07-14 16:27:06"
176670,,,"2021-07-14 20:39:03"
176671,,,"2021-07-14 20:39:06"
176672,,,"2021-07-14 20:39:09"
176714,,,"2021-07-16 11:51:03"
176715,,,"2021-07-16 11:51:07"
176744,,,"2021-07-16 15:24:03"
176745,,,"2021-07-16 15:24:06"
176746,,,"2021-07-16 15:24:08"
176747,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-16 15:45:03"
176748,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-16 15:45:06"
176783,,,"2021-07-19 08:39:03"
176784,,,"2021-07-19 08:39:06"
176785,,,"2021-07-19 08:57:04"
176786,,,"2021-07-19 08:57:06"
176798,,,"2021-07-19 15:27:04"
176799,,,"2021-07-19 15:27:07"
176800,,,"2021-07-19 15:27:10"
176801,,,"2021-07-19 15:27:12"
176802,,,"2021-07-19 15:27:15"
176803,,,"2021-07-19 15:27:18"
176804,,,"2021-07-19 15:27:21"
176805,,,"2021-07-19 15:27:23"
176806,,,"2021-07-19 15:27:26"
176807,,,"2021-07-19 15:27:29"
176808,,,"2021-07-19 15:27:32"
176809,,,"2021-07-19 15:27:35"
176810,,,"2021-07-19 15:27:37"
176811,,,"2021-07-19 15:27:40"
176812,,,"2021-07-19 15:27:43"
176813,,,"2021-07-19 15:27:46"
176814,,,"2021-07-19 15:27:48"
176815,,,"2021-07-19 15:27:51"
176816,,,"2021-07-19 15:27:54"
176817,,,"2021-07-19 15:27:56"
176818,,,"2021-07-19 15:27:59"
176819,,,"2021-07-19 15:28:02"
176820,,,"2021-07-19 15:28:05"
176821,,,"2021-07-19 15:28:08"
176822,,,"2021-07-19 15:28:10"
176823,,,"2021-07-19 15:28:13"
176824,,,"2021-07-19 15:28:16"
176825,,,"2021-07-19 15:33:05"
176826,,,"2021-07-19 15:33:08"
176827,,,"2021-07-19 15:33:11"
176828,,,"2021-07-19 15:33:13"
176829,,,"2021-07-19 15:33:16"
176830,,,"2021-07-19 15:33:19"
176831,,,"2021-07-19 15:33:21"
176832,,,"2021-07-19 15:33:24"
176833,,,"2021-07-19 15:33:27"
176834,,,"2021-07-19 15:33:30"
176835,,,"2021-07-19 15:33:33"
176836,,,"2021-07-19 15:33:35"
176837,,,"2021-07-19 15:33:38"
176838,,,"2021-07-19 15:33:41"
176839,,,"2021-07-19 15:33:43"
176840,,,"2021-07-19 15:33:46"
176841,,,"2021-07-19 15:33:49"
176842,,,"2021-07-19 15:33:51"
176843,,,"2021-07-19 15:33:54"
176844,,,"2021-07-19 15:33:57"
176845,,,"2021-07-19 15:34:00"
176846,,,"2021-07-19 15:34:03"
176847,,,"2021-07-19 15:34:05"
176848,,,"2021-07-19 15:34:08"
176849,,,"2021-07-19 15:34:11"
176850,,,"2021-07-19 15:34:13"
176851,,,"2021-07-19 15:34:16"
176852,,,"2021-07-19 15:34:19"
176853,,,"2021-07-19 15:34:22"
176854,,,"2021-07-19 15:34:24"
176855,,,"2021-07-19 15:34:27"
176856,,,"2021-07-19 15:34:30"
176857,,,"2021-07-19 15:34:33"
176858,,,"2021-07-19 15:34:35"
176859,,,"2021-07-19 15:34:38"
176860,,,"2021-07-19 15:34:41"
176866,,,"2021-07-19 15:57:03"
176867,,,"2021-07-19 15:57:06"
176868,,,"2021-07-19 15:57:09"
176869,,,"2021-07-19 15:57:11"
176870,,,"2021-07-19 15:57:14"
176881,,,"2021-07-20 12:15:04"
176882,,,"2021-07-20 12:15:07"
176883,,,"2021-07-20 12:15:09"
177008,,,"2021-07-20 15:24:03"
177009,,"With regard to the unclaimed rebates for the 2016 and 2017 benefit years, the issuer initially mailed rebate checks using addresses on its system of record. Currently, four (4) subscriber checks remain outstanding for year 2016 for a total amount of $360. As for year 2017, twenty-four (24) rebate checks remain outstanding: three (3) group rebate payment checks in the amount of $1,229 and twenty-one (21) subscriber rebate payment checks in the amount of $2,959. For the four (4) subscriber rebate payment checks from 2016, the issuer was unable to obtain updated addresses for the subscribers, therefore the four (4) checks remain unclaimed at this time.  For the year 2017,  the issuer has voided and reissued two group rebate payment checks for $1,183. These checks still remain outstanding as of 5/12/2021. A letter to the broker for the third group to inform them of their outstanding check has remained unanswered as of 5/12/2021.  For all other outstanding checks, letters were mailed to the subscribers to identify if reissuance was needed. Only four subscribers responded with a request for a check reissuance. As of 5/12/2021,two subscribers cashed their reissued checks but the other two are still uncashed.  [CRLF]As of 5/12/2021, four (4) checks reissued (2 for Groups and 2 for Subscribers) are still outstanding.","2021-07-20 15:24:06"
177010,,,"2021-07-20 15:24:09"
177011,,"With regard to the unclaimed rebates for the 2016 and 2017 benefit years, the issuer initially mailed rebate checks using addresses on its system of record. Currently, four (4) subscriber checks remain outstanding for year 2016 for a total amount of $360. As for year 2017, twenty-four (24) rebate checks remain outstanding: three (3) group rebate payment checks in the amount of $1,229 and twenty-one (21) subscriber rebate payment checks in the amount of $2,959. For the four (4) subscriber rebate payment checks from 2016, the issuer was unable to obtain updated addresses for the subscribers, therefore the four (4) checks remain unclaimed at this time.  For the year 2017,  the issuer has voided and reissued two group rebate payment checks for $1,183. These checks still remain outstanding as of 5/12/2021. A letter to the broker for the third group to inform them of their outstanding check has remained unanswered as of 5/12/2021.  For all other outstanding checks, letters were mailed to the subscribers to identify if reissuance was needed. Only four subscribers responded with a request for a check reissuance. As of 5/12/2021,two subscribers cashed their reissued checks but the other two are still uncashed.  [CRLF]As of 5/12/2021, four (4) checks reissued (2 for Groups and 2 for Subscribers) are still outstanding.","2021-07-20 15:24:12"
177065,,,"2021-07-20 16:00:10"
177066,,,"2021-07-20 16:00:16"
177067,,,"2021-07-20 16:00:19"
177068,,,"2021-07-20 16:00:22"
177069,,,"2021-07-20 16:00:25"
177070,,,"2021-07-20 16:00:27"
177071,,,"2021-07-20 16:00:30"
177072,,,"2021-07-20 16:00:33"
177073,,,"2021-07-20 16:00:37"
177074,,,"2021-07-20 16:00:40"
177075,,,"2021-07-20 16:00:43"
177076,,,"2021-07-20 16:00:45"
177077,,,"2021-07-20 16:00:48"
177078,,,"2021-07-20 16:00:50"
177079,,,"2021-07-20 16:00:53"
177080,,,"2021-07-20 16:00:57"
177081,,,"2021-07-20 16:01:00"
177082,,,"2021-07-20 16:01:03"
177083,,,"2021-07-20 16:01:06"
177084,,,"2021-07-20 16:01:09"
177085,,,"2021-07-20 16:01:12"
177086,,,"2021-07-20 16:01:14"
177087,,,"2021-07-20 16:01:17"
177088,,,"2021-07-20 16:01:20"
177089,,,"2021-07-20 16:01:23"
177090,,,"2021-07-20 16:01:25"
177091,,,"2021-07-20 16:01:28"
177092,,,"2021-07-20 16:01:31"
177093,,,"2021-07-20 16:01:34"
177094,,,"2021-07-20 16:01:37"
177095,,,"2021-07-20 16:01:40"
177096,,,"2021-07-20 16:01:42"
177097,,,"2021-07-20 16:01:45"
177098,,,"2021-07-20 16:01:48"
177099,,,"2021-07-20 16:01:51"
177100,,,"2021-07-20 16:01:53"
177101,,,"2021-07-20 16:01:56"
177102,,,"2021-07-20 16:01:59"
177103,,,"2021-07-20 16:02:02"
177104,,,"2021-07-20 16:02:05"
177105,,,"2021-07-20 16:02:08"
177106,,,"2021-07-20 16:02:11"
177107,,,"2021-07-20 16:02:14"
177108,,,"2021-07-20 16:02:16"
177109,,,"2021-07-20 16:02:19"
177110,,,"2021-07-20 16:02:22"
177111,,,"2021-07-20 16:02:25"
177112,,,"2021-07-20 16:02:28"
177113,,,"2021-07-20 16:02:31"
177114,,,"2021-07-20 16:02:34"
177115,,,"2021-07-20 16:02:38"
177116,,,"2021-07-20 16:02:40"
177117,,,"2021-07-20 16:02:43"
177118,,,"2021-07-20 16:02:46"
177119,,,"2021-07-20 16:21:51"
177120,,,"2021-07-20 16:21:54"
177121,,,"2021-07-20 16:24:06"
177122,,,"2021-07-20 16:24:09"
177123,,,"2021-07-20 16:24:11"
177124,,,"2021-07-20 16:24:14"
177125,,,"2021-07-20 16:24:17"
177126,,,"2021-07-20 16:24:20"
177127,,,"2021-07-20 16:24:23"
177128,,,"2021-07-20 16:24:26"
177129,,,"2021-07-20 16:24:29"
177130,,,"2021-07-20 16:24:32"
177131,,,"2021-07-20 16:24:35"
177132,,,"2021-07-20 16:24:38"
177133,,,"2021-07-20 16:24:41"
177134,,,"2021-07-20 16:24:44"
177135,,,"2021-07-20 16:24:47"
177136,,,"2021-07-20 16:24:49"
177137,,,"2021-07-20 16:24:52"
177138,,,"2021-07-20 16:24:55"
177139,,,"2021-07-20 16:24:58"
177140,,,"2021-07-20 16:25:01"
177141,,,"2021-07-20 16:25:05"
177142,,,"2021-07-20 16:25:08"
177143,,,"2021-07-20 16:25:11"
177144,,,"2021-07-20 16:25:14"
177145,,,"2021-07-20 16:25:17"
177146,,,"2021-07-20 16:25:19"
177147,,,"2021-07-20 16:25:22"
177148,,,"2021-07-20 16:25:25"
177149,,,"2021-07-20 16:25:28"
177150,,,"2021-07-20 16:25:31"
177151,,,"2021-07-20 16:25:34"
177152,,,"2021-07-20 16:25:37"
177153,,,"2021-07-20 16:25:40"
177154,,,"2021-07-20 16:25:42"
177155,,,"2021-07-20 16:25:45"
177156,,,"2021-07-20 16:25:48"
177157,,,"2021-07-20 16:25:51"
177158,,,"2021-07-20 16:25:54"
177159,,,"2021-07-20 16:25:57"
177160,,,"2021-07-20 16:26:00"
177161,,,"2021-07-20 16:26:03"
177162,,,"2021-07-20 16:26:06"
177163,,,"2021-07-20 16:26:08"
177164,,,"2021-07-20 16:26:11"
177165,,,"2021-07-20 16:26:14"
177166,,,"2021-07-20 16:26:17"
177167,,,"2021-07-20 16:26:20"
177168,,,"2021-07-20 16:26:23"
177169,,,"2021-07-20 16:26:25"
177170,,,"2021-07-20 16:26:28"
177171,,,"2021-07-20 16:26:31"
177172,,,"2021-07-20 16:26:35"
177173,,,"2021-07-20 16:26:41"
177174,,,"2021-07-20 16:26:44"
177175,,,"2021-07-20 16:26:47"
177176,,,"2021-07-20 16:26:49"
177177,,,"2021-07-20 16:26:52"
177178,,,"2021-07-20 16:26:55"
177179,,,"2021-07-20 16:26:58"
177180,,,"2021-07-20 16:27:00"
177181,,,"2021-07-20 16:27:03"
177182,,,"2021-07-20 16:27:06"
177183,,,"2021-07-20 16:27:09"
177184,,,"2021-07-20 16:27:11"
177185,,,"2021-07-20 16:27:14"
177186,,,"2021-07-20 16:27:17"
177187,,,"2021-07-20 16:27:20"
177188,,,"2021-07-20 16:27:22"
177189,,,"2021-07-20 16:27:25"
177190,,,"2021-07-20 16:27:28"
177191,,,"2021-07-20 16:27:31"
177192,,,"2021-07-20 16:27:34"
177193,,,"2021-07-20 16:27:37"
177194,,,"2021-07-20 16:27:40"
177195,,,"2021-07-20 16:27:42"
177196,,,"2021-07-20 16:27:45"
177197,,,"2021-07-20 16:27:48"
177198,,,"2021-07-20 16:27:51"
177199,,,"2021-07-20 16:27:53"
177200,,,"2021-07-20 16:27:56"
177201,,,"2021-07-20 16:27:59"
177202,,,"2021-07-20 16:28:02"
177203,,,"2021-07-20 16:28:04"
177204,,,"2021-07-20 16:28:07"
177205,,,"2021-07-20 16:28:10"
177206,,,"2021-07-20 16:28:13"
177207,,,"2021-07-20 16:28:15"
177208,,,"2021-07-20 16:28:18"
177209,,,"2021-07-20 16:28:21"
177210,,,"2021-07-20 16:28:23"
177211,,,"2021-07-20 16:28:26"
177212,,,"2021-07-20 16:28:29"
177324,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 08:06:04"
177325,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 08:06:07"
177328,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 09:42:03"
177329,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 09:42:06"
177330,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 09:42:11"
177331,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 09:42:14"
177332,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 09:45:06"
177333,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 09:45:10"
177344,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 11:54:03"
177345,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-21 11:54:06"
177346,,,"2021-07-21 11:57:03"
177347,,,"2021-07-21 11:57:06"
177348,,,"2021-07-21 11:57:09"
177349,,,"2021-07-21 11:57:12"
177350,,,"2021-07-21 11:57:15"
177351,,,"2021-07-21 11:57:17"
177352,,,"2021-07-21 11:57:20"
177353,,,"2021-07-21 11:57:23"
177360,,"N/A","2021-07-21 13:09:03"
177361,,"N/A","2021-07-21 13:09:06"
177362,,"If checks were returned, our membership and patient systems were searched to determine if an updated address was available.  If one is located, address is updated and check resent with new cover letter.  If an updated address is not found, then we attempted to call the subscriber using either their home phone or work phone number per our membership system.  We attempted to phone the subscribers three times, once every week, if the phone number was valid.  If no valid phone number was found then our workflow management system was searched for other addresses or phone numbers.  If an alternative address or phone number was found, then our records are updated and the check was resent or we attempted to contact the subscriber by phone.","2021-07-21 13:15:04"
177363,,,"2021-07-21 13:15:07"
177364,,,"2021-07-21 13:15:10"
177365,,,"2021-07-21 13:15:13"
177366,,,"2021-07-21 13:15:16"
177367,,,"2021-07-21 13:15:19"
177368,,,"2021-07-21 13:15:21"
177369,,,"2021-07-21 13:15:24"
177370,,,"2021-07-21 13:15:27"
177371,,,"2021-07-21 13:15:29"
177372,,,"2021-07-21 13:15:32"
177373,,,"2021-07-21 13:15:34"
177374,,,"2021-07-21 13:15:37"
177375,,,"2021-07-21 13:15:40"
177383,,,"2021-07-21 14:15:04"
177384,,,"2021-07-21 14:15:06"
177457,,,"2021-07-21 15:42:04"
177458,,,"2021-07-21 15:42:06"
177459,,,"2021-07-21 15:42:10"
177460,,,"2021-07-21 15:42:12"
177461,,,"2021-07-21 15:42:15"
177462,,,"2021-07-21 15:42:18"
177463,,,"2021-07-21 15:42:21"
177464,,,"2021-07-21 15:42:24"
177465,,,"2021-07-21 15:42:27"
177466,,,"2021-07-21 15:42:29"
177467,,,"2021-07-21 15:42:32"
177468,,,"2021-07-21 15:42:35"
177469,,,"2021-07-21 15:42:38"
177470,,,"2021-07-21 15:51:04"
177471,,,"2021-07-21 15:51:06"
177528,,,"2021-07-21 15:56:47"
177529,,,"2021-07-21 15:56:49"
177534,,"Letter are sent 6 months prior to the checks being escheated to the state","2021-07-21 16:00:11"
177535,,"Letter are sent 6 months prior to the checks being escheated to the state","2021-07-21 16:00:14"
177574,,,"2021-07-21 16:18:04"
177575,,,"2021-07-21 16:18:07"
177576,,,"2021-07-21 16:18:09"
177577,,,"2021-07-21 16:18:13"
177578,,,"2021-07-21 16:18:15"
177579,,,"2021-07-21 16:18:18"
177580,,,"2021-07-21 16:18:21"
177581,,,"2021-07-21 16:18:23"
177582,,,"2021-07-21 16:18:26"
177583,,,"2021-07-21 16:18:30"
177584,,,"2021-07-21 16:18:33"
177585,,,"2021-07-21 16:18:35"
177586,,,"2021-07-21 16:18:38"
177587,,,"2021-07-21 16:18:41"
177588,,,"2021-07-21 16:18:44"
177589,,,"2021-07-21 16:18:47"
177590,,,"2021-07-21 16:18:50"
177591,,,"2021-07-21 16:39:05"
177592,,,"2021-07-21 16:39:08"
177593,,,"2021-07-21 16:45:04"
177594,,,"2021-07-21 16:45:06"
177595,,,"2021-07-21 16:45:10"
177596,,,"2021-07-21 16:45:14"
177597,,,"2021-07-21 16:45:17"
177598,,,"2021-07-21 16:45:21"
177599,,,"2021-07-21 16:45:24"
177600,,,"2021-07-21 16:45:26"
177601,,,"2021-07-21 16:45:29"
177602,,,"2021-07-21 17:03:03"
177603,,,"2021-07-21 17:03:06"
177604,,,"2021-07-21 17:03:09"
177605,,,"2021-07-21 18:36:03"
177606,,,"2021-07-21 18:36:06"
177626,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 09:03:03"
177627,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 09:03:06"
177628,,"Letter are sent 6 months prior to the checks being escheated to the state","2021-07-22 09:45:03"
177629,,"Letter are sent 6 months prior to the checks being escheated to the state","2021-07-22 09:45:06"
177634,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 10:21:03"
177635,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 10:21:06"
177636,,"Due diligence letters are used to try and locate policyholders/subscribers prior to remittance of Unclaimed rebates to the state.  Per BCBSLA Unclaimed property policy, due diligence and UP remittance is completed in accordance with State Statutes. ","2021-07-22 10:24:03"
177637,,"Due diligence letters are used to try and locate policyholders/subscribers prior to remittance of Unclaimed rebates to the state.  Per BCBSLA Unclaimed property policy, due diligence and UP remittance is completed in accordance with State Statutes. ","2021-07-22 10:24:06"
177640,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 10:27:11"
177641,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 10:27:14"
177644,,,"2021-07-22 11:39:03"
177645,,,"2021-07-22 11:39:06"
177648,,,"2021-07-22 12:12:12"
177649,,"If the the rebate is returned due to a incorrect address, the rebate is sent to the new address if one is provided.  If a new address is not supplied, research is conducted in an attempt to find one.  If a new address cannot be found, the subscriber will be contacted via either by phone or e-mail.  If contact cannot be established, the company will wait to for the subscriber to establish contact.","2021-07-22 12:12:14"
177650,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 12:45:04"
177651,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 12:45:06"
177652,,,"2021-07-22 13:00:04"
177653,,,"2021-07-22 13:00:06"
177657,,,"2021-07-22 13:33:04"
177658,,,"2021-07-22 13:33:07"
177661,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 13:57:03"
177662,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 13:57:06"
177672,,,"2021-07-22 14:36:03"
177673,,,"2021-07-22 14:36:06"
177674,,,"2021-07-22 14:36:09"
177675,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 14:51:03"
177676,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-22 14:51:06"
177687,,,"2021-07-22 15:33:03"
177688,,,"2021-07-22 15:33:06"
177689,,,"2021-07-22 15:33:10"
177690,,,"2021-07-22 15:33:13"
177695,,,"2021-07-22 15:33:36"
177696,,,"2021-07-22 15:33:39"
177703,,,"2021-07-23 08:36:03"
177704,,,"2021-07-23 08:36:06"
177705,,,"2021-07-23 08:36:09"
177706,,,"2021-07-23 08:36:12"
177707,,,"2021-07-23 08:36:14"
177708,,,"2021-07-23 08:39:04"
177709,,,"2021-07-23 08:39:06"
177714,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-23 09:33:03"
177715,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-23 09:33:06"
177716,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-23 09:33:09"
177719,,,"2021-07-23 10:48:03"
177720,,,"2021-07-23 10:48:07"
177726,,,"2021-07-23 11:03:11"
177727,,,"2021-07-23 11:03:13"
177728,,,"2021-07-23 11:03:18"
177729,,,"2021-07-23 11:03:21"
177748,,,"2021-07-23 11:57:03"
177749,,,"2021-07-23 11:57:06"
177772,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-23 14:24:03"
177773,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-23 14:24:06"
177774,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-23 14:24:09"
177775,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-23 15:03:03"
177776,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-23 15:03:06"
177780,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-23 15:21:03"
177781,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-23 15:21:06"
177782,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-23 15:21:09"
177787,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-23 15:42:11"
177788,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-23 15:42:14"
177822,,,"2021-07-24 13:48:06"
177823,,,"2021-07-24 13:48:09"
177845,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 09:15:04"
177846,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 09:15:06"
