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Help Desk Support

Welcome to the CMS Help Desk Support webpage. Resources listed on this page are intended to help if you have an inquiry regarding the Physician Quality Reporting System (PQRS) and related topics, including, but not limited to, reporting requirements, negative payment adjustments, feedback reports, and CMS Enterprise Identity Management (EIDM) system registration.

1. QualityNet Help Desk – 1-866-288-8912/ TTY: 1-877-715-6222 OR Qnetsupport@hcqis.org

Available Monday - Friday; 7:00 a.m. - 7:00 p.m. Central Time (CT)

Call or email for support on issues pertaining to:

    • General PQRS information
    • Physician and Other Health Care Professionals Quality Reporting Portal (Portal)
    • Feedback report availability and access
    • EIDM registration questions and login issues

You will be asked to provide basic information such as name, practice, address, phone, and e-mail.

2. Physician Value (PV) Help Desk – 1-888-734-6433 (option 3) or pvhelpdesk@cms.hhs.gov

     Available Monday – Friday; 7:00 a.m.–7:00 p.m. CT

     Call or email for support on issues pertaining to:

    • PV-PQRS Registration System
    • Value Modifier adjustments

3. Medicare Administrative Contractors (MAC) and Carrier Provider Contact Centers

A list of Provider Contact Centers is located in the "Review Contractor Directory – Interactive Map" on the MLN General Info webpage.

Find answers to support issues pertaining to:

    • Remittance advice
    • Payment adjustments
    • Adjustments made to incentive payments due to sanctions/overpayments

Additional Help Desks:

1. Electronic Health Record (EHR) Incentive Program Information Center

    1-888-734-6433 /TTY: 888-734-6563

2. Comprehensive Primary Care (CPC) Support

     E-mail: cpcisupport@telligen.org OR Phone: 1-800-381-4724

3. Pioneer Help Desk (for Pioneer [Accountable Care Organization] ACO questions)

    E-mail: pioneerquestions@cms.hhs.gov

4. Medicare Shared Savings Program

    Technical Assistance: aposd@cms.hhs.gov OR 1-888-734-6433 (option 2)

    Operational & Program Support: sharedsavingsprogram@cms.hhs.gov

5. Next Generation ACO (for Next Generation ACO participation questions)

    E-mail: NextGenerationACOModel@cms.hhs.gov