Medicare Prescription Drug Appeals & Grievances

What's New


August 3, 2022: The Parts C and D Enrollee Grievance, Organization/Coverage Determinations and Appeals Guidance has been updated to incorporate the new Dismissal regulations, other revised provisions of CMS-4190, and clarifications of existing language. The updated guidance will be effective immediately.  Questions related to the guidance or appeals policy may be submitted to the Division of Appeals Policy at

To access the guidance document, click on the link below titled "Parts C & D Enrollee Grievances, Organization/Coverage Determinations, and Appeals Guidance" under "Downloads."

May 3, 2022: The new Medicare Parts C & D IRE Decision Database can be located at

December 2021: CMS has developed frequently asked questions (FAQs) and model dismissal notices based on recent regulatory changes in CMS-4190-F2 related to dismissals of Part C organization determinations and reconsiderations and Part D coverage determinations and redeterminations, effective January 1, 2022.

The FAQs address common questions we have received from MA plans and Part D plan sponsors and is available in the “Downloads” section below.

The model dismissal notices are available on the "Plan Sponsor Notices and Other Documents" page, using the link on the left navigation menu on this page.

A list of specific contacts at Part D sponsors can be found at: /Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/PartDContacts

Use the navigation menu on the left side of this page to link to web pages with more detailed information on Part D such as grievances, coverage determinations and exceptions, appeals, and other guidance.

Web Based Training Course Available for Part D

The course covers requirements for Part D coverage determinations, appeals, and grievances. Complete details and a link to the training module can be found on the "Training" page (link on the left navigation menu on this page).  

Page Last Modified:
08/03/2022 10:28 AM