177852,,,"2021-07-26 09:30:04"
177853,,,"2021-07-26 09:30:07"
177854,,,"2021-07-26 09:30:10"
177855,,,"2021-07-26 09:30:13"
177856,,,"2021-07-26 09:30:17"
177857,,,"2021-07-26 09:30:19"
177858,,,"2021-07-26 09:30:22"
177876,,,"2021-07-26 10:09:03"
177877,,,"2021-07-26 10:09:06"
177878,,,"2021-07-26 10:21:03"
177879,,,"2021-07-26 10:21:06"
177880,,,"2021-07-26 10:21:09"
177881,,,"2021-07-26 10:21:12"
177882,,,"2021-07-26 10:21:15"
177883,,,"2021-07-26 10:33:03"
177884,,,"2021-07-26 10:33:06"
177893,,,"2021-07-26 10:42:04"
177894,,,"2021-07-26 10:42:06"
177899,,,"2021-07-26 11:00:06"
177900,,,"2021-07-26 11:00:09"
177901,,,"2021-07-26 11:00:12"
177909,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:30:03"
177910,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:30:06"
177911,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:30:09"
177912,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:30:12"
177915,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:33:03"
177916,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:33:06"
177917,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:33:09"
177918,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:33:12"
177919,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:33:15"
177920,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 11:33:17"
177925,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:05"
177926,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:07"
177927,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:10"
177928,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:13"
177929,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:16"
177930,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:19"
177931,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:21"
177932,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:24"
177933,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:27"
177934,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:29"
177935,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:32"
177936,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:35"
177937,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:37"
177938,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:41"
177939,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:43"
177940,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:46"
177941,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:49"
177942,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:51"
177943,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:54"
177944,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:57"
177945,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:03:59"
177946,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:04:02"
177947,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:04:05"
177948,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:04:08"
177949,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:04:11"
177950,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:04:14"
177951,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:04:16"
177952,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:04:19"
177953,,"Due dilligence letters are sent out to policyholders who have not claimed their rebate.","2021-07-26 12:04:22"
177954,,,"2021-07-26 12:12:03"
177955,,,"2021-07-26 12:12:06"
177956,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 12:24:03"
177957,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 12:24:06"
177958,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 12:24:09"
177959,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 12:24:11"
177962,,,"2021-07-26 12:42:03"
177963,,,"2021-07-26 12:42:06"
177964,,,"2021-07-26 12:48:04"
177965,,,"2021-07-26 12:48:07"
177966,,,"2021-07-26 12:48:10"
177967,,,"2021-07-26 12:48:13"
177968,,,"2021-07-26 12:48:16"
177969,,,"2021-07-26 12:48:19"
177970,,,"2021-07-26 12:48:22"
177971,,,"2021-07-26 12:48:24"
177972,,,"2021-07-26 12:48:27"
177973,,,"2021-07-26 12:48:30"
177974,,,"2021-07-26 12:48:33"
177975,,,"2021-07-26 12:48:35"
177976,,,"2021-07-26 12:48:38"
177977,,,"2021-07-26 12:48:41"
177978,,,"2021-07-26 12:48:43"
177979,,,"2021-07-26 12:48:46"
177980,,,"2021-07-26 12:48:48"
177981,,,"2021-07-26 12:48:51"
177982,,,"2021-07-26 12:48:54"
177983,,,"2021-07-26 12:48:56"
177991,,,"2021-07-26 13:06:03"
177992,,,"2021-07-26 13:06:06"
177993,,,"2021-07-26 13:09:03"
177994,,,"2021-07-26 13:09:06"
177995,,,"2021-07-26 13:09:10"
177996,,,"2021-07-26 13:09:12"
177997,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:09:16"
177998,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:09:19"
177999,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 13:33:04"
178000,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 13:33:06"
178001,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 13:39:03"
178002,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 13:39:06"
178003,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:51:03"
178004,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:51:06"
178005,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:03"
178006,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:06"
178007,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:10"
178008,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:13"
178012,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:30"
178013,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:33"
178014,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:35"
178015,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:38"
178016,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:41"
178017,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:44"
178018,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:47"
178019,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:50"
178020,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:52"
178021,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:55"
178022,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:54:58"
178023,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:01"
178024,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:03"
178025,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:06"
178026,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:09"
178027,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:12"
178028,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:15"
178029,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:17"
178030,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:20"
178031,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:23"
178032,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:25"
178033,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:55:28"
178034,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:57:07"
178035,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 13:57:10"
178036,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:00:04"
178037,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:00:06"
178038,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:09:03"
178039,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:09:06"
178040,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:09:10"
178041,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:09:13"
178042,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:09:17"
178043,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:09:20"
178082,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:17:05"
178083,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:17:08"
178084,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:30:03"
178085,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:30:06"
178086,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:45:03"
178087,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:45:06"
178093,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:54:19"
178094,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 14:54:22"
178095,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:00:04"
178096,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:00:06"
178097,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:05"
178098,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:08"
178099,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:10"
178100,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:13"
178101,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:16"
178102,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:19"
178103,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:21"
178104,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:24"
178105,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:27"
178106,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:30"
178107,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:33"
178108,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:35"
178109,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:38"
178110,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:41"
178111,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:43"
178112,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:46"
178113,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:49"
178114,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:51"
178115,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:55"
178116,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:06:57"
178117,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:01"
178118,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:03"
178119,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:06"
178120,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:09"
178121,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:12"
178122,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:14"
178123,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:17"
178124,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:20"
178125,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:22"
178126,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:26"
178127,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:28"
178128,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:31"
178129,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:34"
178130,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:37"
178131,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:39"
178132,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:42"
178133,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:45"
178134,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 15:07:47"
178135,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 15:09:03"
178136,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 15:09:06"
178137,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 15:09:09"
178138,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 15:09:11"
178141,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 15:30:03"
178142,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 15:30:06"
178147,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 15:45:11"
178148,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 15:45:14"
178153,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 16:09:04"
178154,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-26 16:09:06"
178159,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 16:18:03"
178160,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 16:18:06"
178161,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 16:18:11"
178162,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 16:18:13"
178163,,,"2021-07-26 16:21:03"
178164,,,"2021-07-26 16:21:06"
178165,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 16:21:10"
178166,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 16:21:13"
178167,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 16:24:03"
178168,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 16:24:06"
178183,,,"2021-07-26 18:27:03"
178184,,,"2021-07-26 18:27:06"
178185,,,"2021-07-26 18:36:03"
178186,,,"2021-07-26 18:36:06"
178189,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-26 19:30:03"
178190,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-26 19:30:06"
178194,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:06"
178195,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:09"
178196,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:11"
178197,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:14"
178198,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:17"
178199,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:20"
178200,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:22"
178201,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:25"
178202,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:28"
178203,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:31"
178204,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:34"
178205,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:37"
178206,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:40"
178207,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:43"
178208,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:46"
178209,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:48"
178210,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:51"
178211,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:54"
178212,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:06:57"
178213,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:00"
178214,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:03"
178215,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:07"
178216,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:09"
178217,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:13"
178218,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:15"
178219,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:18"
178220,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:21"
178221,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:24"
178222,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:27"
178223,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:30"
178224,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:33"
178225,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:36"
178226,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:39"
178227,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:41"
178228,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:45"
178229,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:47"
178230,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:50"
178231,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:53"
178232,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:56"
178233,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:07:58"
178234,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:08:01"
178235,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:08:04"
178236,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:08:07"
178237,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:08:10"
178238,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:08:13"
178239,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:08:16"
178240,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:08:19"
178241,,"Rebate checks were mailed to Group Policyholders/Group Subscribers/Individual Subscriber based on addresses contained in our systems at the time rebates were issued.  If a rebate check was not cashed, a follow up letter was sent.  If a rebate check was returned, attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address and reissue the rebate check.","2021-07-26 20:08:21"
178250,,,"2021-07-26 21:39:04"
178251,,"The unclaimed property team identifies the dormancy period for each stale check, as determined by the payee’s state of last known residence. When a  check has become dormant, the unclaimed property team mails a due diligence letter to the payee’s last known address according to state requirements.","2021-07-26 21:39:06"
178252,,"The unclaimed property team identifies the dormancy period for each stale check, as determined by the payee’s state of last known residence. When a  check has become dormant, the unclaimed property team mails a due diligence letter to the payee’s last known address according to state requirements.","2021-07-26 21:39:09"
178255,,,"2021-07-27 00:45:04"
178256,,,"2021-07-27 00:45:06"
178261,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 07:36:03"
178262,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 07:36:06"
178263,,,"2021-07-27 07:42:04"
178264,,,"2021-07-27 07:42:06"
178292,,,"2021-07-27 08:30:03"
178293,,,"2021-07-27 08:30:06"
178298,,,"2021-07-27 09:03:03"
178299,,,"2021-07-27 09:03:06"
178300,,,"2021-07-27 09:03:09"
178301,,,"2021-07-27 09:03:12"
178302,,,"2021-07-27 09:03:14"
178303,,"Methods used by Florida Blue, Inc. to locate group/subscribers for Returned Checks  include[CRLF][CRLF]1 If Customer Service receives a call from the group or member questioning why they have not received their refund check,  then Customer Service will validate and update the address in the RBMS system, if needed, and submit a request to Corporate Payables to reissue the check accordingly[CRLF][CRLF]2 If Corporate Payables receives a check back from the US Postal Service for a group payment or a subscriber payment that has a yellow label advising of a forwarding address, Corporate Payables will remail the check to the address that was provided by the US Postal Service[CRLF][CRLF]3 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the organization is still in business but  failed to update their address in our system, Corporate Payables re-mails the rebate check to the address listed on Sunbiz[CRLF][CRLF]4 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the business is an active business on Sunbiz but the address is the same as on the check, Corporate Payables will update this check with a bad address indicator[CRLF][CRLF]5 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the business is no longer an active business on Sunbiz, Corporate Payables will request the check to be voided using the MLR Inactive Business Indicator so subscribers will receive an equal portion of the refund[CRLF][CRLF]6 If Corporate Payables receives a check back from the US Postal Service for a subscriber payment, we will update the check with a bad address indicator Unclaimed Check/Rebate. Unclaimed rebates will stay outstanding for one year from the date on the check. After this window, they will become stale and will not be able to be cashed. If the check remains unclaimed, it will be escheated to the state after the appropriated period","2021-07-27 09:03:18"
178304,,"Methods used by Florida Blue, Inc. to locate group/subscribers for Returned Checks  include[CRLF][CRLF]1 If Customer Service receives a call from the group or member questioning why they have not received their refund check,  then Customer Service will validate and update the address in the RBMS system, if needed, and submit a request to Corporate Payables to reissue the check accordingly[CRLF][CRLF]2 If Corporate Payables receives a check back from the US Postal Service for a group payment or a subscriber payment that has a yellow label advising of a forwarding address, Corporate Payables will remail the check to the address that was provided by the US Postal Service[CRLF][CRLF]3 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the organization is still in business but  failed to update their address in our system, Corporate Payables re-mails the rebate check to the address listed on Sunbiz[CRLF][CRLF]4 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the business is an active business on Sunbiz but the address is the same as on the check, Corporate Payables will update this check with a bad address indicator[CRLF][CRLF]5 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the business is no longer an active business on Sunbiz, Corporate Payables will request the check to be voided using the MLR Inactive Business Indicator so subscribers will receive an equal portion of the refund[CRLF][CRLF]6 If Corporate Payables receives a check back from the US Postal Service for a subscriber payment, we will update the check with a bad address indicator Unclaimed Check/Rebate. Unclaimed rebates will stay outstanding for one year from the date on the check. After this window, they will become stale and will not be able to be cashed. If the check remains unclaimed, it will be escheated to the state after the appropriated period","2021-07-27 09:03:21"
178305,,,"2021-07-27 09:27:04"
178306,,,"2021-07-27 09:27:06"
178307,,,"2021-07-27 09:27:09"
178308,,,"2021-07-27 09:42:05"
178309,,,"2021-07-27 09:42:07"
178310,,,"2021-07-27 09:42:10"
178311,,,"2021-07-27 09:42:13"
178312,,,"2021-07-27 09:42:16"
178313,,,"2021-07-27 09:42:19"
178314,,,"2021-07-27 09:42:22"
178315,,,"2021-07-27 09:42:24"
178316,,,"2021-07-27 09:42:27"
178317,,,"2021-07-27 09:42:30"
178318,,,"2021-07-27 09:42:33"
178319,,,"2021-07-27 09:42:36"
178320,,,"2021-07-27 09:42:38"
178321,,,"2021-07-27 09:42:41"
178322,,,"2021-07-27 09:42:44"
178323,,,"2021-07-27 09:42:46"
178324,,,"2021-07-27 09:42:49"
178325,,,"2021-07-27 09:42:52"
178326,,,"2021-07-27 09:42:54"
178327,,,"2021-07-27 09:42:57"
178328,,,"2021-07-27 09:43:00"
178329,,,"2021-07-27 09:43:02"
178330,,,"2021-07-27 09:43:05"
178331,,,"2021-07-27 09:43:08"
178332,,,"2021-07-27 09:43:10"
178333,,,"2021-07-27 09:43:13"
178334,,,"2021-07-27 09:43:16"
178335,,,"2021-07-27 09:43:19"
178336,,,"2021-07-27 09:43:22"
178337,,,"2021-07-27 09:43:25"
178338,,,"2021-07-27 09:43:27"
178339,,,"2021-07-27 09:43:30"
178340,,,"2021-07-27 09:43:33"
178341,,,"2021-07-27 09:43:36"
178342,,,"2021-07-27 09:43:38"
178343,,,"2021-07-27 09:43:41"
178344,,,"2021-07-27 09:43:44"
178345,,,"2021-07-27 09:45:04"
178346,,,"2021-07-27 09:45:07"
178347,,,"2021-07-27 09:45:10"
178348,,,"2021-07-27 09:45:12"
178349,,,"2021-07-27 09:45:15"
178350,,,"2021-07-27 09:45:18"
178351,,,"2021-07-27 09:45:21"
178352,,,"2021-07-27 09:45:24"
178353,,,"2021-07-27 09:45:27"
178354,,,"2021-07-27 09:45:30"
178355,,,"2021-07-27 09:45:33"
178356,,,"2021-07-27 09:45:35"
178357,,,"2021-07-27 09:45:38"
178358,,,"2021-07-27 09:45:41"
178359,,,"2021-07-27 09:45:43"
178360,,,"2021-07-27 09:45:46"
178361,,,"2021-07-27 09:45:49"
178362,,,"2021-07-27 09:45:52"
178363,,,"2021-07-27 09:45:54"
178364,,,"2021-07-27 09:48:03"
178365,,,"2021-07-27 09:48:06"
178372,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 10:09:03"
178373,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 10:09:06"
178384,,"Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the prior year (2019) MLR standards and therefore did not have unclaimed rebates for the Student Health Plan Market Segment.","2021-07-27 11:18:03"
178385,,"Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the prior year (2019) MLR standards and therefore did not have unclaimed rebates.","2021-07-27 11:18:06"
178386,,,"2021-07-27 11:21:04"
178387,,,"2021-07-27 11:21:06"
178392,,,"2021-07-27 11:30:03"
178393,,,"2021-07-27 11:30:06"
178394,,,"2021-07-27 11:30:10"
178395,,,"2021-07-27 11:30:15"
178396,,"Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. does not offer health insurance coverage in the Student Health Plans Market.","2021-07-27 11:39:04"
178397,,"Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the prior year (2019) MLR standards and therefore did not have unclaimed rebates","2021-07-27 11:39:07"
178398,,,"2021-07-27 11:42:06"
178399,,,"2021-07-27 11:42:09"
178400,,,"2021-07-27 11:42:11"
178401,,,"2021-07-27 11:42:14"
178402,,,"2021-07-27 11:42:17"
178403,,,"2021-07-27 11:42:20"
178404,,,"2021-07-27 11:42:23"
178405,,,"2021-07-27 11:42:25"
178406,,,"2021-07-27 11:42:28"
178407,,"A manual Accurint search is performed for each returned rebate to determine if the address should be changed and re-mailed.","2021-07-27 11:42:31"
178408,,,"2021-07-27 11:42:34"
178409,,"A manual Accurint search is performed for each returned rebate to determine if the address should be changed and re-mailed.","2021-07-27 11:42:37"
178410,,,"2021-07-27 11:42:39"
178411,,,"2021-07-27 11:42:42"
178412,,,"2021-07-27 11:42:45"
178413,,,"2021-07-27 11:42:48"
178414,,,"2021-07-27 11:42:51"
178415,,,"2021-07-27 11:42:54"
178416,,,"2021-07-27 11:42:57"
178417,,,"2021-07-27 11:42:59"
178418,,,"2021-07-27 11:43:03"
178419,,,"2021-07-27 11:43:06"
178420,,,"2021-07-27 11:43:09"
178421,,,"2021-07-27 11:43:11"
178422,,,"2021-07-27 11:43:16"
178423,,"A manual Accurint search is performed for each returned rebate to determine if the address should be changed and re-mailed.","2021-07-27 11:43:19"
178424,,,"2021-07-27 11:43:22"
178425,,,"2021-07-27 11:43:25"
178426,,,"2021-07-27 11:43:28"
178427,,,"2021-07-27 11:43:31"
178428,,,"2021-07-27 11:43:34"
178429,,,"2021-07-27 11:43:38"
178430,,,"2021-07-27 11:43:40"
178431,,,"2021-07-27 11:43:44"
178432,,,"2021-07-27 11:43:47"
178433,,"A manual Accurint search is performed for each returned rebate to determine if the address should be changed and re-mailed.","2021-07-27 11:43:50"
178434,,,"2021-07-27 11:43:52"
178435,,,"2021-07-27 11:43:55"
178436,,,"2021-07-27 11:43:57"
178437,,,"2021-07-27 11:44:00"
178438,,,"2021-07-27 11:44:03"
178439,,,"2021-07-27 11:44:06"
178440,,,"2021-07-27 11:44:08"
178441,,"A manual Accurint search is performed for each returned rebate to determine if the address should be changed and re-mailed.","2021-07-27 11:44:11"
178442,,,"2021-07-27 11:44:14"
178443,,,"2021-07-27 11:44:17"
178444,,,"2021-07-27 11:44:19"
178445,,,"2021-07-27 11:44:22"
178446,,,"2021-07-27 11:44:25"
178447,,,"2021-07-27 11:44:27"
178448,,,"2021-07-27 11:44:30"
178449,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 11:45:03"
178450,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 11:45:06"
178453,,,"2021-07-27 11:51:11"
178454,,,"2021-07-27 11:51:13"
178455,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 11:57:03"
178456,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 11:57:06"
178459,,,"2021-07-27 12:03:04"
178460,,,"2021-07-27 12:03:06"
178468,,,"2021-07-27 12:03:34"
178469,,,"2021-07-27 12:03:37"
178477,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 12:06:26"
178478,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 12:06:29"
178479,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 12:12:03"
178480,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 12:12:06"
178481,,,"2021-07-27 12:15:04"
178482,,,"2021-07-27 12:15:06"
178485,,,"2021-07-27 12:27:03"
178486,,,"2021-07-27 12:27:06"
178487,,,"2021-07-27 12:27:08"
178488,,,"2021-07-27 12:27:13"
178489,,,"2021-07-27 12:27:16"
178490,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 12:27:20"
178491,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 12:27:23"
178494,,,"2021-07-27 12:36:03"
178495,,,"2021-07-27 12:36:06"
178496,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-27 12:39:03"
178497,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-27 12:39:06"
178498,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 12:39:10"
178499,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 12:39:13"
178500,,"The Corporation made a minimum of four attempts to locate and contact individual and group policyholders who had not claimed rebates.","2021-07-27 12:42:03"
178501,,"The Corporation made a minimum of four attempts to locate and contact individual and group policyholders who had not claimed rebates.","2021-07-27 12:42:06"
178504,,,"2021-07-27 12:54:03"
178505,,,"2021-07-27 12:54:06"
178510,,,"2021-07-27 13:00:04"
178511,,,"2021-07-27 13:00:07"
178512,,,"2021-07-27 13:12:04"
178513,,,"2021-07-27 13:12:06"
178514,,"The Corporation made a minimum of four attempts to locate and contact policyholders/subscribers who had not claimed rebates.","2021-07-27 13:15:03"
178515,,"The Corporation made a minimum of four attempts to locate and contact policyholders/subscribers who had not claimed rebates.","2021-07-27 13:15:06"
178516,,,"2021-07-27 13:24:03"
178517,,,"2021-07-27 13:24:06"
178522,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 13:39:03"
178523,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 13:39:06"
178524,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 13:39:11"
178525,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 13:39:14"
178526,,"We used USPS Forward Service Requested mailing of rebate checks.  Returned checks with updated addresses were corrected and mailed out again.  Any of the mailings returned without corrected addresses were called using the last know phone number in our system.","2021-07-27 13:42:03"
178527,,"We used USPS Forward Service Requested mailing of rebate checks.  Returned checks with updated addresses were corrected and mailed out again.  Any of the mailings returned without corrected addresses were called using the last know phone number in our system.","2021-07-27 13:42:06"
178528,,,"2021-07-27 13:45:03"
178529,,,"2021-07-27 13:45:06"
178533,,,"2021-07-27 13:57:13"
178534,,,"2021-07-27 13:57:16"
178535,,,"2021-07-27 13:57:19"
178536,,,"2021-07-27 13:57:22"
178643,,"N/A - No rebates paid for prior reporting years","2021-07-27 14:15:03"
178644,,"N/A - No rebates paid for prior reporting years","2021-07-27 14:15:06"
178702,,,"2021-07-27 14:38:48"
178703,,,"2021-07-27 14:38:51"
178704,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 14:38:55"
178705,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 14:38:59"
178706,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:39:03"
178707,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:39:06"
178708,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:39:09"
178709,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:39:14"
178710,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:39:17"
178711,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:39:20"
178712,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:39:24"
178713,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:39:27"
178714,,,"2021-07-27 14:41:50"
178715,,,"2021-07-27 14:41:53"
178718,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:50:08"
178719,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 14:50:11"
178722,,,"2021-07-27 14:54:15"
178723,,,"2021-07-27 14:54:18"
178724,,,"2021-07-27 14:54:21"
178743,,,"2021-07-27 15:21:21"
178744,,,"2021-07-27 15:21:23"
178745,,,"2021-07-27 15:21:26"
178748,,,"2021-07-27 15:30:03"
178749,,,"2021-07-27 15:30:06"
178750,,,"2021-07-27 15:45:03"
178751,,,"2021-07-27 15:45:06"
178756,,,"2021-07-27 16:06:10"
178757,,,"2021-07-27 16:06:13"
178763,,,"2021-07-27 16:06:34"
178764,,,"2021-07-27 16:06:37"
178768,,,"2021-07-27 16:24:03"
178769,,,"2021-07-27 16:24:06"
178770,,,"2021-07-27 16:30:03"
178771,,,"2021-07-27 16:30:06"
178772,,,"2021-07-27 16:30:09"
178779,,,"2021-07-27 16:45:10"
178780,,,"2021-07-27 16:45:13"
178781,,,"2021-07-27 16:51:05"
178782,,,"2021-07-27 16:51:08"
178783,,,"2021-07-27 16:51:10"
178784,,,"2021-07-27 16:51:13"
178785,,,"2021-07-27 16:51:16"
178786,,,"2021-07-27 16:51:19"
178787,,,"2021-07-27 16:51:22"
178788,,,"2021-07-27 16:51:24"
178789,,,"2021-07-27 16:51:27"
178790,,,"2021-07-27 16:51:30"
178791,,,"2021-07-27 16:51:33"
178792,,,"2021-07-27 16:51:36"
178793,,,"2021-07-27 16:51:39"
178794,,,"2021-07-27 16:51:42"
178795,,,"2021-07-27 16:51:45"
178796,,,"2021-07-27 16:51:48"
178797,,,"2021-07-27 16:51:51"
178798,,,"2021-07-27 16:51:54"
178799,,,"2021-07-27 16:51:56"
178800,,,"2021-07-27 16:51:59"
178801,,,"2021-07-27 16:52:02"
178802,,,"2021-07-27 16:52:05"
178803,,,"2021-07-27 16:52:08"
178804,,,"2021-07-27 16:52:11"
178805,,,"2021-07-27 16:52:14"
178806,,,"2021-07-27 16:52:17"
178807,,,"2021-07-27 16:52:19"
178808,,,"2021-07-27 16:52:22"
178809,,,"2021-07-27 16:52:25"
178810,,,"2021-07-27 16:52:28"
178811,,,"2021-07-27 16:52:30"
178812,,,"2021-07-27 16:52:33"
178813,,,"2021-07-27 16:52:36"
178814,,,"2021-07-27 16:52:39"
178815,,,"2021-07-27 16:52:42"
178816,,,"2021-07-27 16:52:44"
178817,,,"2021-07-27 16:52:47"
178818,,,"2021-07-27 16:52:50"
178819,,,"2021-07-27 16:52:53"
178820,,,"2021-07-27 16:54:05"
178821,,,"2021-07-27 16:54:08"
178822,,,"2021-07-27 16:54:11"
178823,,,"2021-07-27 16:54:13"
178824,,,"2021-07-27 16:54:16"
178825,,,"2021-07-27 16:54:19"
178826,,,"2021-07-27 16:54:21"
178827,,,"2021-07-27 16:54:24"
178828,,,"2021-07-27 16:54:27"
178829,,,"2021-07-27 16:54:30"
178830,,,"2021-07-27 16:54:33"
178831,,,"2021-07-27 16:54:35"
178832,,,"2021-07-27 16:54:38"
178833,,,"2021-07-27 16:54:41"
178834,,,"2021-07-27 16:54:44"
178835,,,"2021-07-27 16:54:46"
178836,,,"2021-07-27 16:54:49"
178837,,,"2021-07-27 16:54:52"
178838,,,"2021-07-27 16:54:54"
178839,,,"2021-07-27 16:54:57"
178840,,,"2021-07-27 16:55:00"
178841,,,"2021-07-27 16:55:02"
178842,,,"2021-07-27 16:55:05"
178843,,,"2021-07-27 16:55:08"
178844,,,"2021-07-27 16:55:11"
178845,,,"2021-07-27 16:55:13"
178846,,,"2021-07-27 16:55:16"
178847,,,"2021-07-27 16:55:19"
178848,,,"2021-07-27 16:55:21"
178849,,,"2021-07-27 16:55:24"
178850,,,"2021-07-27 16:55:27"
178851,,,"2021-07-27 16:55:30"
178852,,,"2021-07-27 16:55:32"
178853,,,"2021-07-27 16:55:35"
178854,,,"2021-07-27 16:55:38"
178855,,,"2021-07-27 16:55:40"
178856,,,"2021-07-27 16:55:56"
178857,,,"2021-07-27 16:55:58"
178858,,,"2021-07-27 16:56:01"
178859,,,"2021-07-27 16:56:04"
178860,,,"2021-07-27 16:56:07"
178861,,,"2021-07-27 16:56:09"
178862,,,"2021-07-27 16:56:12"
178863,,,"2021-07-27 16:56:15"
178864,,,"2021-07-27 16:56:18"
178865,,,"2021-07-27 16:56:20"
178866,,,"2021-07-27 16:56:24"
178867,,,"2021-07-27 16:56:26"
178868,,,"2021-07-27 16:56:29"
178869,,,"2021-07-27 16:56:32"
178870,,,"2021-07-27 16:56:35"
178871,,,"2021-07-27 16:56:37"
178872,,,"2021-07-27 16:56:41"
178873,,,"2021-07-27 16:56:44"
178874,,,"2021-07-27 16:56:47"
178875,,,"2021-07-27 16:56:49"
178876,,,"2021-07-27 16:56:52"
178877,,,"2021-07-27 16:56:55"
178878,,,"2021-07-27 16:56:57"
178879,,,"2021-07-27 16:57:01"
178880,,,"2021-07-27 16:57:03"
178881,,,"2021-07-27 16:57:06"
178882,,,"2021-07-27 16:57:09"
178883,,,"2021-07-27 16:57:12"
178884,,,"2021-07-27 16:57:14"
178885,,,"2021-07-27 16:57:17"
178886,,,"2021-07-27 16:57:20"
178887,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 16:57:32"
178888,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 16:57:36"
178889,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 17:09:03"
178890,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-27 17:09:06"
178891,,,"2021-07-27 17:09:10"
178892,,,"2021-07-27 17:09:13"
178893,,,"2021-07-27 17:09:17"
178894,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 17:21:04"
178895,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-27 17:21:06"
178896,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:27:03"
178897,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:27:06"
178898,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:27:10"
178899,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:27:13"
178900,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:27:17"
178901,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:27:20"
178902,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:30:04"
178903,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:30:06"
178904,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:30:10"
178905,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:30:13"
178906,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:30:18"
178907,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:30:20"
178908,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:30:25"
178909,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:30:27"
178910,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:33:03"
178911,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:33:06"
178912,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:33:10"
178913,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:33:13"
178916,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:33:25"
178917,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:33:27"
178918,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:33:32"
178919,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:33:35"
178920,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:33:39"
178921,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:33:42"
178922,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:36:03"
178923,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-27 17:36:06"
178924,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:36:10"
178925,,"No rebates have been paid or unclaimed for any prior year.","2021-07-27 17:36:13"
178935,,,"2021-07-27 17:51:04"
178936,,,"2021-07-27 17:51:07"
178937,,,"2021-07-27 17:51:09"
178938,,,"2021-07-27 17:51:12"
178939,,,"2021-07-27 17:51:15"
178940,,,"2021-07-27 17:51:18"
178941,,,"2021-07-27 17:51:20"
178942,,,"2021-07-27 17:51:23"
178943,,,"2021-07-27 17:51:26"
178944,,,"2021-07-27 17:51:28"
178945,,,"2021-07-27 17:51:31"
178948,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-27 18:06:03"
178949,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-27 18:06:06"
179014,,"Customer service outreach was performed to locate better addresses. Our customer service area called our members to obtain better addresses for the MLR checks are possible.  They also utilized the White Pages to locare better addresses.   A third party collection agency was also utilized to skip trace member and group addresses that could not be located","2021-07-27 18:39:03"
179015,,"Customer service outreach was performed to locate better addresses. Our customer service area called our members to obtain better addresses for the MLR checks are possible.  They also utilized the White Pages to locare better addresses.   A third party collection agency was also utilized to skip trace member and group addresses that could not be located","2021-07-27 18:39:06"
179019,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-27 18:54:03"
179020,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-27 18:54:06"
179021,,,"2021-07-27 19:18:03"
179022,,,"2021-07-27 19:18:06"
179025,,,"2021-07-27 19:54:03"
179026,,,"2021-07-27 19:54:06"
179027,,"We send out uncashed check letters a year after, telephone or email if we have on file.  Then, if still outstanding, we send another letter before it gets reported and remitted to the state's unclaimed property.","2021-07-27 22:24:03"
179028,,"We send out uncashed check letters a year after, telephone or email if we have on file.  Then, if still outstanding, we send another letter before it gets reported and remitted to the state's unclaimed property.","2021-07-27 22:24:06"
179032,,,"2021-07-28 00:06:04"
179033,,"The unclaimed property team identifies the dormancy period for each stale check, as determined by the payee’s state of last known residence. When a  check has become dormant, the unclaimed property team mails a due diligence letter to the payee’s last known address according to state requirements.","2021-07-28 00:06:06"
179034,,,"2021-07-28 00:06:10"
179039,,,"2021-07-28 09:06:04"
179040,,,"2021-07-28 09:06:06"
179041,,,"2021-07-28 09:45:03"
179042,,,"2021-07-28 09:45:06"
179043,,,"2021-07-28 09:45:11"
179044,,,"2021-07-28 09:45:14"
179045,,,"2021-07-28 09:45:18"
179046,,,"2021-07-28 09:45:21"
179047,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 09:57:03"
179048,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 09:57:06"
179049,,,"2021-07-28 10:12:03"
179050,,,"2021-07-28 10:12:06"
179051,,,"2021-07-28 10:12:10"
179052,,,"2021-07-28 10:12:12"
179053,,,"2021-07-28 10:12:15"
179054,,,"2021-07-28 10:12:18"
179055,,,"2021-07-28 10:12:21"
179117,,,"2021-07-28 10:44:49"
179118,,,"2021-07-28 10:44:52"
179119,,,"2021-07-28 10:45:03"
179120,,,"2021-07-28 10:45:06"
179126,,,"2021-07-28 10:57:06"
179127,,,"2021-07-28 10:57:08"
179128,,,"2021-07-28 11:00:04"
179129,,,"2021-07-28 11:00:06"
179137,,,"2021-07-28 11:12:03"
179138,,,"2021-07-28 11:12:06"
179139,,,"2021-07-28 11:24:03"
179140,,,"2021-07-28 11:24:06"
179141,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 11:39:03"
179142,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 11:39:06"
179143,,,"2021-07-28 11:42:03"
179144,,,"2021-07-28 11:42:06"
179145,,"The Corporation made a minimum of four attempts to locate and contact group policyholders who had not claimed rebates.","2021-07-28 11:42:11"
179146,,"The Corporation made a minimum of four attempts to locate and contact group policyholders who had not claimed rebates.","2021-07-28 11:42:14"
179147,,"The Corporation made a minimum of four attempts to locate and contact individual policyholders who had not claimed rebates.","2021-07-28 11:42:18"
179148,,"The Corporation made a minimum of four attempts to locate and contact individual policyholders who had not claimed rebates.","2021-07-28 11:42:21"
179151,,,"2021-07-28 11:45:12"
179152,,,"2021-07-28 11:45:15"
179153,,,"2021-07-28 11:45:18"
179154,,,"2021-07-28 11:45:21"
179155,,,"2021-07-28 11:45:24"
179156,,"The Corporation made a minimum of four attempts to locate and contact policyholders/subscribers who had not claimed rebates.","2021-07-28 11:45:30"
179157,,"The Corporation made a minimum of four attempts to locate and contact policyholders/subscribers who had not claimed rebates.","2021-07-28 11:45:33"
179158,,"The Corporation made a minimum of four attempts to locate and contact policyholders/subscribers who had not claimed rebates.","2021-07-28 11:45:37"
179159,,,"2021-07-28 11:45:40"
179160,,,"2021-07-28 11:45:45"
179161,,,"2021-07-28 11:45:47"
179162,,,"2021-07-28 11:48:03"
179163,,,"2021-07-28 11:48:06"
179164,,,"2021-07-28 11:51:03"
179165,,,"2021-07-28 11:51:06"
179166,,"The Corporation made a minimum of four attempts to locate and contact group policyholders who had not claimed rebates.","2021-07-28 11:54:03"
179167,,"The Corporation made a minimum of four attempts to locate and contact group policyholders who had not claimed rebates.","2021-07-28 11:54:06"
179168,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 12:00:31"
179169,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 12:00:34"
179170,,,"2021-07-28 12:00:39"
179171,,,"2021-07-28 12:00:42"
179172,,,"2021-07-28 12:03:03"
179173,,,"2021-07-28 12:03:06"
179176,,,"2021-07-28 12:18:03"
179177,,,"2021-07-28 12:18:06"
179185,,,"2021-07-28 12:36:03"
179186,,,"2021-07-28 12:36:06"
179237,,,"2021-07-28 12:42:04"
179238,,,"2021-07-28 12:42:06"
179241,,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","2021-07-28 12:48:03"
179242,,,"2021-07-28 12:48:06"
179243,,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","2021-07-28 12:48:09"
179244,,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","2021-07-28 12:48:15"
179245,,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","2021-07-28 12:48:17"
179246,,,"2021-07-28 12:51:04"
179247,,,"2021-07-28 12:51:06"
179248,,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","2021-07-28 12:51:11"
179249,,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","2021-07-28 12:51:14"
179250,,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","2021-07-28 12:51:18"
179251,,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","2021-07-28 12:51:21"
179254,,"We used USPS National Change of Address Database, email campaigns and out bound calling campaigns in an effort to connect members with outstanding funds. We have also shared list with our brokers and agents of members with unclaimed funds within their respective books of business","2021-07-28 13:15:12"
179255,,"We used USPS National Change of Address Database, email campaigns and out bound calling campaigns in an effort to connect members with outstanding funds. We have also shared list with our brokers and agents of members with unclaimed funds within their respective books of business","2021-07-28 13:15:15"
179260,,"Methods used by Florida Blue, Inc. to locate group/subscribers for Returned Checks  include[CRLF][CRLF]1 If Customer Service receives a call from the group or member questioning why they have not received their refund check,  then Customer Service will validate and update the address in the RBMS system, if needed, and submit a request to Corporate Payables to reissue the check accordingly[CRLF][CRLF]2 If Corporate Payables receives a check back from the US Postal Service for a group payment or a subscriber payment that has a yellow label advising of a forwarding address, Corporate Payables will remail the check to the address that was provided by the US Postal Service[CRLF][CRLF]3 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the organization is still in business but  failed to update their address in our system, Corporate Payables re-mails the rebate check to the address listed on Sunbiz[CRLF][CRLF]4 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the business is an active business on Sunbiz but the address is the same as on the check, Corporate Payables will update this check with a bad address indicator[CRLF][CRLF]5 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the business is no longer an active business on Sunbiz, Corporate Payables will request the check to be voided using the MLR Inactive Business Indicator so subscribers will receive an equal portion of the refund[CRLF][CRLF]6 If Corporate Payables receives a check back from the US Postal Service for a subscriber payment, we will update the check with a bad address indicator Unclaimed Check/Rebate. Unclaimed rebates will stay outstanding for one year from the date on the check. After this window, they will become stale and will not be able to be cashed. If the check remains unclaimed, it will be escheated to the state after the appropriated period","2021-07-28 13:48:03"
179261,,"Methods used by Florida Blue, Inc. to locate group/subscribers for Returned Checks  include[CRLF][CRLF]1 If Customer Service receives a call from the group or member questioning why they have not received their refund check,  then Customer Service will validate and update the address in the RBMS system, if needed, and submit a request to Corporate Payables to reissue the check accordingly[CRLF][CRLF]2 If Corporate Payables receives a check back from the US Postal Service for a group payment or a subscriber payment that has a yellow label advising of a forwarding address, Corporate Payables will remail the check to the address that was provided by the US Postal Service[CRLF][CRLF]3 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the organization is still in business but  failed to update their address in our system, Corporate Payables re-mails the rebate check to the address listed on Sunbiz[CRLF][CRLF]4 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the business is an active business on Sunbiz but the address is the same as on the check, Corporate Payables will update this check with a bad address indicator[CRLF][CRLF]5 If Corporate Payables receives a check back from the US Postal Service for a group payment, we will search the Sunbiz website to determine if the organization is still in business. If the business is no longer an active business on Sunbiz, Corporate Payables will request the check to be voided using the MLR Inactive Business Indicator so subscribers will receive an equal portion of the refund[CRLF][CRLF]6 If Corporate Payables receives a check back from the US Postal Service for a subscriber payment, we will update the check with a bad address indicator Unclaimed Check/Rebate. Unclaimed rebates will stay outstanding for one year from the date on the check. After this window, they will become stale and will not be able to be cashed. If the check remains unclaimed, it will be escheated to the state after the appropriated period","2021-07-28 13:48:07"
179326,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 14:09:03"
179327,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 14:09:06"
179331,,,"2021-07-28 14:15:03"
179332,,,"2021-07-28 14:15:06"
179333,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:05"
179334,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:08"
179335,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:10"
179336,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:13"
179337,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:16"
179338,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:18"
179339,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:21"
179340,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:24"
179341,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:26"
179342,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:29"
179343,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:32"
179344,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:35"
179345,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:38"
179346,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:41"
179347,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:18:44"
179348,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:47"
179349,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:49"
179350,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:52"
179351,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:55"
179352,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:18:57"
179353,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:00"
179354,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:03"
179355,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:06"
179356,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:08"
179357,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:11"
179358,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:14"
179359,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:17"
179360,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:19"
179361,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:22"
179362,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:24"
179363,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:27"
179364,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:30"
179365,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:33"
179366,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:35"
179367,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:38"
179368,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:41"
179369,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:43"
179370,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:46"
179371,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:49"
179372,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:19:52"
179373,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:55"
179374,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:19:57"
179375,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:20:00"
179376,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:20:03"
179377,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:20:06"
179378,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:20:08"
179379,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:20:11"
179380,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:20:14"
179381,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:20:17"
179382,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:20:20"
179383,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-28 14:20:23"
179384,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:20:26"
179385,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:20:30"
179386,,"No rebates have been paid or unclaimed for any prior year.","2021-07-28 14:20:33"
179387,,,"2021-07-28 14:20:53"
179388,,,"2021-07-28 14:20:56"
179389,,"Mail returned by the post office is worked on a daily basis. The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","2021-07-28 14:21:03"
179390,,"Mail returned by the post office is worked on a daily basis. The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","2021-07-28 14:21:06"
179393,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 14:39:03"
179394,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 14:39:06"
179405,,,"2021-07-28 15:03:03"
179406,,,"2021-07-28 15:03:06"
179407,,,"2021-07-28 15:03:09"
179415,,,"2021-07-28 15:24:03"
179416,,,"2021-07-28 15:24:06"
179419,,"Phone call, email","2021-07-28 15:24:17"
179420,,"Phone call, email","2021-07-28 15:24:20"
179427,,,"2021-07-28 15:45:07"
179428,,,"2021-07-28 15:45:11"
179432,,,"2021-07-28 15:51:03"
179433,,,"2021-07-28 15:51:06"
179444,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-28 16:09:04"
179445,,"N/A - No rebates paid for prior reporting years","2021-07-28 16:09:06"
179446,,,"2021-07-28 16:09:09"
179447,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-28 16:09:12"
179448,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-28 16:09:15"
179449,,"N/A - No rebates paid for prior reporting years","2021-07-28 16:09:18"
179450,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-28 16:09:20"
179451,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-28 16:09:23"
179452,,"N/A - No rebates paid for prior reporting years","2021-07-28 16:09:26"
179453,,"N/A - No rebates paid for prior reporting years","2021-07-28 16:09:29"
179457,,"Not Applicable","2021-07-28 16:15:09"
179458,,"Not Applicable","2021-07-28 16:15:12"
179459,,"Not Applicable","2021-07-28 16:15:16"
179460,,"Not Applicable","2021-07-28 16:15:18"
179461,,"Not Applicable","2021-07-28 16:15:22"
179462,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 16:21:03"
179463,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 16:21:06"
179491,,,"2021-07-28 17:03:27"
179492,,,"2021-07-28 17:03:30"
179493,,,"2021-07-28 17:12:03"
179494,,,"2021-07-28 17:12:06"
179495,,,"2021-07-28 17:12:08"
179526,,,"2021-07-28 17:57:05"
179527,,,"2021-07-28 17:57:07"
179528,,,"2021-07-28 17:57:10"
179529,,,"2021-07-28 17:57:13"
179530,,,"2021-07-28 17:57:16"
179531,,,"2021-07-28 17:57:19"
179532,,,"2021-07-28 17:57:21"
179533,,,"2021-07-28 17:57:25"
179534,,,"2021-07-28 17:57:27"
179535,,,"2021-07-28 17:57:30"
179536,,,"2021-07-28 17:57:33"
179537,,,"2021-07-28 17:57:36"
179538,,,"2021-07-28 17:57:39"
179539,,,"2021-07-28 17:57:42"
179540,,,"2021-07-28 17:57:45"
179541,,,"2021-07-28 17:57:48"
179542,,,"2021-07-28 17:57:50"
179543,,,"2021-07-28 17:57:53"
179544,,,"2021-07-28 17:57:56"
179545,,,"2021-07-28 17:57:59"
179546,,,"2021-07-28 17:58:02"
179547,,,"2021-07-28 17:58:04"
179548,,,"2021-07-28 17:58:07"
179549,,,"2021-07-28 17:58:10"
179550,,,"2021-07-28 17:58:12"
179551,,,"2021-07-28 17:58:15"
179552,,,"2021-07-28 17:58:18"
179553,,,"2021-07-28 17:58:21"
179554,,,"2021-07-28 17:58:23"
179559,,,"2021-07-28 17:58:45"
179560,,,"2021-07-28 17:58:48"
179561,,,"2021-07-28 17:58:51"
179562,,,"2021-07-28 17:58:53"
179563,,,"2021-07-28 17:58:56"
179564,,,"2021-07-28 17:59:00"
179565,,,"2021-07-28 17:59:02"
179566,,,"2021-07-28 17:59:05"
179567,,,"2021-07-28 17:59:08"
179568,,,"2021-07-28 17:59:11"
179569,,,"2021-07-28 17:59:14"
179570,,,"2021-07-28 17:59:16"
179571,,,"2021-07-28 17:59:19"
179572,,,"2021-07-28 17:59:22"
179573,,,"2021-07-28 17:59:24"
179574,,,"2021-07-28 17:59:27"
179575,,,"2021-07-28 17:59:30"
179576,,,"2021-07-28 17:59:33"
179577,,,"2021-07-28 17:59:36"
179578,,,"2021-07-28 17:59:39"
179579,,,"2021-07-28 17:59:42"
179580,,,"2021-07-28 17:59:44"
179581,,,"2021-07-28 17:59:47"
179582,,,"2021-07-28 17:59:50"
179583,,,"2021-07-28 17:59:52"
179584,,,"2021-07-28 17:59:55"
179585,,,"2021-07-28 17:59:58"
179586,,,"2021-07-28 18:00:03"
179587,,,"2021-07-28 18:00:06"
179588,,,"2021-07-28 18:00:09"
179597,,"The dormancy of payments is monitored and state protocols related to the escheatment of funds is followed.","2021-07-28 18:09:03"
179598,,"The dormancy of payments is monitored and state protocols related to the escheatment of funds is followed.","2021-07-28 18:09:06"
179599,,"The dormancy of payments is monitored and state protocols related to the escheatment of funds is followed.","2021-07-28 18:15:03"
179600,,"The dormancy of payments is monitored and state protocols related to the escheatment of funds is followed.","2021-07-28 18:15:07"
179601,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-07-28 18:15:12"
179602,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-07-28 18:15:16"
179603,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-07-28 18:15:19"
179604,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-07-28 18:15:23"
179605,,,"2021-07-28 18:18:03"
179606,,,"2021-07-28 18:18:06"
179614,,,"2021-07-28 18:45:03"
179615,,,"2021-07-28 18:45:06"
179616,,,"2021-07-28 18:54:03"
179617,,,"2021-07-28 18:54:06"
179620,,,"2021-07-28 19:03:03"
179621,,,"2021-07-28 19:03:06"
179622,,,"2021-07-28 19:03:10"
179623,,,"2021-07-28 19:03:13"
179630,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 19:42:03"
179631,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 19:42:06"
179655,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 21:36:03"
179656,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-28 21:36:06"
179662,,"The unclaimed property team identifies the dormancy period for each stale check, as determined by the payee’s state of last known residence. When a  check has become dormant, the unclaimed property team mails a due diligence letter to the payee’s last known address according to state requirements.","2021-07-28 22:12:03"
179663,,"The unclaimed property team identifies the dormancy period for each stale check, as determined by the payee’s state of last known residence. When a  check has become dormant, the unclaimed property team mails a due diligence letter to the payee’s last known address according to state requirements.","2021-07-28 22:12:06"
179684,,"It is the policy of Medica to mail search letters for its Entities at either six (6) or ten (10) months outstanding.  The letter must also provide the payee with an opportunity to respond with a reason for not having cashed the check and request a replacement check if appropriate.  [CRLF]• Medica mails final due diligence letters for its entities in the timelines specified in each state’s unclaimed property statutes.  This timing is typically just prior to filing and remitting the properties to the states.  The final due diligence letter contains language alerting the payee  that the funds will be turned over to the state if a response is not received by a specified due date.","2021-07-28 23:51:04"
179685,,"It is the policy of Medica to mail search letters for its Entities at either six (6) or ten (10) months outstanding.  The letter must also provide the payee with an opportunity to respond with a reason for not having cashed the check and request a replacement check if appropriate.  [CRLF]• Medica mails final due diligence letters for its entities in the timelines specified in each state’s unclaimed property statutes.  This timing is typically just prior to filing and remitting the properties to the states.  The final due diligence letter contains language alerting the payee  that the funds will be turned over to the state if a response is not received by a specified due date.","2021-07-28 23:51:07"
179686,,,"2021-07-28 23:51:09"
179687,,"It is the policy of Medica to mail search letters for its Entities at either six (6) or ten (10) months outstanding.  The letter must also provide the payee with an opportunity to respond with a reason for not having cashed the check and request a replacement check if appropriate.  [CRLF]• Medica mails final due diligence letters for its entities in the timelines specified in each state’s unclaimed property statutes.  This timing is typically just prior to filing and remitting the properties to the states.  The final due diligence letter contains language alerting the payee  that the funds will be turned over to the state if a response is not received by a specified due date.","2021-07-28 23:51:12"
179688,,,"2021-07-28 23:51:15"
179689,,,"2021-07-28 23:51:18"
179690,,"It is the policy of Medica to mail search letters for its Entities at either six (6) or ten (10) months outstanding.  The letter must also provide the payee with an opportunity to respond with a reason for not having cashed the check and request a replacement check if appropriate.  [CRLF]• Medica mails final due diligence letters for its entities in the timelines specified in each state’s unclaimed property statutes.  This timing is typically just prior to filing and remitting the properties to the states.  The final due diligence letter contains language alerting the payee  that the funds will be turned over to the state if a response is not received by a specified due date.","2021-07-28 23:51:21"
179691,,,"2021-07-28 23:51:23"
179692,,,"2021-07-28 23:51:26"
179693,,"It is the policy of Medica to mail search letters for its Entities at either six (6) or ten (10) months outstanding.  The letter must also provide the payee with an opportunity to respond with a reason for not having cashed the check and request a replacement check if appropriate.  [CRLF]• Medica mails final due diligence letters for its entities in the timelines specified in each state’s unclaimed property statutes.  This timing is typically just prior to filing and remitting the properties to the states.  The final due diligence letter contains language alerting the payee  that the funds will be turned over to the state if a response is not received by a specified due date.","2021-07-28 23:51:29"
179700,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 08:48:03"
179701,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 08:48:06"
179702,,,"2021-07-29 08:51:03"
179703,,,"2021-07-29 08:51:06"
179704,,,"2021-07-29 09:00:09"
179705,,,"2021-07-29 09:00:12"
179706,,,"2021-07-29 09:24:03"
179707,,,"2021-07-29 09:24:06"
179708,,,"2021-07-29 09:36:03"
179709,,,"2021-07-29 09:36:06"
179710,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 09:36:11"
179711,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 09:36:14"
179714,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 10:00:04"
179715,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 10:00:07"
179716,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 10:00:10"
179717,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 10:00:13"
179718,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 10:00:17"
179719,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 10:00:19"
179720,,,"2021-07-29 10:06:04"
179721,,,"2021-07-29 10:06:07"
179722,,,"2021-07-29 10:06:11"
179723,,,"2021-07-29 10:06:14"
179724,,,"2021-07-29 10:12:03"
179725,,,"2021-07-29 10:12:06"
179726,,,"2021-07-29 10:15:03"
179727,,,"2021-07-29 10:15:06"
179728,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 10:15:11"
179729,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 10:15:15"
179732,,,"2021-07-29 10:21:04"
179733,,,"2021-07-29 10:21:07"
179734,,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","2021-07-29 10:36:04"
179735,,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","2021-07-29 10:36:07"
179736,,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","2021-07-29 10:36:10"
179737,,"Mail returned by the post office is worked on a daily basis. The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","2021-07-29 10:57:03"
179738,,"Mail returned by the post office is worked on a daily basis. The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","2021-07-29 10:57:06"
179739,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-29 11:09:03"
179740,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-29 11:09:06"
179741,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 11:15:03"
179742,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 11:15:06"
179743,,,"2021-07-29 11:15:11"
179744,,,"2021-07-29 11:15:15"
179745,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 11:27:03"
179746,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 11:27:06"
179747,,,"2021-07-29 11:33:03"
179748,,,"2021-07-29 11:33:06"
179749,,"University of Utah Health Insurance Plans (UUHIP) sent out individual letters to policyholders notifying them that they had an uncashed check, included a notification with subsequent bills, and made phone calls trying to reach the policyholders.","2021-07-29 11:39:04"
179750,,"University of Utah Health Insurance Plans (UUHIP) sent out individual letters to policyholders notifying them that they had an uncashed check, included a notification with subsequent bills, and made phone calls trying to reach the policyholders.","2021-07-29 11:39:06"
179776,,,"2021-07-29 11:51:05"
179777,,,"2021-07-29 11:51:07"
179778,,,"2021-07-29 11:57:04"
179779,,,"2021-07-29 11:57:07"
179782,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 11:57:20"
179783,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 11:57:23"
179784,,,"2021-07-29 12:00:07"
179785,,,"2021-07-29 12:00:11"
179786,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-29 12:03:03"
179787,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-29 12:03:06"
179788,,,"2021-07-29 12:06:04"
179789,,,"2021-07-29 12:06:07"
179790,,,"2021-07-29 12:06:09"
179796,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:04"
179797,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:06"
179798,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:09"
179799,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:12"
179800,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:16"
179801,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:19"
179802,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:22"
179803,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:25"
179804,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 12:24:28"
179815,,,"2021-07-29 12:36:20"
179816,,,"2021-07-29 12:36:23"
179821,,,"2021-07-29 12:48:06"
179822,,,"2021-07-29 12:48:09"
179823,,,"2021-07-29 12:48:12"
179824,,,"2021-07-29 12:48:15"
179825,,,"2021-07-29 12:48:18"
179826,,,"2021-07-29 12:48:21"
179827,,,"2021-07-29 12:48:24"
179828,,,"2021-07-29 12:48:27"
179829,,,"2021-07-29 12:48:30"
179830,,,"2021-07-29 12:48:33"
179831,,,"2021-07-29 12:48:35"
179832,,,"2021-07-29 12:48:38"
179833,,,"2021-07-29 12:48:41"
179834,,,"2021-07-29 12:48:44"
179835,,,"2021-07-29 12:48:47"
179836,,,"2021-07-29 12:48:50"
179837,,,"2021-07-29 12:48:53"
179838,,,"2021-07-29 12:48:56"
179839,,,"2021-07-29 12:48:59"
179840,,,"2021-07-29 12:49:02"
179841,,,"2021-07-29 12:49:05"
179842,,,"2021-07-29 12:49:07"
179843,,,"2021-07-29 12:49:10"
179844,,,"2021-07-29 12:49:14"
179845,,,"2021-07-29 12:49:16"
179846,,,"2021-07-29 12:49:19"
179847,,,"2021-07-29 12:49:22"
179848,,,"2021-07-29 12:49:24"
179849,,,"2021-07-29 12:49:27"
179850,,,"2021-07-29 12:49:30"
179851,,,"2021-07-29 12:49:33"
179852,,,"2021-07-29 12:49:36"
179853,,,"2021-07-29 12:49:39"
179854,,,"2021-07-29 12:49:42"
179855,,,"2021-07-29 12:49:45"
179856,,,"2021-07-29 12:49:48"
179857,,,"2021-07-29 12:49:50"
179858,,,"2021-07-29 12:49:53"
179859,,,"2021-07-29 12:49:56"
179860,,,"2021-07-29 12:49:59"
179861,,,"2021-07-29 12:50:02"
179862,,,"2021-07-29 12:50:05"
179863,,,"2021-07-29 12:50:07"
179864,,,"2021-07-29 12:50:10"
179865,,,"2021-07-29 12:50:13"
179866,,,"2021-07-29 12:50:16"
179867,,,"2021-07-29 12:50:19"
179868,,,"2021-07-29 12:50:21"
179869,,,"2021-07-29 12:50:24"
179870,,,"2021-07-29 12:50:27"
179871,,,"2021-07-29 12:50:30"
179872,,,"2021-07-29 12:50:33"
179873,,,"2021-07-29 12:50:36"
179874,,,"2021-07-29 12:50:39"
179875,,,"2021-07-29 12:50:42"
179919,,,"2021-07-29 12:57:04"
179920,,,"2021-07-29 12:57:06"
179921,,,"2021-07-29 12:57:09"
179922,,,"2021-07-29 12:57:12"
179923,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-29 12:57:17"
179924,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-29 12:57:21"
179932,,,"2021-07-29 13:03:21"
179933,,,"2021-07-29 13:03:24"
179938,,,"2021-07-29 13:06:17"
179939,,,"2021-07-29 13:06:20"
179940,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 13:06:24"
179941,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 13:06:27"
179942,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 13:06:30"
179943,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 13:06:33"
179944,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 13:06:36"
179945,,,"2021-07-29 13:09:03"
179946,,,"2021-07-29 13:09:06"
179947,,,"2021-07-29 13:09:11"
179948,,,"2021-07-29 13:09:14"
179949,,,"2021-07-29 13:09:19"
179950,,,"2021-07-29 13:09:21"
179951,,,"2021-07-29 13:09:26"
179952,,,"2021-07-29 13:09:28"
179976,,,"2021-07-29 13:18:03"
179977,,,"2021-07-29 13:18:06"
179978,,,"2021-07-29 13:18:09"
179979,,,"2021-07-29 13:18:12"
179980,,,"2021-07-29 13:18:15"
179981,,,"2021-07-29 13:18:17"
179994,,,"2021-07-29 13:19:02"
179995,,,"2021-07-29 13:19:05"
180037,,,"2021-07-29 13:23:07"
180038,,,"2021-07-29 13:23:10"
180039,,,"2021-07-29 13:23:14"
180040,,,"2021-07-29 13:23:17"
180041,,,"2021-07-29 13:23:21"
180042,,,"2021-07-29 13:23:25"
180043,,,"2021-07-29 13:24:04"
180044,,,"2021-07-29 13:24:07"
180045,,,"2021-07-29 13:24:10"
180046,,,"2021-07-29 13:24:15"
180047,,,"2021-07-29 13:24:18"
180101,,,"2021-07-29 13:54:33"
180102,,,"2021-07-29 13:54:36"
180103,,"The Company used the most recent mailing address available on file to locate the policyholders. Then the company utilized 2 USPS processes for address validation to send MLR checks: National Change of Address (NCOA) and CASS.[CRLF]1. NCOA identifies anyone that moved and appends the new address[CRLF]2. CASS is a USPS standardization software.  It puts the addresses in the preferred USPS format.","2021-07-29 13:54:41"
180104,,"The Company used the most recent mailing address available on file to locate the policyholders. Then the company utilized 2 USPS processes for address validation to send MLR checks: National Change of Address (NCOA) and CASS.[CRLF]1. NCOA identifies anyone that moved and appends the new address[CRLF]2. CASS is a USPS standardization software.  It puts the addresses in the preferred USPS format.","2021-07-29 13:54:44"
180107,,"The Company used the most recent mailing address available on file to locate the policyholders. Then the company utilized 2 USPS processes for address validation to send MLR checks: National Change of Address (NCOA) and CASS.[CRLF]1. NCOA identifies anyone that moved and appends the new address[CRLF]2. CASS is a USPS standardization software.  It puts the addresses in the preferred USPS format.","2021-07-29 13:54:56"
180108,,"The Company used the most recent mailing address available on file to locate the policyholders. Then the company utilized 2 USPS processes for address validation to send MLR checks: National Change of Address (NCOA) and CASS.[CRLF]1. NCOA identifies anyone that moved and appends the new address[CRLF]2. CASS is a USPS standardization software.  It puts the addresses in the preferred USPS format.","2021-07-29 13:54:58"
180109,,"The Company used the most recent mailing address available on file to locate the policyholders. Then the company utilized 2 USPS processes for address validation to send MLR checks: National Change of Address (NCOA) and CASS.[CRLF]1. NCOA identifies anyone that moved and appends the new address[CRLF]2. CASS is a USPS standardization software.  It puts the addresses in the preferred USPS format.","2021-07-29 13:55:03"
180110,,"The Company used the most recent mailing address available on file to locate the policyholders. Then the company utilized 2 USPS processes for address validation to send MLR checks: National Change of Address (NCOA) and CASS.[CRLF]1. NCOA identifies anyone that moved and appends the new address[CRLF]2. CASS is a USPS standardization software.  It puts the addresses in the preferred USPS format.","2021-07-29 13:55:05"
180111,,,"2021-07-29 13:57:03"
180112,,,"2021-07-29 13:57:06"
180113,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 13:57:10"
180114,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 13:57:14"
180115,,"$0","2021-07-29 14:03:04"
180116,,,"2021-07-29 14:03:07"
180117,,,"2021-07-29 14:03:10"
180118,,,"2021-07-29 14:03:12"
180119,,,"2021-07-29 14:03:15"
180120,,,"2021-07-29 14:03:18"
180121,,,"2021-07-29 14:03:21"
180122,,,"2021-07-29 14:03:24"
180123,,,"2021-07-29 14:03:26"
180124,,,"2021-07-29 14:03:30"
180125,,,"2021-07-29 14:03:33"
180126,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:09:07"
180127,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:09:10"
180128,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-29 14:12:03"
180129,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-29 14:12:06"
180179,,"If checks are returned, the subscriber groups are contacted directly and address or other changes are made so the checks can be delivered.  If a group has goes out of business, multiple attempts are made to contact the owner.  If no one can be reached, the refund is split among the subscribers and mailed to them directly.","2021-07-29 14:26:08"
180180,,"If checks are returned, the subscriber groups are contacted directly and address or other changes are made so the checks can be delivered.  If a group has goes out of business, multiple attempts are made to contact the owner.  If no one can be reached, the refund is split among the subscribers and mailed to them directly.","2021-07-29 14:26:11"
180237,,,"2021-07-29 14:36:04"
180238,,,"2021-07-29 14:36:06"
180244,,,"2021-07-29 14:45:15"
180245,,,"2021-07-29 14:45:19"
180246,,,"2021-07-29 14:48:04"
180247,,"The unclaimed property team identifies the dormancy period for each stale check, as determined by the payee’s state of last known residence. When a  check has become dormant, the unclaimed property team mails a due diligence letter to the payee’s last known address according to state requirements.","2021-07-29 14:48:07"
180250,,,"2021-07-29 14:57:04"
180251,,,"2021-07-29 14:57:07"
180252,,"If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.","2021-07-29 14:57:12"
180253,,"If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.","2021-07-29 14:57:15"
180254,,,"2021-07-29 14:57:22"
180255,,,"2021-07-29 14:57:25"
180256,,,"2021-07-29 14:57:28"
180257,,,"2021-07-29 14:57:31"
180258,,,"2021-07-29 14:57:35"
180259,,,"2021-07-29 14:57:38"
180260,,,"2021-07-29 14:57:41"
180261,,,"2021-07-29 14:57:44"
180262,,,"2021-07-29 14:57:47"
180263,,,"2021-07-29 14:57:50"
180264,,,"2021-07-29 14:57:52"
180265,,,"2021-07-29 14:57:55"
180266,,,"2021-07-29 14:57:58"
180267,,,"2021-07-29 14:58:02"
180268,,,"2021-07-29 14:58:05"
180269,,,"2021-07-29 14:58:08"
180270,,,"2021-07-29 14:58:11"
180271,,,"2021-07-29 14:58:13"
180272,,,"2021-07-29 14:58:16"
180273,,,"2021-07-29 14:58:19"
180274,,,"2021-07-29 14:58:22"
180275,,,"2021-07-29 14:58:25"
180276,,,"2021-07-29 14:58:28"
180277,,,"2021-07-29 14:58:31"
180278,,,"2021-07-29 14:58:34"
180279,,,"2021-07-29 14:58:37"
180280,,,"2021-07-29 14:58:40"
180281,,,"2021-07-29 14:58:43"
180282,,,"2021-07-29 14:58:47"
180283,,,"2021-07-29 14:58:50"
180284,,,"2021-07-29 14:58:53"
180285,,,"2021-07-29 14:58:55"
180286,,,"2021-07-29 14:58:58"
180287,,,"2021-07-29 14:59:01"
180288,,,"2021-07-29 14:59:04"
180289,,,"2021-07-29 14:59:08"
180290,,,"2021-07-29 14:59:10"
180291,,,"2021-07-29 14:59:13"
180292,,,"2021-07-29 14:59:16"
180293,,,"2021-07-29 14:59:19"
180294,,,"2021-07-29 14:59:21"
180295,,,"2021-07-29 14:59:24"
180296,,,"2021-07-29 14:59:27"
180297,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:34"
180298,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:36"
180299,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:40"
180300,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:42"
180301,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:45"
180302,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:49"
180303,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:52"
180304,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:56"
180305,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 14:59:59"
180306,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:04"
180307,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:08"
180308,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:11"
180309,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:14"
180310,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:17"
180311,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:20"
180312,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:23"
180313,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:26"
180314,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:29"
180315,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:33"
180316,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:36"
180317,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:39"
180318,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:42"
180319,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:45"
180320,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:48"
180321,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:52"
180322,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:55"
180323,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:00:58"
180324,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:01"
180325,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:04"
180326,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:08"
180327,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:10"
180328,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:13"
180329,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:16"
180330,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:19"
180331,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:22"
180332,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:25"
180333,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:28"
180334,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:31"
180335,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:35"
180336,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:38"
180337,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:41"
180338,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:43"
180339,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:46"
180340,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:49"
180341,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:52"
180342,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:55"
180343,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:01:58"
180344,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:02:01"
180345,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:02:04"
180346,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:02:07"
180347,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:02:10"
180348,,,"2021-07-29 15:02:33"
180349,,,"2021-07-29 15:02:36"
180350,,,"2021-07-29 15:02:41"
180351,,,"2021-07-29 15:02:44"
180353,,"We search a Thompson Reuters system for the most recent address for each individual.  If no better address is found, we close out the check as “mailing address unavailable” and put aside until the state’s Unclaimed Property filing.","2021-07-29 15:06:04"
180354,,"We search a Thompson Reuters system for the most recent address for each individual.  If no better address is found, we close out the check as “mailing address unavailable” and put aside until the state’s Unclaimed Property filing.","2021-07-29 15:06:07"
180358,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:09:04"
180359,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 15:09:07"
180368,,,"2021-07-29 15:15:04"
180369,,,"2021-07-29 15:15:08"
180370,,,"2021-07-29 15:15:11"
180371,,,"2021-07-29 15:15:14"
180372,,,"2021-07-29 15:15:18"
180373,,,"2021-07-29 15:15:22"
180374,,,"2021-07-29 15:15:25"
180375,,,"2021-07-29 15:15:28"
180376,,,"2021-07-29 15:15:30"
180377,,,"2021-07-29 15:15:34"
180378,,,"2021-07-29 15:15:37"
180379,,,"2021-07-29 15:15:40"
180380,,,"2021-07-29 15:15:43"
180381,,,"2021-07-29 15:15:46"
180382,,,"2021-07-29 15:15:49"
180383,,,"2021-07-29 15:15:51"
180384,,,"2021-07-29 15:15:54"
180385,,,"2021-07-29 15:15:58"
180388,,,"2021-07-29 15:27:05"
180389,,,"2021-07-29 15:27:08"
180396,,,"2021-07-29 15:33:06"
180397,,,"2021-07-29 15:33:09"
180398,,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","2021-07-29 15:33:12"
180399,,,"2021-07-29 15:33:15"
180400,,,"2021-07-29 15:33:17"
180401,,,"2021-07-29 15:33:20"
180402,,,"2021-07-29 15:33:24"
180403,,,"2021-07-29 15:33:27"
180404,,,"2021-07-29 15:33:30"
180405,,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","2021-07-29 15:33:33"
180406,,,"2021-07-29 15:33:36"
180407,,,"2021-07-29 15:33:39"
180408,,,"2021-07-29 15:33:42"
180409,,,"2021-07-29 15:33:45"
180410,,,"2021-07-29 15:33:48"
180411,,,"2021-07-29 15:33:51"
180412,,,"2021-07-29 15:33:54"
180413,,,"2021-07-29 15:33:56"
180414,,,"2021-07-29 15:33:59"
180415,,,"2021-07-29 15:34:02"
180416,,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","2021-07-29 15:34:05"
180417,,,"2021-07-29 15:34:08"
180418,,,"2021-07-29 15:34:12"
180419,,,"2021-07-29 15:34:15"
180420,,,"2021-07-29 15:34:17"
180421,,,"2021-07-29 15:34:20"
180422,,,"2021-07-29 15:34:23"
180423,,,"2021-07-29 15:34:26"
180424,,,"2021-07-29 15:34:28"
180425,,,"2021-07-29 15:34:32"
180426,,,"2021-07-29 15:34:34"
180427,,,"2021-07-29 15:34:37"
180428,,,"2021-07-29 15:34:40"
180429,,,"2021-07-29 15:34:43"
180430,,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","2021-07-29 15:34:46"
180431,,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","2021-07-29 15:34:49"
180432,,,"2021-07-29 15:34:51"
180433,,,"2021-07-29 15:34:54"
180434,,,"2021-07-29 15:34:57"
180435,,,"2021-07-29 15:35:01"
180436,,,"2021-07-29 15:35:04"
180437,,,"2021-07-29 15:35:07"
180441,,,"2021-07-29 15:39:15"
180442,,,"2021-07-29 15:39:18"
180443,,,"2021-07-29 15:42:04"
180444,,,"2021-07-29 15:42:06"
180445,,"N/A - No rebate owed.","2021-07-29 15:48:04"
180446,,"N/A - No rebates owed.","2021-07-29 15:48:06"
180447,,"N/A - No rebate owed.","2021-07-29 15:48:09"
180448,,"Not Applicable, not rebate.","2021-07-29 15:57:04"
180449,,"N/A - No rebate owed.","2021-07-29 15:57:07"
180450,,"N/A - No rebates owed.","2021-07-29 15:57:10"
180451,,,"2021-07-29 15:57:15"
180452,,,"2021-07-29 15:57:18"
180453,,,"2021-07-29 15:57:20"
180454,,,"2021-07-29 15:57:23"
180455,,,"2021-07-29 16:00:08"
180456,,,"2021-07-29 16:00:15"
180457,,,"2021-07-29 16:00:21"
180458,,,"2021-07-29 16:00:24"
180459,,,"2021-07-29 16:00:27"
180460,,,"2021-07-29 16:03:04"
180461,,,"2021-07-29 16:03:07"
180462,,,"2021-07-29 16:06:04"
180463,,,"2021-07-29 16:06:06"
180464,,,"2021-07-29 16:12:04"
180465,,,"2021-07-29 16:12:07"
180466,,,"2021-07-29 16:18:04"
180467,,,"2021-07-29 16:18:07"
180473,,,"2021-07-29 16:42:04"
180474,,,"2021-07-29 16:42:06"
180475,,,"2021-07-29 16:42:14"
180476,,,"2021-07-29 16:42:17"
180477,,,"2021-07-29 16:42:19"
180478,,,"2021-07-29 16:42:22"
180479,,,"2021-07-29 16:42:25"
180480,,,"2021-07-29 16:42:28"
180481,,,"2021-07-29 16:42:31"
180482,,,"2021-07-29 16:42:34"
180483,,,"2021-07-29 16:42:37"
180484,,,"2021-07-29 16:42:39"
180485,,,"2021-07-29 16:42:42"
180486,,,"2021-07-29 16:42:45"
180487,,,"2021-07-29 16:42:48"
180488,,,"2021-07-29 16:42:51"
180489,,,"2021-07-29 16:42:53"
180490,,,"2021-07-29 16:42:56"
180491,,,"2021-07-29 16:42:59"
180492,,,"2021-07-29 16:43:02"
180493,,,"2021-07-29 16:43:05"
180494,,,"2021-07-29 16:43:08"
180495,,,"2021-07-29 16:43:11"
180496,,,"2021-07-29 16:43:13"
180497,,,"2021-07-29 16:43:16"
180498,,,"2021-07-29 16:43:19"
180499,,,"2021-07-29 16:43:22"
180500,,,"2021-07-29 16:43:24"
180501,,,"2021-07-29 16:43:27"
180502,,,"2021-07-29 16:43:30"
180503,,,"2021-07-29 16:43:32"
180504,,,"2021-07-29 16:43:35"
180505,,,"2021-07-29 16:43:38"
180506,,,"2021-07-29 16:43:41"
180507,,,"2021-07-29 16:43:44"
180508,,,"2021-07-29 16:43:47"
180509,,,"2021-07-29 16:43:49"
180510,,,"2021-07-29 16:43:52"
180511,,,"2021-07-29 16:43:55"
180512,,,"2021-07-29 16:43:58"
180513,,,"2021-07-29 16:44:01"
180514,,,"2021-07-29 16:44:03"
180515,,,"2021-07-29 16:44:06"
180516,,,"2021-07-29 16:44:09"
180517,,,"2021-07-29 16:44:12"
180518,,,"2021-07-29 16:44:14"
180519,,,"2021-07-29 16:44:17"
180520,,,"2021-07-29 16:44:20"
180521,,,"2021-07-29 16:44:22"
180522,,,"2021-07-29 16:44:25"
180523,,,"2021-07-29 16:44:28"
180524,,,"2021-07-29 16:44:31"
180525,,,"2021-07-29 16:44:34"
180526,,,"2021-07-29 16:44:37"
180527,,,"2021-07-29 16:44:39"
180528,,,"2021-07-29 16:44:42"
180529,,,"2021-07-29 16:44:45"
180530,,"1) Change of addresses from returned mail were used to send mail back out[CRLF]2) Unclaimed property/uncashed check letters were mailed in March 2020 for all 2018 IP outstanding checks[CRLF]3) E-mail notifications were sent to those with outstanding checks for whom we had email addresses. Emails are sent out in advance of mailing of checks so members can expect the check.[CRLF]4) Notifications were put on our website for IP members letting them know that rebate checks had been issued[CRLF]5) An e-mail box was established specifically to address member questions about rebate checks, where they are, and how to get them reissued if the check wasn’t received[CRLF]6) FAQs were distributed to all call centers to assist members with questions about their rebate and how to get it.","2021-07-29 16:45:04"
180531,,"1) Change of addresses from returned mail were used to send mail back out[CRLF]2) Unclaimed property/uncashed check letters were mailed in March 2020 for all 2018 IP outstanding checks[CRLF]3) E-mail notifications were sent to those with outstanding checks for whom we had email addresses. Emails are sent out in advance of mailing of checks so members can expect the check.[CRLF]4) Notifications were put on our website for IP members letting them know that rebate checks had been issued[CRLF]5) An e-mail box was established specifically to address member questions about rebate checks, where they are, and how to get them reissued if the check wasn’t received[CRLF]6) FAQs were distributed to all call centers to assist members with questions about their rebate and how to get it.","2021-07-29 16:45:07"
180532,,,"2021-07-29 16:48:04"
180533,,,"2021-07-29 16:48:07"
180544,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-29 17:24:12"
180545,,"The plan has attempted to call each policyholder/subscriber with an unclaimed rebate.  Further, the plan has researched alternative contact information for each policyholder/subscriber but is still unable to contact the member. An unclaimed rebate letter was sent to policyholders with outstanding rebates.","2021-07-29 17:24:15"
180546,,,"2021-07-29 17:27:03"
180547,,,"2021-07-29 17:27:06"
180562,,,"2021-07-29 17:48:04"
180563,,,"2021-07-29 17:48:07"
180564,,,"2021-07-29 17:51:04"
180565,,,"2021-07-29 17:51:07"
180566,,,"2021-07-29 17:51:10"
180567,,,"2021-07-29 17:51:13"
180568,,,"2021-07-29 17:51:16"
180569,,,"2021-07-29 17:51:19"
180570,,,"2021-07-29 17:51:21"
180571,,,"2021-07-29 17:51:24"
180572,,,"2021-07-29 17:54:04"
180573,,,"2021-07-29 17:54:07"
180574,,,"2021-07-29 17:54:12"
180575,,,"2021-07-29 17:54:15"
180576,,,"2021-07-29 17:54:20"
180577,,,"2021-07-29 17:54:22"
180580,,,"2021-07-29 18:03:04"
180581,,,"2021-07-29 18:03:07"
180582,,"0","2021-07-29 18:03:10"
180585,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 18:06:04"
180586,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-29 18:06:07"
180589,,,"2021-07-29 18:24:03"
180590,,,"2021-07-29 18:24:06"
180591,,,"2021-07-29 18:27:04"
180592,,,"2021-07-29 18:27:06"
180593,,,"2021-07-29 18:36:04"
180594,,,"2021-07-29 18:36:06"
180600,,,"2021-07-29 18:51:04"
180601,,,"2021-07-29 18:51:08"
180602,,"The unclaimed property team identifies the dormancy period for each stale check, as determined by the payee’s state of last known residence. When a  check has become dormant, the unclaimed property team mails a due diligence letter to the payee’s last known address according to state requirements.","2021-07-29 18:51:10"
180607,,"N/A","2021-07-29 19:03:22"
180608,,"N/A","2021-07-29 19:03:24"
180609,,,"2021-07-29 19:09:04"
180610,,,"2021-07-29 19:09:06"
180614,,"If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.","2021-07-29 19:45:04"
180615,,"If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.","2021-07-29 19:45:07"
180616,,"If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.","2021-07-29 19:45:10"
180621,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-29 20:03:04"
180622,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-29 20:03:07"
180626,,"Not applicable.  No rebates due.","2021-07-29 20:18:04"
180627,,"Not applicable.  No rebates due.","2021-07-29 20:18:07"
180628,,,"2021-07-29 20:39:04"
180629,,,"2021-07-29 20:39:07"
180630,,,"2021-07-29 20:39:09"
180670,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:06"
180671,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:09"
180672,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:12"
180673,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:16"
180674,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:33:18"
180675,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:33:21"
180676,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:24"
180677,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:27"
180678,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:33:30"
180679,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:33:33"
180680,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:33:36"
180681,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:39"
180682,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:33:42"
180683,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:45"
180684,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:48"
180685,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:50"
180686,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:53"
180687,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:56"
180688,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:33:59"
180689,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:02"
180690,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:05"
180691,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:07"
180692,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:10"
180693,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:34:13"
180694,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:16"
180695,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:34:19"
180696,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:34:22"
180697,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:26"
180698,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:29"
180699,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:32"
180700,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:34:35"
180701,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:38"
180702,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:34:40"
180703,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:43"
180704,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:46"
180705,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:49"
180706,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:34:52"
180707,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:55"
180708,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:34:58"
180709,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:01"
180710,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:03"
180711,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:35:06"
180712,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:09"
180713,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:12"
180714,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:15"
180715,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:18"
180716,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:21"
180717,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:35:24"
180718,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:26"
180719,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:29"
180720,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:35:32"
180721,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:35"
180722,,"All methods prescribed by State unclaimed property laws have been observed, and in addition:[CRLF]Established tracking system to identify outstanding checks and those returned undeliverable.[CRLF]Outreach to policyholder to verify and/or update mailing address. [CRLF]Searched public records to confirm continued existence of terminated group policyholders.[CRLF]In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed.[CRLF]Due Diligence letters to be sent to address on record for checks still outstanding in compliance with unclaimed property laws.","2021-07-29 21:35:38"
180723,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:41"
180724,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:44"
180725,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:47"
180726,,"No rebates have been paid or unclaimed for any prior year.","2021-07-29 21:35:49"
180731,,,"2021-07-29 22:39:04"
180732,,,"2021-07-29 22:39:07"
180749,,,"2021-07-30 08:24:04"
180750,,,"2021-07-30 08:24:07"
180755,,,"2021-07-30 09:15:04"
180756,,,"2021-07-30 09:15:07"
180757,,,"2021-07-30 09:18:04"
180758,,,"2021-07-30 09:18:07"
180761,,,"2021-07-30 09:39:04"
180762,,,"2021-07-30 09:39:07"
180763,,,"2021-07-30 09:42:04"
180764,,,"2021-07-30 09:42:07"
180765,,,"2021-07-30 09:48:04"
180766,,,"2021-07-30 09:48:07"
180771,,,"2021-07-30 09:57:04"
180772,,,"2021-07-30 09:57:07"
180773,,,"2021-07-30 10:09:04"
180774,,,"2021-07-30 10:09:06"
180775,,,"2021-07-30 10:12:04"
180776,,,"2021-07-30 10:12:07"
180777,,,"2021-07-30 10:12:10"
180778,,,"2021-07-30 10:12:13"
180779,,,"2021-07-30 10:12:18"
180780,,,"2021-07-30 10:12:21"
180783,,,"2021-07-30 10:18:04"
180784,,,"2021-07-30 10:18:07"
180785,,,"2021-07-30 10:18:10"
180786,,,"2021-07-30 10:18:12"
180787,,,"2021-07-30 10:18:15"
180789,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-30 10:33:10"
180790,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-30 10:33:13"
180791,,,"2021-07-30 10:48:04"
180792,,,"2021-07-30 10:48:06"
180809,,"Individual Subscriber Rebates: [CRLF]•  Customer Service Representatives conduct phone reachouts to members to obtain a better address[CRLF]o If able to obtain a better address, then the funds are mailed to the confirmed address and membership system is updated.[CRLF]o If unable to retrieve a better address, then follow the state rules for unclaimed funds","2021-07-30 10:57:54"
180810,,"Individual Subscriber Rebates: [CRLF]•  Customer Service Representatives conduct phone reachouts to members to obtain a better address[CRLF]o If able to obtain a better address, then the funds are mailed to the confirmed address and membership system is updated.[CRLF]o If unable to retrieve a better address, then follow the state rules for unclaimed funds","2021-07-30 10:57:57"
180822,,,"2021-07-30 11:12:04"
180823,,,"2021-07-30 11:12:06"
180826,,"No method was used. The rebate amount owed to the individual policy subscribers is de minimis.","2021-07-30 11:15:04"
180827,,"No method was used. The rebate amount owed to the individual policy subscribers is de minimis.","2021-07-30 11:15:07"
180831,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-30 11:27:04"
180832,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-07-30 11:27:07"
180833,,,"2021-07-30 11:42:04"
180834,,,"2021-07-30 11:42:07"
180835,,,"2021-07-30 11:42:10"
180836,,,"2021-07-30 11:42:13"
180837,,,"2021-07-30 11:42:15"
180838,,,"2021-07-30 11:42:24"
180839,,,"2021-07-30 11:42:26"
180840,,,"2021-07-30 11:42:29"
180841,,,"2021-07-30 11:42:32"
180842,,,"2021-07-30 11:42:35"
180843,,,"2021-07-30 11:42:38"
180844,,,"2021-07-30 11:42:41"
180845,,,"2021-07-30 11:42:44"
180846,,,"2021-07-30 11:42:47"
180847,,,"2021-07-30 11:42:50"
180848,,,"2021-07-30 11:42:52"
180849,,,"2021-07-30 11:42:55"
180850,,,"2021-07-30 11:42:58"
180851,,,"2021-07-30 11:43:02"
180852,,,"2021-07-30 11:43:05"
180853,,,"2021-07-30 11:43:07"
180854,,,"2021-07-30 11:43:14"
180855,,,"2021-07-30 11:43:17"
180856,,,"2021-07-30 11:43:20"
180857,,,"2021-07-30 11:43:23"
180858,,,"2021-07-30 11:43:26"
180859,,,"2021-07-30 11:43:29"
180860,,,"2021-07-30 11:43:32"
180861,,,"2021-07-30 11:43:35"
180862,,,"2021-07-30 11:43:38"
180863,,,"2021-07-30 11:43:40"
180864,,,"2021-07-30 11:43:44"
180865,,,"2021-07-30 11:43:46"
180866,,,"2021-07-30 11:43:49"
180867,,,"2021-07-30 11:43:52"
180868,,,"2021-07-30 11:43:54"
180869,,,"2021-07-30 11:43:58"
180870,,,"2021-07-30 11:44:01"
180871,,,"2021-07-30 11:44:03"
180872,,,"2021-07-30 11:44:06"
180873,,,"2021-07-30 11:44:09"
180874,,,"2021-07-30 11:44:12"
180875,,,"2021-07-30 11:44:15"
180876,,,"2021-07-30 11:44:18"
180877,,,"2021-07-30 11:44:21"
180878,,,"2021-07-30 11:44:24"
180879,,,"2021-07-30 11:44:27"
180880,,,"2021-07-30 11:44:30"
180881,,,"2021-07-30 11:44:34"
180882,,,"2021-07-30 11:44:36"
180883,,,"2021-07-30 11:44:39"
180884,,,"2021-07-30 11:44:42"
180885,,,"2021-07-30 11:44:45"
180886,,,"2021-07-30 11:44:49"
180887,,,"2021-07-30 11:44:52"
180888,,,"2021-07-30 11:44:55"
180889,,,"2021-07-30 11:44:58"
180890,,,"2021-07-30 11:45:01"
180903,,,"2021-07-30 11:54:04"
180904,,,"2021-07-30 11:54:06"
180909,,,"2021-07-30 12:15:04"
180910,,,"2021-07-30 12:15:07"
180911,,,"2021-07-30 12:15:10"
180912,,"The company reviews outstanding checks for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and to make sure the check gets to the appropriate recipient.  Also, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","2021-07-30 12:21:04"
180913,,,"2021-07-30 12:21:06"
180914,,"The company reviews outstanding checks for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and to make sure the check gets to the appropriate recipient.  Also, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","2021-07-30 12:21:11"
180915,,"The company reviews outstanding checks for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and to make sure the check gets to the appropriate recipient.  Also, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","2021-07-30 12:21:14"
180916,,"SHP Subscriber Rebates:[CRLF]• Account Services team reaches out to students through email for correct mailing address.[CRLF]o If able to obtain a better address, then the funds are mailed to the confirmed address and membership system is updated. [CRLF]o If unable to retrieve a better address, then follow the state rules for unclaimed funds[CRLF][CRLF][CRLF]Individual Subscriber Rebates: [CRLF]•  Customer Service Representatives conduct phone reach outs to members to obtain a better address[CRLF]o If able to obtain a better address, then the funds are mailed to the confirmed address and membership system is updated.[CRLF]o If unable to retrieve a better address, then follow the state rules for unclaimed funds","2021-07-30 12:21:19"
180917,,"SHP Subscriber Rebates:[CRLF]• Account Services team reaches out to students through email for correct mailing address.[CRLF]o If able to obtain a better address, then the funds are mailed to the confirmed address and membership system is updated. [CRLF]o If unable to retrieve a better address, then follow the state rules for unclaimed funds[CRLF][CRLF][CRLF]Individual Subscriber Rebates: [CRLF]•  Customer Service Representatives conduct phone reach outs to members to obtain a better address[CRLF]o If able to obtain a better address, then the funds are mailed to the confirmed address and membership system is updated.[CRLF]o If unable to retrieve a better address, then follow the state rules for unclaimed funds","2021-07-30 12:21:22"
180918,,,"2021-07-30 12:21:26"
180919,,,"2021-07-30 12:21:29"
180921,,,"2021-07-30 12:27:11"
180922,,,"2021-07-30 12:27:13"
180923,,,"2021-07-30 12:27:19"
180924,,,"2021-07-30 12:27:22"
180925,,,"2021-07-30 12:30:04"
180926,,,"2021-07-30 12:30:07"
180927,,,"2021-07-30 12:30:11"
180928,,,"2021-07-30 12:30:14"
180929,,,"2021-07-30 12:30:19"
180930,,"After a check is returned or unclaimed, further research is completed to identify a current address for the policyholder.  If multiple attempts fail to locate the policyholder, the check is  voided and re-issued to the applicable subscribers.  If multiple attempts to locate the subscriber's correct address are not successful, the Company will process any checks in accordance with standard Escheating/Abandoned Property State requirements.","2021-07-30 12:30:22"
180931,,"N/A","2021-07-30 12:30:25"
180938,,,"2021-07-30 12:33:19"
180939,,,"2021-07-30 12:33:22"
180940,,,"2021-07-30 12:33:27"
180941,,,"2021-07-30 12:33:29"
180942,,,"2021-07-30 12:33:33"
180943,,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","2021-07-30 12:33:36"
180944,,,"2021-07-30 12:33:39"
180945,,,"2021-07-30 12:33:41"
180946,,,"2021-07-30 12:33:44"
180947,,,"2021-07-30 12:33:47"
180948,,,"2021-07-30 12:33:50"
180949,,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","2021-07-30 12:33:53"
180950,,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","2021-07-30 12:33:55"
180951,,,"2021-07-30 12:33:58"
180978,,,"2021-07-30 13:03:04"
180979,,,"2021-07-30 13:03:07"
180980,,"After a check is returned or unclaimed, further research is completed to identify a current address for the policyholder.  If multiple attempts fail to locate the policyholder, the check is  voided and re-issued to the applicable subscribers.  If multiple attempts to locate the subscriber's correct address are not successful, the Company will process any checks in accordance with standard Escheating/Abandoned Property State requirements.","2021-07-30 13:03:13"
180981,,"After a check is returned or unclaimed, further research is completed to identify a current address for the policyholder.  If multiple attempts fail to locate the policyholder, the check is  voided and re-issued to the applicable subscribers.  If multiple attempts to locate the subscriber's correct address are not successful, the Company will process any checks in accordance with standard Escheating/Abandoned Property State requirements.","2021-07-30 13:03:16"
180993,,,"2021-07-30 13:36:04"
180994,,,"2021-07-30 13:36:07"
180995,,,"2021-07-30 13:42:04"
180996,,,"2021-07-30 13:42:07"
180997,,,"2021-07-30 14:15:04"
180998,,,"2021-07-30 14:15:07"
181001,,,"2021-07-30 14:18:04"
181002,,,"2021-07-30 14:18:06"
181006,,,"2021-07-30 14:33:04"
181007,,,"2021-07-30 14:33:06"
181008,,,"2021-07-30 14:33:11"
181009,,,"2021-07-30 14:33:14"
181010,,,"2021-07-30 14:33:17"
181011,,,"2021-07-30 14:36:04"
181012,,,"2021-07-30 14:36:06"
181014,,,"2021-07-30 14:42:04"
181015,,,"2021-07-30 14:42:06"
181016,,,"2021-07-30 14:42:11"
181017,,,"2021-07-30 14:42:14"
181018,,,"2021-07-30 14:42:19"
181019,,,"2021-07-30 14:42:22"
181020,,,"2021-07-30 14:42:25"
181023,,,"2021-07-30 14:48:04"
181024,,,"2021-07-30 14:48:07"
181025,,,"2021-07-30 14:48:12"
181026,,"N/A","2021-07-30 14:48:15"
181027,,,"2021-07-30 14:48:17"
181028,,,"2021-07-30 14:51:04"
181029,,"After a check is returned or unclaimed, further research is completed to identify a current address for the policyholder.  If multiple attempts fail to locate the policyholder, the check is  voided and re-issued to the applicable subscribers.  If multiple attempts to locate the subscriber's correct address are not successful, the Company will process any checks in accordance with standard Escheating/Abandoned Property State requirements.","2021-07-30 14:51:07"
181030,,"N/A","2021-07-30 14:51:10"
181031,,"N/A","2021-07-30 14:51:12"
181035,,,"2021-07-30 14:51:29"
181036,,,"2021-07-30 14:51:33"
181037,,,"2021-07-30 14:57:04"
181038,,,"2021-07-30 14:57:07"
181039,,"Rebate checks were issued to policyholders using the address that was on file at the time rebates were paid. If an updated address was received, the check was reissued to the policyholder and sent to the new address. The Company follows all appropriate escheat procedures as require by the states, which includes sending a written notice to the owner of the unclaimed check to the last known address and escheating to the state after the appropriate period.","2021-07-30 14:57:11"
181040,,,"2021-07-30 14:57:14"
181045,,,"2021-07-30 15:06:04"
181046,,,"2021-07-30 15:06:07"
181049,,,"2021-07-30 15:06:20"
181050,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-30 15:06:22"
181051,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-30 15:06:25"
181052,,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","2021-07-30 15:06:28"
181056,,,"2021-07-30 15:15:10"
181057,,,"2021-07-30 15:15:14"
181058,,,"2021-07-30 15:18:04"
181059,,,"2021-07-30 15:18:06"
181060,,,"2021-07-30 15:18:09"
181063,,,"2021-07-30 15:18:21"
181064,,,"2021-07-30 15:18:24"
181065,,,"2021-07-30 15:21:04"
181066,,,"2021-07-30 15:21:07"
181067,,,"2021-07-30 15:21:12"
181068,,,"2021-07-30 15:21:15"
181072,,,"2021-07-30 15:27:04"
181073,,,"2021-07-30 15:27:07"
181075,,,"2021-07-30 15:39:54"
181076,,,"2021-07-30 15:39:58"
181084,,,"2021-07-30 15:54:09"
181085,,,"2021-07-30 15:54:12"
181092,,"The Company made multiple efforts to identify and locate members who had unclaimed rebates. By and large, members with unclaimed rebates fall into one of two groups. The first group being members who received the check but simply did not cash it. The second being members who we were unable to locate, likely due to a bad address on file. For every member notice and check that was sent out, those items were tracked by our mailing vendor to ensure receipt. Any mailing that was identified to have a bad address, was bumped up against the national change of address database to identify any new/forwarding address for the member. If identified, the mailing was sent along to the new address. If there was no new address found, the subscriber was added to a master tracking list for follow up communication. As we had several members who did not have a forwarding addresses automatically identified, we set up a number of televox blasters to inform members to please call us/FFM to update their address.  This was performed in September 2020 and in May 2021.  In September, members were given the option to connect to a CS rep in live time who would update their address immediately in our CRM system and reissue the check or else transfer to FFM if they needed to work with the exchange to update. In May 2021 that we did a follow up phone blaster to roughly 4,000 members who hadn’t cashed their payment yet. This was done roughly in conjunction with the 6 month expiration date of the majority of the checks. Members received one of two calls depending on their situation. Either the televox asked them to call us to update their address so a check could be reissued or for some members whose address was already accurate, we simply asked them to call us to have the check resent to the original address on file as it has now expired.","2021-07-30 16:06:12"
181093,,"The Company made multiple efforts to identify and locate members who had unclaimed rebates. By and large, members with unclaimed rebates fall into one of two groups. The first group being members who received the check but simply did not cash it. The second being members who we were unable to locate, likely due to a bad address on file. For every member notice and check that was sent out, those items were tracked by our mailing vendor to ensure receipt. Any mailing that was identified to have a bad address, was bumped up against the national change of address database to identify any new/forwarding address for the member. If identified, the mailing was sent along to the new address. If there was no new address found, the subscriber was added to a master tracking list for follow up communication. As we had several members who did not have a forwarding addresses automatically identified, we set up a number of televox blasters to inform members to please call us/FFM to update their address.  This was performed in September 2020 and in May 2021.  In September, members were given the option to connect to a CS rep in live time who would update their address immediately in our CRM system and reissue the check or else transfer to FFM if they needed to work with the exchange to update. In May 2021 that we did a follow up phone blaster to roughly 4,000 members who hadn’t cashed their payment yet. This was done roughly in conjunction with the 6 month expiration date of the majority of the checks. Members received one of two calls depending on their situation. Either the televox asked them to call us to update their address so a check could be reissued or for some members whose address was already accurate, we simply asked them to call us to have the check resent to the original address on file as it has now expired.","2021-07-30 16:06:15"
181094,,,"2021-07-30 16:12:11"
181095,,"To locate policyholders/subscribers with uncashed rebate checks or ‘unused’ premium credits, HCSC either obtained address change information from the U.S. Postal Service or from a third party address search firm, as well as requested address change information from policyholders and subscribers to verify receipt of rebate and correct addresses.  In addition, HCSC  sent policyholders and subscribers emails and letters prior to transferring the payments to unclaimed property status.  For rebates that remained unclaimed, HCSC follows its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","2021-07-30 16:12:14"
181096,,"To locate policyholders/subscribers with uncashed rebate checks or ‘unused’ premium credits, HCSC either obtained address change information from the U.S. Postal Service or from a third party address search firm, as well as requested address change information from policyholders and subscribers to verify receipt of rebate and correct addresses.  In addition, HCSC  sent policyholders and subscribers emails and letters prior to transferring the payments to unclaimed property status.  For rebates that remained unclaimed, HCSC follows its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","2021-07-30 16:12:17"
181097,,"To locate policyholders/subscribers with uncashed rebate checks or ‘unused’ premium credits, HCSC either obtained address change information from the U.S. Postal Service or from a third party address search firm, as well as requested address change information from policyholders and subscribers to verify receipt of rebate and correct addresses.  In addition, HCSC  sent policyholders and subscribers emails and letters prior to transferring the payments to unclaimed property status.  For rebates that remained unclaimed, HCSC follows its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","2021-07-30 16:12:20"
181098,,"To locate policyholders/subscribers with uncashed rebate checks or ‘unused’ premium credits, HCSC either obtained address change information from the U.S. Postal Service or from a third party address search firm, as well as requested address change information from policyholders and subscribers to verify receipt of rebate and correct addresses.  In addition, HCSC  sent policyholders and subscribers emails and letters prior to transferring the payments to unclaimed property status.  For rebates that remained unclaimed, HCSC follows its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","2021-07-30 16:12:23"
181099,,"To locate policyholders/subscribers with uncashed rebate checks or ‘unused’ premium credits, HCSC either obtained address change information from the U.S. Postal Service or from a third party address search firm, as well as requested address change information from policyholders and subscribers to verify receipt of rebate and correct addresses.  In addition, HCSC  sent policyholders and subscribers emails and letters prior to transferring the payments to unclaimed property status.  For rebates that remained unclaimed, HCSC follows its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","2021-07-30 16:12:26"
181107,,,"2021-07-30 16:27:15"
181108,,,"2021-07-30 16:27:18"
181112,,,"2021-07-30 16:33:03"
181113,,,"2021-07-30 16:33:06"
181114,,,"2021-07-30 16:39:04"
181115,,,"2021-07-30 16:39:06"
181116,,,"2021-07-30 16:45:04"
181117,,,"2021-07-30 16:45:06"
181128,,,"2021-07-30 16:57:12"
181129,,,"2021-07-30 16:57:14"
181130,,"We verify source systems for updated address information. If no updated address is available, we do not contact anyone to locate a new address. If we identify an updated address, we search the Catalyst system to determine if the member is due an MLR refund from the current and any prior year and reissue those if they have not been assigned a status of escheated.","2021-07-30 17:03:04"
181131,,"We verify source systems for updated address information. If no updated address is available, we do not contact anyone to locate a new address. If we identify an updated address, we search the Catalyst system to determine if the member is due an MLR refund from the current and any prior year and reissue those if they have not been assigned a status of escheated.","2021-07-30 17:03:07"
181135,,,"2021-07-30 17:12:10"
181136,,,"2021-07-30 17:12:13"
181137,,,"2021-07-30 17:12:16"
181138,,,"2021-07-30 17:12:19"
181145,,,"2021-07-30 17:36:04"
181146,,,"2021-07-30 17:36:07"
181155,,,"2021-07-30 17:51:08"
181156,,,"2021-07-30 17:51:11"
181157,,,"2021-07-30 17:54:04"
181158,,,"2021-07-30 17:54:06"
181159,,"Not Applicable","2021-07-30 18:00:04"
181160,,"Not Applicable","2021-07-30 18:00:08"
181161,,,"2021-07-30 18:12:04"
181162,,,"2021-07-30 18:12:06"
181163,,,"2021-07-30 18:12:09"
181165,,,"2021-07-30 19:00:04"
181166,,,"2021-07-30 19:00:07"
181169,,,"2021-07-30 19:06:04"
181170,,,"2021-07-30 19:06:07"
181171,,,"2021-07-30 19:06:10"
181172,,,"2021-07-30 19:06:12"
181223,,,"2021-07-30 20:30:04"
181224,,,"2021-07-30 20:30:06"
181225,,,"2021-07-30 20:36:04"
181226,,,"2021-07-30 20:36:07"
181227,,"We only have two uncashed checks.   We will research database and google if necessary.","2021-07-30 21:09:04"
181228,,"We only have two uncashed checks.   We will research database and google if necessary.","2021-07-30 21:09:07"
181230,,,"2021-07-30 21:18:04"
181231,,,"2021-07-30 21:18:07"
181267,,,"2021-07-30 22:27:05"
181268,,,"2021-07-30 22:27:08"
181269,,,"2021-07-30 22:27:11"
181270,,,"2021-07-30 22:27:14"
181271,,,"2021-07-30 22:27:17"
181272,,,"2021-07-30 22:27:20"
181273,,,"2021-07-30 22:27:23"
181274,,,"2021-07-30 22:27:26"
181275,,,"2021-07-30 22:27:28"
181276,,,"2021-07-30 22:27:32"
181277,,,"2021-07-30 22:27:36"
181278,,,"2021-07-30 22:27:39"
181279,,,"2021-07-30 22:27:42"
181280,,,"2021-07-30 22:27:45"
181281,,,"2021-07-30 22:27:47"
181282,,,"2021-07-30 22:27:50"
181283,,,"2021-07-30 22:27:53"
181284,,,"2021-07-30 22:27:56"
181285,,,"2021-07-30 22:27:58"
181286,,,"2021-07-30 22:28:01"
181287,,,"2021-07-30 22:28:05"
181288,,,"2021-07-30 22:28:08"
181289,,,"2021-07-30 22:28:10"
181290,,,"2021-07-30 22:28:13"
181291,,,"2021-07-30 22:28:16"
181292,,,"2021-07-30 22:28:20"
181293,,,"2021-07-30 22:28:23"
181294,,,"2021-07-30 22:28:26"
181295,,,"2021-07-30 22:28:28"
181296,,,"2021-07-30 22:28:31"
181297,,,"2021-07-30 22:28:34"
181298,,,"2021-07-30 22:28:37"
181299,,,"2021-07-30 22:28:40"
181300,,,"2021-07-30 22:28:43"
181301,,,"2021-07-30 22:28:46"
181302,,,"2021-07-30 22:28:49"
181303,,,"2021-07-30 22:28:52"
181304,,,"2021-07-30 22:28:55"
181305,,,"2021-07-30 22:28:58"
181308,,,"2021-07-31 09:45:04"
181309,,,"2021-07-31 09:45:07"
181316,,,"2021-07-31 10:33:04"
181317,,,"2021-07-31 10:33:07"
181318,,,"2021-07-31 10:48:04"
181319,,,"2021-07-31 10:48:06"
181322,,"Common Ground Healthcare Cooperatove uses the last address information available on the members enrollment and billing record.  This address list is provided to a 3rd party vendor for validation against the National Change of Address database. Address records that return changes addresses are updated in the master address list.  If checks are returned to as undeliverable the cooperative, an outreach by phone is attempted to the subscriber to gain updated address information.  Messages/Voicemails are left for the subscriber where valid phone numbers are found.","2021-07-31 11:30:11"
181323,,"Common Ground Healthcare Cooperatove uses the last address information available on the members enrollment and billing record.  This address list is provided to a 3rd party vendor for validation against the National Change of Address database. Address records that return changes addresses are updated in the master address list.  If checks are returned to as undeliverable the cooperative, an outreach by phone is attempted to the subscriber to gain updated address information.  Messages/Voicemails are left for the subscriber where valid phone numbers are found.","2021-07-31 11:30:14"
181330,,,"2021-07-31 12:03:04"
181331,,,"2021-07-31 12:03:07"
181339,,,"2021-07-31 12:57:04"
181340,,"If there is a forwarding address on returned mail, our third party vendor will reissue the check to the new address provided by USPS. [CRLF]They will reissue the payment up to three times, if the mail is returned a fourth time it will be forwarded to our Customer Service team.[CRLF]Returned mail with “temporarily away” marked on the envelope will be reissued to the same address up to three times before being forwarded to our Customer Service team. [CRLF]If returned mail does not have a forwarding address, the returned mail will be forwarded to our Customer Service team. [CRLF]Customer Service will make additional attempts to determine the proper mailing address by use of various internal databases.","2021-07-31 12:57:07"
181341,,,"2021-07-31 12:57:10"
181342,,,"2021-07-31 12:57:13"
181343,,"If there is a forwarding address on returned mail, our third party vendor will reissue the check to the new address provided by USPS. [CRLF]They will reissue the payment up to three times, if the mail is returned a fourth time it will be forwarded to our Customer Service team.[CRLF]Returned mail with “temporarily away” marked on the envelope will be reissued to the same address up to three times before being forwarded to our Customer Service team. [CRLF]If returned mail does not have a forwarding address, the returned mail will be forwarded to our Customer Service team. [CRLF]Customer Service will make additional attempts to determine the proper mailing address by use of various internal databases.","2021-07-31 12:57:16"
181344,,"For rebate checks returned to the company following issuance, the address was verified or corrected, and the rebate was resent for Individual rebate checks.  For all checks that remained unclaimed as of the beginning of November 2020, the company sent letters to the members notifying them of the unclaimed rebate check and requesting they contact the company to have the check reissued since the check was now stale.  Since that time, as members have contacted the Company, the Company has voided and reissued the check. The Company will continue to outreach to members periodically until such time the unclaimed checks are escheated to the State.","2021-07-31 14:06:04"
181345,,"For rebate checks returned to the company following issuance, the address was verified or corrected, and the rebate was resent for Individual rebate checks.  For all checks that remained unclaimed as of the beginning of November 2020, the company sent letters to the members notifying them of the unclaimed rebate check and requesting they contact the company to have the check reissued since the check was now stale.  Since that time, as members have contacted the Company, the Company has voided and reissued the check. The Company will continue to outreach to members periodically until such time the unclaimed checks are escheated to the State.","2021-07-31 14:06:07"
181346,,,"2021-07-31 14:06:09"
181351,,,"2021-07-31 15:30:04"
181352,,"If there is a forwarding address on returned mail, our third party vendor will reissue the check to the new address provided by USPS. [CRLF]They will reissue the payment up to three times, if the mail is returned a fourth time it will be forwarded to our Customer Service team.[CRLF]Returned mail with “temporarily away” marked on the envelope will be reissued to the same address up to three times before being forwarded to our Customer Service team. [CRLF]If returned mail does not have a forwarding address, the returned mail will be forwarded to our Customer Service team. [CRLF]Customer Service will make additional attempts to determine the proper mailing address by use of various internal databases.","2021-07-31 15:30:07"
181353,,"If there is a forwarding address on returned mail, our third party vendor will reissue the check to the new address provided by USPS. [CRLF]They will reissue the payment up to three times, if the mail is returned a fourth time it will be forwarded to our Customer Service team.[CRLF]Returned mail with “temporarily away” marked on the envelope will be reissued to the same address up to three times before being forwarded to our Customer Service team. [CRLF]If returned mail does not have a forwarding address, the returned mail will be forwarded to our Customer Service team. [CRLF]Customer Service will make additional attempts to determine the proper mailing address by use of various internal databases.","2021-07-31 15:30:10"
181354,,"If there is a forwarding address on returned mail, our third party vendor will reissue the check to the new address provided by USPS. [CRLF]They will reissue the payment up to three times, if the mail is returned a fourth time it will be forwarded to our Customer Service team.[CRLF]Returned mail with “temporarily away” marked on the envelope will be reissued to the same address up to three times before being forwarded to our Customer Service team. [CRLF]If returned mail does not have a forwarding address, the returned mail will be forwarded to our Customer Service team. [CRLF]Customer Service will make additional attempts to determine the proper mailing address by use of various internal databases.","2021-07-31 15:30:13"
181360,,,"2021-07-31 20:57:04"
181361,,,"2021-07-31 20:57:07"
181372,,,"2021-08-03 16:33:04"
181373,,,"2021-08-03 16:33:06"
181374,,,"2021-08-03 17:54:41"
181375,,,"2021-08-03 17:54:45"
181382,,"NH sent rebate to most current address listed in members file. If the rebate was returned or undeliverable check was sent to State of Wisconsin unclaimed property to try to find the member.","2021-08-04 12:06:04"
181383,,"NH sent rebate to most current address listed in members file. If the rebate was returned or undeliverable check was sent to State of Wisconsin unclaimed property to try to find the member.","2021-08-04 12:06:07"
181384,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-08-04 16:03:04"
181385,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-08-04 16:03:07"
181389,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-08-04 16:30:04"
181390,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-08-04 16:30:07"
181391,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-08-04 16:30:10"
181392,,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.[CRLF]2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.[CRLF]3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.[CRLF]4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient","2021-08-04 16:30:13"
181412,,,"2021-08-05 16:12:04"
181413,,,"2021-08-05 16:12:06"
181422,,,"2021-08-05 16:45:05"
181423,,,"2021-08-05 16:45:07"
181424,,,"2021-08-05 16:45:10"
181425,,,"2021-08-05 16:45:14"
181426,,,"2021-08-05 16:45:17"
181433,,,"2021-08-06 15:18:04"
181434,,,"2021-08-06 15:18:07"
181441,,,"2021-08-06 20:15:04"
181442,,,"2021-08-06 20:15:07"
181457,,"1) Change of addresses from returned mail were used to send mail back out[CRLF]2) Unclaimed property/uncashed check letters were mailed in March 2020 for all 2018 IP outstanding checks[CRLF]3) E-mail notifications were sent to those with outstanding checks for whom we had email addresses. Emails are sent out in advance of mailing of checks so members can expect the check.[CRLF]4) Notifications were put on our website for IP members letting them know that rebate checks had been issued[CRLF]5) An e-mail box was established specifically to address member questions about rebate checks, where they are, and how to get them reissued if the check wasn’t received[CRLF]6) FAQs were distributed to all call centers to assist members with questions about their rebate and how to get it.","2021-08-16 12:27:04"
181458,,"1) Change of addresses from returned mail were used to send mail back out[CRLF]2) Unclaimed property/uncashed check letters were mailed in March 2020 for all 2018 IP outstanding checks[CRLF]3) E-mail notifications were sent to those with outstanding checks for whom we had email addresses. Emails are sent out in advance of mailing of checks so members can expect the check.[CRLF]4) Notifications were put on our website for IP members letting them know that rebate checks had been issued[CRLF]5) An e-mail box was established specifically to address member questions about rebate checks, where they are, and how to get them reissued if the check wasn’t received[CRLF]6) FAQs were distributed to all call centers to assist members with questions about their rebate and how to get it.","2021-08-16 12:27:07"
181459,,,"2021-08-25 14:27:05"
181460,,,"2021-08-25 14:27:08"
181461,,,"2021-08-25 14:27:11"
181462,,,"2021-08-25 14:27:13"
181463,,,"2021-08-25 14:27:17"
181464,,,"2021-08-25 14:27:20"
181465,,,"2021-08-25 14:27:23"
181466,,,"2021-08-25 14:27:26"
181467,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-09-17 10:18:04"
181468,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-09-17 10:18:07"
181469,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-09-17 10:18:10"
181470,,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","2021-09-17 10:18:13"
181476,,"Rebate checks are mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including internet queries,[CRLF] and phone calls to our sales force and to the underlying broker who placed the business.","2021-09-21 16:27:04"
181477,,"Rebate checks are mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","2021-09-21 16:27:07"
181478,,"Rebate checks are mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including [CRLF]internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","2021-09-21 16:27:09"
181479,,"Rebate checks are mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including [CRLF]internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","2021-09-21 16:27:12"
181480,,"Rebate checks are mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including [CRLF]internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","2021-09-21 16:27:15"
181481,,"Rebate checks are mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including internet queries, [CRLF]and phone calls to our sales force and to the underlying broker who placed the business.","2021-09-21 16:27:18"
181482,,,"2021-09-21 16:27:20"
181483,,,"2021-09-21 16:27:23"
181484,,,"2021-09-21 16:27:26"
181485,,,"2021-09-21 16:27:29"
181486,,,"2021-09-21 16:27:32"
181487,,,"2021-09-21 16:27:35"
181488,,"Rebate checks are mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including[CRLF] internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","2021-09-21 16:27:37"
181489,,,"2021-09-21 16:27:40"
181495,,,"2021-10-05 11:36:03"
181496,,,"2021-10-05 11:36:06"
181500,,,"2021-10-06 10:03:03"
181501,,"MVP makes a good faith effort to locate and deliver to an enrollee any rebate required. Due Diligence letters are sent to payees,  according to state guidelines, at last known address letting each person have the chance to reclaim funds.   If a check is returned and a forwarding address is provided, the checks are then mailed to that address.","2021-10-06 10:03:06"
181502,,"MVP makes a good faith effort to locate and deliver to an enrollee any rebate required. Due Diligence letters are sent to payees,  according to state guidelines, at last known address letting each person have the chance to reclaim funds.   If a check is returned and a forwarding address is provided, the checks are then mailed to that address.","2021-10-06 10:03:09"
181505,,,"2021-10-08 19:06:03"
181506,,,"2021-10-08 19:06:06"
181507,,,"2021-10-21 10:45:03"
181508,,,"2021-10-21 10:45:06"
